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Patient Services

Patient Services

Patient Services

7 verified clients

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Overview


Avia Summary

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Patient Services is a solution provided by Clearstep which was founded in 2018. It belongs to multiple categories of digital health solutions including Wayfinding, Concierge Care, Personalized Care, and Conversational AI.
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It has 7 verified clients.
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Patient Services integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Patient Services include: Top Conversational AI Companies Report and A buyer’s guide to conversational AI
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EHR integration

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, NextGen, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Other

Hardware Compatibility:

Mobile / Tablet (web optimized), Mobile / Tablet (native app), Desktop

Description

Increase efficiency with our patient engagement chatbot, which automates routine patient requests such as prescription support, insurance checks, and appointment reminders/rescheduling, Overcome productivity issues by significantly reducing administrative tasks to enable your teams to focus on higher-value work.

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Use cases

Description

Use pre-made workflows or build custom workflows to automate the most common patient requests, like the ones below: 

  • Find a doctor or healthcare services
  • Check insurance eligibility
  • Prescription refills
  • Bill payments / Billing questions
  • Scheduling follow-up appointments
Pediatric use cases:

Use pre-made workflows or build custom workflows to automate the most common patient requests, like the ones below: 

  • Find a doctor or healthcare services
  • Check insurance eligibility
  • Prescription refills
  • Bill payments / Billing questions
  • Scheduling follow-up appointments
Users:

Patient-consumers, parents, and care teams. 

Differentiators

Differentiators vs EHR Functionality:
None provided
Differentiators vs Competitors:
None provided
Diversity, equity, and inclusion practices

DEI is short for diversity, equity, and inclusion. Learn more about DEI practices.
Product Design

Readability

Diversity

Whole person care

Equity informed design

Product Delivery

User support

Engagement options

Privacy

Language accessibility

Company information

Founded in 2018

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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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Clients


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