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Eleanor

Eleanor

Eleanor

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By MyndYou
5.0

2 reviews

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Eleanor
Eleanor

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Overview


Contents


AVIA SummaryAboutProduct capabilitiesEHR IntegrationsUse cases and differentiatorsDiversity, equity, and inclusion practicesCompany informationMedia
Select which hospital or health system you work at and see a personalized compatibility level.
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Playback Health

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Avia Summary

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Eleanor is a solution provided by MyndYou. It belongs to multiple categories of digital health solutions including Conversational AI and Artificial Intelligence (AI).
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It has 4 verified clients.
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Some other resource(s) that may be helpful in learning about Eleanor include: A buyer’s guide to conversational AI and Top Conversational AI Companies Report

DESCRIPTION

MyndYou’s next generation care management solutions help healthcare organizations improve clinical and engagement program results and reduce the cost of care. Fronted by an AI-enabled assistant, Eleanor delivers end-to-end care management support, reaching your members and discovering needs for follow-up, so your clinicians can focus on top-of-license care.

Eleanor is more than a call system – she’s trained to have dynamic, clinical, human-like conversations with your members. Eleanor becomes an extension of your team. With her empathetic approach, Eleanor speaks with your members to identify needs, prioritizes interventions for follow-up, and summarizes patient-clinician encounters, improving the efficiency and effectiveness of your care programs. Eleanor solutions can be configured for single-event encounters, such as cancer screening, or as part of a multi-touch, longitudinal program, such as chronic care monitoring.

Eleanor is easy to implement into healthcare organizations, following our proven onboarding approach that minimizes impacts on the clinical, administrative, and IT teams while focusing on speed-to-value.

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CATEGORIES & SOLUTIONS

Conversational AI


Artificial Intelligence (AI)


Conversational AI


Virtual Care Coordination


Conversational AI for Post-care Management


CLIENT TYPES

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

Health Insurers

Pharmaceutical

Government

Long-Term Care

Home Healthcare

Startup Partners

Extra Small Hospital/Health System

Medium Hospital/Health System

Extra Large Hospital/Health System

Product capabilities

Contextual understanding

Eleanor has been trained on thousands of clinical cases so that she understands the structure of patient-clinician dialogue, carries on a realistic conversation, and recognizes clinically relevant events.

AVIA GUIDE
What is contextual understanding?
The solution should understand and respond to patient inputs in a manner that takes the context into account, providing relevant and accurate information or advice.
Interoperability

Seamless integrations widely available

AVIA GUIDE
What is interoperability?
Conversational AI solutions should seamlessly integrate with the EHR and other existing systems, databases, and digital channels.
Data security and privacy

HIPAA and SOC2 compliant

AVIA GUIDE
What is data security and privacy?
Solutions must protect patient privacy and comply with HIPAA and all other applicable regulations.
Naturalistic interaction

Patients speak with Eleanor for an average of 4 minutes

AVIA GUIDE
What is naturalistic interaction?
The user experience should mimic human conversation and include an easy, intuitive interface.
Scalability

MyndYou has completed millions of calls, executing thousands per day.

AVIA GUIDE
What is scalability?
The solution should be capable of handling increasing volumes of interactions as use cases expand and adoption grows.
Adaptability

MyndYou's product roadmap is robust and continuously evolving with advancements in AI using the human voice

AVIA GUIDE
What is adaptability?
A good solution should keep pace with rapidly evolving AI technology and continuously improve over time.
EHR integration

Integrations
Acute care EMR, Pop health platform, Behavioral health
EHR integration and relevant hardware
Use case dependent
EMRs supported
Would prefer not to disclose
Hardware compatibility
None provided
Use cases and differentiators

Use case descriptions

Transitional Care Management, Chronic Care Management, Remote Patient Monitoring, Gaps in Care, SDOH, Health Equity, Quality Programs/Stars, and Risk Assessments

Pediatric use cases

Same

Users

Care Managers, Nurses, Care Navigators, Population Health Leaders, Operational Leaders, Digital Innovation teams, Health System businesss line leaders.

Differentiators vs internal options

Eleanor calls (or texts) patients to engage them in a clinical conversation and prioritize patient needs for clinican follow-up.

Differentiators vs competitors

1. Ability to make outbound, proactive phone calls to engage patients in a dynamic, empathetic conversation about their health and well-being, averaging 3.4 minutes per call.

2. Goes beyond the transactional to support complex needs with dynamic, conversational listening, prioritizing clinician follow-up. She does not rely on digital tools which may increase disparities. 

Health Equity

Eleanor's approach to Readability

Solution delivered by phone (or by text) and adapts to the speaking patterns of individual. Conversational AI trained to use simple and accessible language.

AVIA GUIDE
What is readability?
Expands access by overcoming literacy challenges through use of appropriate reading level for audience based on Flesch-Kincaid scale.
Eleanor's approach to Multimodal

Solution is telephone based (with text options) which natively supports those with standard telephones and cell phones with limited data capabilities.

