Omilia

Conversational Voice for Customer Service Automation​

There’s more pressure than ever on call center automation to reduce call times, improve service, and drive revenue.

Unfortunately, queue abandon rates are higher than ever, and bad customer service automation experiences create headaches for customers and call center staff alike.

• This simple, open-ended question starts every call.
• Omilia Conversational Voice then classifies each caller’s response, connecting callers to the right next step - either a human or virtual agent.
• Conversational Voice asks questions in a natural, fluid, conversational way.
• Omilia clarifies responses, asks follow-up questions, and will offer answers and services that don’t require a human agent.

Omnichannel

Extend your ROl by enabling your Conversational Voice application to also serve your chat customers.

Natural Language Call Steering

Combine years of design and dialogue best practices to maximize the effectiveness of your intent models.

Natural Language Data Capture

Manage critical tasks like capturing dates, numerics, and alphanumerics with unprecedented accuracy.

Conversational Insights

Business intelligence and reporting service that provides detailed, actionable insights following industry best practices.

Voice Biometrics

Biometrics increases your Conversational Voice Application's security.

Pre-Built Contact Center Integrations

Seamlessly add Conversational Al services to your existing contact center platform for a fast return on investment.

Virtual Agent Skills

Quickly automate everyday tasks such as Authentication, Service Request Capture, and Account Information with Prepackaged Conversational Al journeys.

Testing Studio

Test your entire Conversational Al application before releasing any changes and never be caught by surprise.

Software Development Lifecycle

Use Environment Manager to isolate critical tasks such as Development, UAT, and Production.

Other industries:

• Aon
• Discover
• Ecolab
• Johnson Controls
• Purolator
• Sony
• Vodafone