Navigator

Navigator enables patients to access conversational self-service when they need to:

• Manage appointments, including new appointment scheduling, cancellation, and rescheduling
• Request prescription refills
• Patient verification for multiple family members
• Ask for information about an existing appointment
• Integrate with other areas of the Luma platform for more

All use cases are applicable in pediatrics as well, with the benefit of family management: Navigator can verify multiple patient identities within an interaction, allowing parents to handle whole-family needs.

Navigator interfaces directly with patients and their family members.

Staff users include call center staff and individual scheduling managers who can oversee communication and review patient interaction summaries.

Navigator integrates two months' worth of contextual information from Luma interactions and EHR to conduct a seamless, natural customer service interaction