Products /
Patient Services
Overview
Contents
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HELPFUL TOOLS
About
AI healthcare chatbot that automates common patient requests and key touch points, ultimately reducing administrative burdens on call center and care teams.
COVID-19
Pediatric
None provided
Key Clients
Clients Your Size
0 People
3 Organizations
EHR integration
Integrations: | Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Pop health platform, Website / public online sources, Other |
EMR Integration & Relevant Hardware: | Recommended, but not required |
EMRs Supported: | Epic, Cerner, Meditech, Allscripts, athena, NextGen, GE, eClinicalWorks, McKesson, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Other |
Hardware Compatibility: | Mobile / Tablet (web optimized), Mobile / Tablet (native app), Desktop |
Description
Reduce long wait/handling times for patients and administrative burdens on call center and care staff with Patient Services.
Patient Services is designed to automate several different administrative workflows, the most common ones being: Appointment Scheduling, Provider/Location Finding, Insurance Eligibility Checks, and Billing/Payments. Although these are the most common workflows, our solution is customizable to your needs, so if there is another workflow not mentioned here, we’d be happy to see if Patient Services can address your needs with additional workflows.
Similar to our Virtual Triage experience, our Patient Services solution is powered by our AI chat. Patients enter the services they’re looking for, and our Natural Language Processing (NLP) matches the patient to the correct workflow. Additionally, we can present several pre-defined endpoints that expedite the patient's search and take them directly to where they need to go.
Use cases
Description
Use pre-made workflows or build custom workflows to automate the most common patient requests, like the ones below:
- Find a doctor or healthcare services
- Check insurance eligibility
- Prescription refills
- Bill payments / Billing questions
- Scheduling follow-up appointments
Pediatric use cases:
Use pre-made workflows or build custom workflows to automate the most common patient requests, like the ones below:
- Find a doctor or healthcare services
- Check insurance eligibility
- Prescription refills
- Bill payments / Billing questions
- Scheduling follow-up appointments
Users:
Patient-consumers, parents, and care teams.
Differentiators
Differentiators vs EHR Functionality:
None provided
Differentiators vs Competitors:
None provided
Diversity, equity, and inclusion practices
Readability
Diversity
Whole person care
Equity informed design
User support
Engagement options
Privacy
Language accessibility
Select which hospital or health system you work at and see a personalized match score.
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