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EHR integrations
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Health equity
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Playback Health
Playback Health
Sickbay
Sickbay

Categories

Solutions

Description

Product Description:

Producing documentation for billing, QA, patients, and care communication is a significant burden on clinicians, requiring hours away from patient care and negatively impacting patient experience and outcomes. 

Playback Health’s mission is to alleviate this burden through advanced AI technology. As the leading care-forward, cost-effective AI medical scribe and patient engagement platform, Playback is designed by clinicians for clinicians. Its unified communication suite empowers healthcare professionals to focus more on patient care and reclaim quality time in their lives. Playback ambient listening and AI features capture provider conversations and seamlessly generate notes, orders, assessments, and other essential documentation, saving hours every day. Clinicians can effortlessly share vital care information with patients and families, significantly reducing communication burdens and enhancing the patient experience. 

Playback Health allows clinical care teams to be more connected and engaged in their patients' care journey, while helping patients and families better understand their care.

About Playback Health:

Playback Health is an AI-powered clinical platform that connects providers, patients, and their families at the point of care, facilitates communication and knowledge sharing, and gives providers more time to care. The platform leverages AI to record any audio and transforms it into EMR-ready clinical notes. 

Our mission is to make the care experience simpler, more effective, and more efficient by connecting clinicians, patients, and patients' families to the point of care. It is a platform for hospitals, clinics, and private providers that improves health outcomes and saves time through AI and automation, making communication and sharing easy between providers, patients, and their support systems. Playback Health is deeply integrated into EMR and health systems, supercharging patient experience and driving HCAHPS and star ratings up across all departments and specialties.

To learn more and get started with Playback Health for free, visit playbackhealth.com or connect with us: hello@playbackhealth.com

Product Description:
Sickbay is an FDA-cleared clinical platform providing hospitals with the only vendor-neutral, integrated patient monitoring solution in healthcare. Sickbay consolidates disparate sourced, time-sequenced patient monitoring data with an average of 25 milliseconds per patient. Sickbay drives cost-effective patient monitoring and powers analytics by providing instantaneous and persisted physiological data to clinicians, researchers, and algorithm developers. Viewing data consolidated in Sickbay on any laptop or mobile device, on wallboards, and in on-prem or remote command centers enables clinicians to deliver the best possible care to patients throughout the hospital.
About Medical Informatics Corp:

Medical Informatics Corp.’s (MIC) mission is to deliver next-generation technologies to unify patient monitoring workflows for healthcare systems. MIC’s decade of innovation with its clinical platform, Sickbay, integrates over 30,000 vendor-neutral signals on two percent of hospital beds with over 10,000 clinical users in the United States. Most hospital systems lack native resolution data aggregated through a single source, instead deploying a multi-device strategy that silos data and data access time frames. The Sickbay Clinical Platform stands alone as the only FDA-cleared platform to aggregate time-series waveform data across disparate devices at native resolution. Current bedside devices delete data on average after 72 hours, while Sickbay saves the data indefinitely. Sickbay provides a portal through which care providers can review aggregated, time-synchronized data, annotate it, and collaborate to create algorithms (including ML & AI) and evaluate post-event care. Those algorithms and care models can then be reintroduced into the platform to advance care and innovation. Simply put, Sickbay provides the hospital teams their data from anywhere, anytime, to optimize workflows, analysis, and risk stratification across the patient care spectrum. The diverse team at MIC is fundamentally unlocking a blue ocean of new patient monitoring capabilities for ourselves, our partners, and our clients. MIC’s Sickbay saves lives, improves outcomes, streamlines strategy and technologies, and reduces the overall caring cost for hospital patients nationwide.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

Sickbay collects, integrates, & displays time-aligned medical device data for over 30k signals. Information is displayed to end users in near real-time (~25ms) on local and mobile devices.

Sickbay's Patient Monitor (PatMon) displays per patient waveform and EHR data alerting clinical end users based on parameters defined by the hospital. Sickbay's Multiple Patient Monitor (MultiMon) displays that same information for up to 100 patients on a single screen to support virtual monitoring at scale. Sickbay's Risk Stratification module displays risk score data customized per hospital to improve awareness of patient risk in higher acuity beds. Sickbay's Alert Queue module displays alerts for telemetry patients that have been newly admitted, shift changes, dietary requirements, and rhythm validation.

Sickbay integrates EHRs using interfaces for ADT information, staffing assignments, meds, & labs. Sickbay integrates directly into the EHR to automate the capture and storage of ECG strips on the patient's record without additional, time-consuming, error-prone manual steps.

Sickbay simplifies the clinical theater by centralizing patient monitoring data from devices, EHRs, camera-enabled technology, and 3rd party analytics into a single screen. This enhances the readability and interpretation required to reduce the time-to-treat a deteriorating patient. Sickbay's interface is shared between bedside and remote care teams to drive scale and efficiency. This approach reduces the risk associated with new nursing team members on staff and improves the training / onboarding by using a single platform for patient monitoring. Sickbay's analytics workbench directly connects clinical researchers with bedside teams to develop and implement custom algorithms for specific patient cohorts in near real-time.

