Avia Logo
Avia Logo

Products /

Patient Services

Patient Services

Patient Services

0 review

Contact

Overview


Select which hospital or health system you work at and see a personalized match score.
About

DESCRIPTION

AI healthcare chatbot that automates common patient requests and key touch points, ultimately reducing administrative burdens on call center and care teams.

Read more
CLIENTS OVERVIEW
Key Clients
Clients Your Size
USED BY
0 People
3 Organizations
EHR integration

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, athena, NextGen, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Other

Hardware Compatibility:

Mobile / Tablet (web optimized), Mobile / Tablet (native app), Desktop

Description

Reduce long wait/handling times for patients and administrative burdens on call center and care staff with Patient Services. 

Patient Services is designed to automate several different administrative workflows, the most common ones being: Appointment Scheduling, Provider/Location Finding, Insurance Eligibility Checks, and Billing/Payments. Although these are the most common workflows, our solution is customizable to your needs, so if there is another workflow not mentioned here, we’d be happy to see if Patient Services can address your needs with additional workflows. 

Similar to our Virtual Triage experience, our Patient Services solution is powered by our AI chat. Patients enter the services they’re looking for, and our Natural Language Processing (NLP) matches the patient to the correct workflow. Additionally, we can present several pre-defined endpoints that expedite the patient's search and take them directly to where they need to go.

Read more
Use cases

Description

Use pre-made workflows or build custom workflows to automate the most common patient requests, like the ones below: 

  • Find a doctor or healthcare services
  • Check insurance eligibility
  • Prescription refills
  • Bill payments / Billing questions
  • Scheduling follow-up appointments
Pediatric use cases:

Use pre-made workflows or build custom workflows to automate the most common patient requests, like the ones below: 

  • Find a doctor or healthcare services
  • Check insurance eligibility
  • Prescription refills
  • Bill payments / Billing questions
  • Scheduling follow-up appointments
Users:

Patient-consumers, parents, and care teams. 

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Diversity, equity, and inclusion practices

DEI is short for diversity, equity, and inclusion. Learn more about DEI practices.
Product Design

Readability

Diversity

Whole person care

Equity informed design

Product Delivery

User support

Engagement options

Privacy

Language accessibility

Company information

Founded in 2018

Select which hospital or health system you work at and see a personalized match score.
ContactAVIA

About AVIA Marketplace

AVIA Marketplace is where innovative health systems and hospitals go to find the right digital health solutions. It’s built to efficiently search vendors and guide informed decisions, with tools like product comparisons, match scores, report generators, peer reviews, and market insights.

AVIA Marketplace is brought to you by AVIA, a trusted company and community of experts who guide health systems on their digital transformation journey.

Stay up to date

Keep up with the latest products and trends in digital health.