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Ask Avo

Ask Avo

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Overview


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Avia Summary

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Ask Avo is a solution provided by Avo which was founded in 2018. It belongs to multiple categories of digital health solutions including Conversational AI, Artificial Intelligence (AI), Consumer Access & Engagement, Patient Flow, Care Plans, Clinical Decision Support (CDS), Clinical Decision Support Systems, and Payer Intelligence.
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It has 7 verified clients.
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Ask Avo integrates with major EMRs such as Epic, Cerner, and Meditech.
DESCRIPTION

Ask Avo acts as a “digital front door” for clinicians, helping them navigate their complex EHR with ease. Ask Avo is actionable, allowing providers to ask for a patient chart summary pre-visit, a care gaps analysis, an ambient note, an order placement, and more. This unique combination of clinical decision support paired with real-time actions not only enhances provider decision-making but also saves them valuable time and improves patient outcomes.

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Product capabilities

Contextual understanding

Ask Avo is designed to integrate seamlessly into EHR systems, leveraging nationwide patient data from HIEs to provide relevant and trustworthy responses based on the latest system and society guidelines. Unlike conventional AI consult tools, Ask Avo's EHR integration allows it to consider important patient context without manual data input, ensuring efficiency and accuracy. Ask Avo is currently integrated with Epic via the App Showroom and Athena, with a Cerner and Meditech integration available by the end of 2024.

AVIA GUIDE
What is contextual understanding?
The solution should understand and respond to patient inputs in a manner that takes the context into account, providing relevant and accurate information or advice.
Capability Comparison Grid

Ask Avo

Ask Avo

Contextual understanding
Interoperability
Data security and privacy
Adaptability
Content library
Evidence-based review
Customization
Governance tools
Care gap identification
EHR Integration
EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, Website / public online sources
Recommended, but not required
Epic, Cerner, Meditech, athena, eClinicalWorks
None provided
Use cases and differentiators

  • Clinical Reference tool (AI-UptoDate in the EHR with patient context)
  • Documentation Assistance 
  • Ordering Assistance
  • Pre-Charting Assistance 

Driscoll Children's is one of the early adopters of Ask Avo

All clinicians 

Does not exist within most/all EHRs today 

  • EHR Integration ond Actionability: Tools not integrated into the EHR are never top-of-mind for clinicians and therefore require a huge investment from health systems to drive up adoption. Additionally, point solutions slow clinicians down instead of streamlining everything they need in one place. Ask Avo is designed to integrate seamlessly into EHR systems, leveraging nationwide patient data from HIEs to provide relevant and trustworthy responses based on the latest system and society guidelines. 
  • Customizable, Actionable & Easy to Deploy: AI consult tools currently in the market simply produce a basic clinical summary, aren’t customizable, and lack critical, hospital-specific guidelines that meet the needs of local populations. Additionally, many tools require a tremendous amount of time and effort for IT teams to create, implement, and maintain. Ask Avo is never one-size-fits-all. Using Avo's customizable, back-end Builder, healthcare systems can swiftly customize and upload their own guidelines to Avo’s Knowledge Base and work with Avo’s team of informatics and technical experts to determine various guidelines’ relevance in clinical settings. In other words, health systems are empowered to implement AI within their own determined limits, prioritizing responses based on their guidelines and unique patient populations. 
  • Trustworthy, Relevant & Transparent: Studies have shown that, especially in healthcare, ChatGPT is prone to hallucinations and incorrect or irrelevant source citations, in some cases referencing research that does not even exist. Health system decision-makers often lack insight and control into how AI tools on the market will guide their clinicians.Ask Avo is much more than a clinical summary aggregating information from often out-of-date and irrelevant sources. It is designed to generate responses from recent content relevant to the institution whose clinicians are using it. The tool's unique design includes a proprietary questioning system triple verification against trusted guidelines, and offers clinician visibility and control, further enhancing its reliability. 
  • In a recent study of Ask Avo, 61 clinicians were asked to question both Ask Avo and ChatGPT 4o with the same 10 clinical prompts that involved questions about complex patient scenarios. After receiving a response, the physicians rated the answers based on trustworthiness, actionability, relevancy, comprehensiveness, and format-friendliness. Ask Avo outperformed ChatGPT 4o on all fronts with an average of 33% better ratings across all criteria and was statistically significantly better. Clinicians' feedback included, “Ask Avo is MUCH better than ChatGPT. I love the citations built directly into the source and the ability to easily pull those citations up on the same tab. I love the "AI Fact-Check" option that makes the limitations clear as well. This is excellent” and “This program cited its sources, which increases my comfort and trust in it tremendously.”
Company information

By Avo

Founded in 2018

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5.0

1 review


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EHR Integrations

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  • End user
  • Project manager
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Reviewer’s Org Size
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Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

October 21, 2024

verified
new review

October 21, 2024

Excited to expand across the organization

" SUNY Downstate has worked with Avo since 2023. Our clinical teams use Avo’s clinical decision support functionality, including its digital pathways and medical calculators, its ambient listening “AI Scribe” and documentation solutions, and now Ask Avo. We learned about Ask Avo in its beta phase, and it was clear it would be an amazing tool to begin testing with our residents as a means for them to learn how to practice evidence-based care. We are thrilled about the early feedback we are receiving from our clinicians and are excited to expand across the organization. "

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Dr. David Berger

CEO, Executive sponsor working with Ask Avo at SUNY Downstate Medical Center University Hospital
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