Sickbay integrates camera-enabled technology into a single interface alongside near real-time physiological data to provide remote care teams with video support to reduce patient risk and improve the time-to-treat for patients that are deteriorating.

Use Cases

Description:

Playback Health Pro is funcational in several use cases that benefit from enhanced communications, automation, and AI scribing.

  • Clinical Documentation: By converting patient conversations, film reviews, and audio dictations into EMR-ready medical notes and after-visit summaries, Playback Health aids clinicians in reducing the administrative burden of note-taking.
  • Patient Engagement: The platform enhances the way patients receive and understand their care instructions by providing multimedia playback options (video, audio, and screen recordings). This ensures that patients can review their care instructions in a format that is easiest for them to comprehend, enhancing compliance and satisfaction.
  • Language Translation: Playback is able to record and transcrible in 15 different languages and simultaneously offer patient summeries in the patients language, while satisfying clinical documentation requirements in English.
  • Ambient Clinical Intelligence: Through its ambient listening and AI scribe functionality, Playback Health can passively capture and document clinical conversations during patient visits, which helps in creating accurate medical records without interrupting the patient-provider interaction.
  • Telehealth: During virtual visits, Playback can be used to record sessions and provide transcripts, making it easier for both patients and providers to revisit the discussed care instructions or medical advice.
  • Quality Assurance and Training: The ability to review recorded interactions can help healthcare facilities monitor and improve the quality of care delivered. It also serves as a valuable tool for training medical staff by demonstrating effective communication practices, and reduce medical malpractice liability.

These use cases highlight Playback Health's utility in streamlining communication, enhancing patient engagement, and reducing the administrative load on healthcare providers.

Pediatric use cases:

Playback effectively serves any clinical situation that requires patient education and engagement. Pediatrics benefits with Playback Health because medical information and care instructiions are memorialized and shared with all family members simultaneously, whereever they are and whenever its needed most---automaticately transcribed and translated to ensure healthcare literacy.

Playback Health Pro helps in recording instructions and care plans that parents or guardians can share and review multiple times, ensuring that children's care continues effectively at home.

Users:

Playback Health Pro can be highly effective across a range of healthcare users, enhancing communication and documentation efficiencies in various medical settings:

  • Primary Care: In primary care settings, Playback Health Pro helps in capturing comprehensive clinical discussions during patient visits, aiding in accurate record-keeping and improving follow-up care through better patient understanding and compliance.
  • Specialty Care: For specialties like cardiology, orthopedics, dermatology, and others, the platform can document detailed and often technical conversations, which are crucial for precise treatment plans and patient education about specific conditions.
  • Surgery and Pre-Operative Care: It can be used to record pre- and post-operative instructions and consents, providing patients with clear and repeatable access to crucial surgical care information and reducing anxiety and misunderstanding.
  • Pediatrics: In pediatrics, Playback Health Pro helps in recording instructions and care plans that parents or guardians can review multiple times, ensuring that children's care continues effectively at home.
  • Behavioral Health: For mental health and counseling services, the platform allows for the discreet and secure documentation of sensitive sessions, which can be reviewed by practitioners to monitor progress over time.
  • Chronic Disease Management: Playback Health Pro is particularly useful in managing chronic diseases, where ongoing education, adherence to treatment protocols, and regular updates are crucial for patient management
  • Geriatrics: For elderly patients who may have difficulty remembering complex medical instructions, the platform can offer caregivers and family members the ability to revisit discussions to ensure proper care.
  • Emergency Medicine: Although challenging due to the nature of care, it can help in documenting the acute management and stabilization of patients, which can be critical for legal and compliance reasons.
  • Telemedicine: As virtual care becomes more prevalent, Playback Health Pro facilitates the recording and sharing of telehealth sessions, making virtual visits as valuable as in-person consultations.
  • Multilingual Care Settings: In diverse linguistic environments, the platform can aid in overcoming language barriers by providing recorded content that can be easily translated or shared with interpreters.

These above areas of care benefit significantly from Playback Health Pro’s ability to capture and replay detailed medical interactions, which can improve understanding, compliance, and outcomes across the healthcare spectrum.

Description:
  • Patient Monitoring
  • Remote Patient Monitoring
  • Virtual Care Models: Virtual Nursing, Central Telemetry Monitoring
  • Rounding
  • Vent Management
  • Patient Risk Stratification
  • Interdepartmental Transfers
  • Automation: ECG Strip Automation, Data Management
  • Revenue: CDI, Denials Management
  • Analytics: Compliance, Billing, Cohort Management
  • Research: Algorithm Development
  • Legal: Litigation Support
Pediatric use cases:

Same as use case descriptions above.

