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Customer Relationship Management

Customer Relationship Management

Customer Relationship Management

20 verified clients
Customer Relationship Management
Customer Relationship Management


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Avia Summary

Customer Relationship Management is a solution provided by Innovaccer which was founded in 2014. It belongs to multiple categories of digital health solutions including Customer Relationship Management (CRM) and Consumer Access & Engagement.
It has 20 verified clients.
Customer Relationship Management integrates with major EMRs such as Epic, Cerner, and Meditech.
Some other resource(s) that may be helpful in learning about Customer Relationship Management include: Top Interoperability Companies Report

An Enterprise CRM built from the ground up exclusively for healthcare—equipped with the advanced capabilities to seamlessly integrate and activate sources of data -EHR, Labs, claims, SDOH and other related consumer data. This data ecosystem gives Healthcare organizations the curated information needed to take a giant step forward in what Innovaccer calls a three tier strategy to build Health 1:1 journeys - find, guide, and keep patients for life that encapsulates the right data, the right message, the right care to the right person at the right time.

We bring together an array of innovative solutions - CRM Data Integration: which ingests and combines clinical data with consumer data sources to create a single, longitudinal patient view; Marketing Center: helps providers to monitor their market share and marketing campaign effectiveness through advanced tagging, tracking, analytics and dashboards; Experience Center: a solution package to drive agent efficiency and improve consumer experiences, including campaign, appointment, referral and care modules. Journey Center: Integrating and activating all patient data through a longitudinal consumer/patient record, health systems can attract new consumers more effectively and guide patients throughout their care journey in a way that is smart enough to recognize specific requirements of their health plan, coordinate episodes to improve experiences and your organization’s financial outcomes.

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EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other
Use case dependent
Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Would prefer not to disclose
Mobile / Tablet (web optimized), Desktop
Use cases and differentiators

  • Patient Acquisition
  • Patient Retention
  • Patient Experience
  • Marketing ROI
  • Enhance Care Outcomes
  • 360-degree patient and consumer profiles

Sales and Marketing, Startegy, Business Development, Patient Experience

None provided
  • 360-degree Provider centric data model 
  • Growth and Retention ROI tracking capabilities
  • Integrated with Experience Center to drive the exceptional patient experience
  • Capability to engage with consumers to intake right patients
  • Most cost effective solution in the market
  • Connected consumer/patient journey for increasing personalized engagement
  • A single platform for PHM, CRM, and Digital Experience (VBCRM)
  • Proven time-to-value

Company information

Founded in 2014

379.1M total equity funding



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  • End user
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Reviewer’s Org Size
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Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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