AVIA GUIDE
What is multimodal?
Text IVR for those without a smartphone.
Eleanor's approach to Language accessibility

Solution is delivered in English and in all Spanish dialects. Additional languages are on the roadmap.

AVIA GUIDE
What is language accessibility?
Provides inclusive language services, including availability of interpreters for all languages that are in your community through physical or digital means.
Eleanor's approach to Accessible engagement options

Solution is not a digital app so no font adjustmments needed. Available via voice and text.

AVIA GUIDE
What is accessible engagement options?
Offers engagement options, including a variety of communication channels such as text, voice and larger fonts.
Eleanor's approach to Connectivity

Solution is primarily phone based, with secondary option of text, helping remove barriers to access based on device and data availability. Solution can call any phone on any system.

AVIA GUIDE
What is connectivity?
Overcomes patient connectivity barriers (e.g. not reliant on patients wifi or data).
Eleanor's approach to Equity informed design

Solution initially trained on thousands of clinical cases across all ages, races, and ethnic backgrounds, with additional quality checks and ongoing training to ensure safe, responsible use of AI.

AVIA GUIDE
What is equity informed design?
Eliminates hardware or software biases, such as inaccurate biometric data collection, unfavorable or non-evidence-based algorithms toward one race.
Eleanor's approach to Whole person care

MyndYou manages Social Determinants of Health (SDoH) and Barriers to Care programs, helping use the technology to screen and provide insights to customers so that they can provide appropriate and responsive support and services.

AVIA GUIDE
What is whole person care?
Considers social and behavioral determinants of health and adapts support as appropriate.
Eleanor's approach to Privacy

MyndYou is SOC 2 Type II certified, demonstrating the organization's commitment to privacy and security.

AVIA GUIDE
What is privacy?
Builds trust by communicating data privacy, security, and optionality for data use by the care team.
Eleanor's approach to Data accessibility

The solution is primarily telephone based, with a second option for text, removing digital barrers to care. There are no requirements for internet or data plans.

AVIA GUIDE
What is data accessibility?
Resolves technology barriers related to internet and data plan accessibility.
Eleanor's approach to Cultural competence

Models are trained on a variety of cultures, using thousands of clinical cases. MyndYou works with customers to ensure that Eleanor reflects the communities within which she works, from the densely packed immigrant communities served by Montefiore Einstein Comprehensive Cancer Center in the Bronx, New York, to the urban and suburban populations supported by a large health plan customer based in Detroit, MI.

AVIA GUIDE
What is cultural competence?
Adapts messaging to respond to unique cultural differences and needs.
Eleanor's approach to User support

The MyndYou Customer Success team, which supports implementation, training, support, and customer advocacy, is composed of public health experts and clinicians, focused on creating an accessible experience for the patients we serve.

AVIA GUIDE
What is user support?
Provides timely support and training to improve digital literacy and ease of use.
Eleanor's approach to Diversity

MyndYou has created an inclusive technology organization, with women representing more than 50% of the leadership team, and teammates in clinical and customer-facing positions who reflect many of the patient communities we serve. Beyond that, the design philosophy of the team is to ensure Eleanor, our AI-enabled virtual care assistant, is warm, empathetic, responsive, and accessible by the patients with whom she communicates, which includes ensuring cultural awareness and diversity.

AVIA GUIDE
What is diversity?
Demonstrates awareness of cultural differences and respect for all genders through multilingual capabilities, representative imagery of diverse populations served, and purposeful language.
Company information

By MyndYou

Visit website

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Media


Images

No images provided

Videos

No videos provided

Downloads

No content provided

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Reviews


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Overall Score
5.0

2 reviews


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Features

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Ease of use

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Customer Support

0.0

EHR Integrations

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Reviewer’s Rating
5
4
3
2
1

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility
Select EMR

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

November 4, 2024

verified

November 4, 2024

Clinically significant impact on reengagement, increased patient volume

We found that MyEleanor, our AI virtual navigator, demonstrated high feasibility through high patient acceptance and engagement, clinically significant impact on reengagement, increased patient volume, [and the] ability to identify barriers.

View more


user image

End user working with Eleanor at Montefiore Einstein

Review Source
:
oncnursingnews.com/view/ai-tool-may-reengage-patients-who-missed-colonoscopies-to-reschedule-procedures
Helpful(0)

November 7, 2023

verified

November 7, 2023

Increases both satisfaction and outcomes

There is a lot of talk about using cutting-edge AI in health care, but MyndYou is actually delivering it. The successful pilot program has demonstrated the value of MyEleanor in expanding our outreach effort to our members, which increases both satisfaction and outcomes. We are excited to expand MyEleanor to our entire member population.

View more


user image

Dr. Judith Field

Chief Medical Officer, End user working with Eleanor
Review Source
:
businesswire.com/news/home/20230328005387/en/Ontrak-Health-Will-Bring-MyndYou%E2%80%99s-AI-Powered-Active-Listening-Virtual-Care-Assistant-to-Its-Behavioral-Health-Members
Helpful(0)
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Virtual Nursing

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Digitally-Assisted Provider Documentation

Dynamic Staffing & Scheduling

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Patient Education

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