Users:
  • Nurses
  • Respiratory Therapists
  • Doctors
  • Anesthesioligists
  • Surgeons
  • CDI
  • Revenue Cycle
  • Research
  • Analytics
  • Quality
  • Compliance
  • Legal

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, ADT, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized), Other

Integrations:

Acute care EMR, ADT, Access +/or revenue cycle, Other

EMR Integration & Relevant Hardware:

Required

EMRs Supported:

Epic, Cerner, Allscripts

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Playback employs advanced automation and AI to transform patient conversations, film reviews, and audio dictations into EMR-ready medical notes and after-visit summaries simultaneously. This not only saves clinicians time but also enhances the patient experience significantly.

Playback seamlessly integrates within your facility's EMR, offering ambient listening and AI scribe capabilities, complete with 1:1 editing and direct writeback functionality. Additionally, it facilitates effortless sharing of information through the patient portal.

For settings that require a non-integrated solution, Playback functions as a secure, standalone AI scribe. It retains the robust sharing capabilities of our EMR-embedded solution. A lightweight AI scribe application that can be set up and launched in less than five minutes, sitting atop any system of record for rapid deployment.

Differentiators vs Competitors:

Playback Health integrates video, audio, and screen recording into the communication process, ensuring that all stakeholders can access and share care information in a language they understand. By focusing on the doctor-patient conversation, Playback ensures that everyone involved can clearly hear and comprehend care instructions, regardless of time or location.

No other platform combines AI-scribe technology with seamless engagement and sharing like Playback Health. This unique approach reduces communication errors, saves clinicians valuable time, and enhances patient experience scores.

Differentiators vs EHR Functionality:

The EHR is intended to be a point of care reference to support billing. Traditionally, only documenting discreet vitals from patient monitoring devices at single points.

Sickbay Clinical Platform:

  • captures consolidated, persistent, time-series waveform data from networked and non-networked bedside devices at its native resolution
  • re-displays near real-time, time aligned signals at an average latency of <25 mSec
  • integration of risk scores and analytics
Differentiators vs Competitors:

Sickbay is a single, interconnected platform that is designed to support dozens of use cases, therefore competition is dependent upon the use case. In addition to the data agggregation, consolidation, and visualilzation differences referenced under EHR functionality, key differentiators in patient monitoring & virtual care include: 

  • vendor neutral device integration
  • web-based to support monitoring on any PC, tablet, phone or embedded EHR workflow
  • flexible, modular design to enable ability to monitor 50+ patients across units, facilities, and vendors
  • unlimited retrospective data, from one second to one year+, to support building and sharing of trends, CDI documentation support, quality reporting
  • integration, development and deployment of near real-time risk scores and analytics into established workflows
  • automated documentation of vitals, ECG strips, and event trends into the EHR

Health Equity

Playback AI is able to communication care information at any reading level, including “6th Grade Level”.

Patients are able to receive text notifications about any care information shared with them by their care provider.

Playback AI offers patient summaries in 14 languages. If a conversation is in Spanish, for example, the patient and their family member(s) will receive an after-visit summary in Spanish. In parallel, Playback will auto-generate a clinical note for the provider’s EMR in English. Playback is continually expanding its language capabilities.

Playback accommodates any number of communication channels including text, email, or in-platform—whether that is Playback or the care provider portal. Additionally, Playback utilizes video, audio, .pdf, or text to improve understanding and engagement.

Playback connects via any wifi or data-channel, and is not dependent upon the patient specific wifi or data assignment. Playback is able to communicate across any public or private domain. Medical information is securely transmitted and stored in the cloud.

Access to medical information in Playback is independent of biometric data collection, and independent from hardware or software biases unfavorable or non-evidence-based algorithms toward one race.

Playback’s UI/UX considers social and behavioral determinants of health and adapts its customer support, as appropriate. Our models are tested across a multitude of patient environments, contexts, and clinical workflows to ensure that whole person care is considered.

Playback is fully HIPPA-compliant. All data is encrypted in transit using TLS 1.2 and above, and at rest using 256 bit encryption to protect data privacy. Nothing is stored on any device. Playback’s AI-powered platform is SOC2, Type 1 certified. Type 2 certification is expected in early 2025. Playback’s credentialing system is patented, and ensures that the sharing of medically information is protected far-exceeding HIPPA requirements for safety and security.

Playback connects via any wifi or data-channel, and is not dependent upon the patient specific wifi or data assignment. Playback is able to communicate across any public or private domain. Medical information is securely transmitted and stored in the cloud. In the event that wifi is interrupted or not accessible, Playback continues to record and/or stream in a paused state until wifi is restored.

Playback AI models are age, race, and gender blind. Currently, Playback Pro supports 14 different languages.

Playback provides 5d-10h-52w live technical support. Average response time to user inquiry is under two minutes.

Playback AI models are age, race, and gender blind. Currently, Playback Pro supports 14 different languages.

Native resolution data from medical devices, combined with EHR data displayed to end users.

HIPAA compliant. SOC II certification. Client-controlled PHI on/off toggle to protect patient information.

In-line, 'live', and video support for end-users. Provide custom release notes per client to support clinical & technical end-user specific needs.

Keywords

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Company Details

Founded in 2018

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