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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Omilia
Omilia

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Categories

Solutions

Description

Product Description:

At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience.  

Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries.  

With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021.  

Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs.  

In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.  

About Omilia:

At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience.  

Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries.  

With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021.  

Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs.  

In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.  

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

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Use Cases

Description:

Conversational Voice for Customer Service Automation​

There’s more pressure than ever on call center automation to reduce call times, improve service, and drive revenue.

Unfortunately, queue abandon rates are higher than ever, and bad customer service automation experiences create headaches for customers and call center staff alike.

  • This simple, open-ended question starts every call.
  • Omilia Conversational Voice then classifies each caller’s response, connecting callers to the right next step - either a human or virtual agent.
  • Conversational Voice asks questions in a natural, fluid, conversational way.
  • Omilia clarifies responses, asks follow-up questions, and will offer answers and services that don’t require a human agent.

Omnichannel

Extend your ROl by enabling your Conversational Voice application to also serve your chat customers.

Natural Language Call Steering

Combine years of design and dialogue best practices to maximize the effectiveness of your intent models.

Natural Language Data Capture

Manage critical tasks like capturing dates, numerics, and alphanumerics with unprecedented accuracy.

Conversational Insights

Business intelligence and reporting service that provides detailed, actionable insights following industry best practices.

Voice Biometrics

Biometrics increases your Conversational Voice Application's security.

Pre-Built Contact Center Integrations

Seamlessly add Conversational Al services to your existing contact center platform for a fast return on investment.

Virtual Agent Skills

Quickly automate everyday tasks such as Authentication, Service Request Capture, and Account Information with Prepackaged Conversational Al journeys.

Testing Studio

Test your entire Conversational Al application before releasing any changes and never be caught by surprise.

Software Development Lifecycle

Use Environment Manager to isolate critical tasks such as Development, UAT, and Production.

Pediatric use cases:

None provided

Users:

Other industries:

  • Aon
  • Discover
  • Ecolab
  • Johnson Controls
  • Purolator
  • Sony
  • Vodafone

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Client Types

None provided

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Keywords

Images

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Company Details

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