RCM Complete vs Financial - Payment Reminders

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RCM Complete is more than A to B. It's A to Z and everything in between. Healthcare providers need end-to-end revenue cycle solutions and services to increase revenue and reduce costs. RCM Complete spans the entire cycle, connecting the dots between providers, patients, and payers. RCM Complete also helps providers improve the patient experience. Patients are responsible for more of their healthcare expenses and are avoiding care due to unclear cost. One aspect of RCM Complete improves healthcare access and transparency to create a more engaged consumer and provide a better patient experience that creates satisfaction, loyalty, and ultimately drives revenue excellence.

About Change Healthcare:

Change Healthcare is inspiring a better healthcare system. We are a leading independent healthcare company that provides data and analytics-driven solutions to improve clinical, financial and patient engagement outcomes in the U.S. healthcare system. Our comprehensive suite of software, analytics, technology-enabled services and network solutions take costs out of the healthcare system by driving improved results in the complex workflows of payers and providers by enhancing clinical decision-making and simplifying billing, collection and payment processes, and enabling a better patient experience. We are creating a stronger and more efficient healthcare system that enables better patient care, choice, and outcomes at scale.

Product Description:

Automatically trigger segmented payment reminders to responsible party over text/SMS, email and/or Interactive Voice Response call based on invoice age, date of visit or collection amount. Include link to online payment portal or connect patients with billing staff in real time (through 2-way text messaging or live call transfers) to address patient questions on invoices. Reduce manual labor on outbound calls and accelerate speed and amount of collections.

About PatientBond, Inc.:

PatientBond’s cloud-based, digital health platform automates patient engagement and care coordination with two-way communications, response tracking and real-time adjustment & optimization. PatientBond offers solutions to tackle many business and clinical challenges, including Healthcare Consumer Awareness/Marketing, Pre Visit, Point of Care, Patient Loyalty and Patient Collections for Health Systems, Physician Practices, Urgent Care Centers and Payers. PatientBond personalizes communications based on patients’ motivations and channel preferences using a proprietary psychographic segmentation model developed by healthcare consumer experts from P&G, the worldwide leader in consumer products and advertising. PatientBond enables you to activate desired patient behaviors to increase revenue and volume while ensuring cost avoidance and savings.

Compatibility level

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Clients

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Use Cases

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

Description:

Increase the speed of patient payments
Increase the amount of patient payments collected
Increase the number of patients paying their bills
Collect small bills that are often ignored by collections agencies but add up to significant dollars in the aggregate
Decrease staff involvement on patient payment follow-up through automation

Pediatric use cases:

Payment reminders can be sent to parents/guardians

Users:

Patients for paying bills
Office staff for following up patient payments through automation

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Access +/or revenue cycle, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, NextGen, athena, GE, Other, Athenahealth, Cerner, Meditech, Allscripts, eClinicalWorks, McKesson, Allscripts/Eclipsys, Azalea Health/Prognosis, CPSI, MEDHOST, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

Accountable Care Organizations

Medium Medical Facilities

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Medium Medical Facilities

Extra Large Medical Facilities

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

PatientBond Payment Reminders are personalized with psychographic insights to motivate patients to pay their bills. The system is automated to drive efficiencies and save staff time dedicated to patient payment follow-up

Differentiators vs Competitors:

PatientBond Payment Reminders are personalized with psychographic insights to motivate patients to pay their bills. The results in increased collections, even among bills 120+ past due, are unmatched.

Keywords

rcm,payment reminders,patient payments,revenue cycle management,collections,billing

Images

No images provided

Videos

No videos provided

1 of 1

Customer Testimonial: Total Access Urgent Care (Part 1)

Downloads

No content provided

PATIENT_PAYMENTS_CASE_STUDY_PDF_BB.pdf

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Company Details

By Change Healthcare

Founded in 2007

By PatientBond, Inc.

Founded in 2011

Visit Website

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