Avia Logo

Compare Products


Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Archive + Access
Archive + Access

0 review

Categories

Solutions

Description

Product Description:
Investing in a healthcare data archival project is no small task. Whether meeting compliance regulations, retiring systems, or modernizing your application suite, legacy data should do more than collect dust. Clearsense offers healthcare systems the unique power to keep raw data compliant, accessible, searchable, and valuable for future insights. Save: Gain immediate ROI by reducing costs of legacy application maintenance fees. Simplify: Consolidate old data in one easy access, cost‐effective cloud solution. Secure: Meet legal data storage requirements with granular, AD‐based, access permissions and restrictions. Search: Make it easier for users to find what they need quickly Scale: Do more with your legacy data by enabling analytic discoveries as your data maturity evolves.
About Clearsense:

At Clearsense, we have created a holistic data environment with processes to cleanse, normalize, harmonize, and integrate better data with tools to make it more manageable, accessible, and valuable.  


Committed to leading transformation in healthcare, Clearsense® creates a data journey, all the way from number to key insight. Cloud‐based, AI‐enabled, and HITRUST‐certified, the platform of data solutions ensure data governance, implementation, and analytics are rapidly mainstreamed while remaining scalable and secure. Driving faster outcomes in clinical, financial, and operational environments, Clearsense is powering the innovation of tomorrow—right now. 

Product Description:

Whether utilizing a centralized call center or answering calls locally at the practice level, medical practices are overwhelmed by high call volumes, frequently for routine issues that are easily automated.

The consequence of the current state is that:

  • Patients are frustrated by lack of access.
  • Staff are frustrated by frustrated patients.
  • Your brand is suffering.
  • Highly trained staff are forced to handle low complexity issues distracting them from what is most important; providing exceptional care.

ActiumHealth uses conversational GenAI:

  • To answer all incoming calls to a practice.
  • To intelligently route calls to the correct destination.
  • To provide self-service transactions for appointment scheduling, prescription refill, medical records requests, bill pay, etc...
  • To filter out the 20-25% of calls that are spam, robo, and fax.
  • To provide detailed actionable insights into the needs of your patients and the performance of your practices in caring for people on the phone.
  • To improve your brand promise by providing a more consistent customer service experience for callers.

Easily and quickly integrated into your telephony technology stack, ActiumHealth is deployable in weeks, cutomizable for unique needs, and costs a fraction of a human phone operator. 

About ActiumHealth (Division of Syllable):

Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI

Syllable's product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.


The Patient Assistant also provides rich insights into the end to end call journey for your patients. Current call center metrics are too focused on the micro engagement at the call center and fail to provide the full extent of operational difficulties patients experience on the phone. 

Syllable is used by health systems such as NewYork-Presbyterian, Houston Methodist, Parkview Health, Memorial Care and Honor Health to improve patient experience, enhance access and reduce the cost of delivering healthcare on the phone.

With 88% of patients engaging with hospitals and providers over the phone, why invest millions on your digital front door. Engage patients where they are, on the phone, with Syllable. We automate 50% of incoming phone volume on day one at the fraction of the cost of a human call center agent.


Syllable provides swift time to value with real ROI.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

The Customer:

A large, nationally recognized not-for-profit midwest Catholic health integrated delivery network with 93 hospitals and more than 3000 total applications. 

Their Challenge:

Enterprise technology deployment initiatives and extensive merger and acquisition activity forced this customer to retain native data while sunsetting specific applications and systems. The client required an agnostic solution to archive, access, and present clinical/nonclinical, discrete/non-discrete data in one compliant and secure platform. Looking for a forward-thinking solution that prioritized efficiency without elevating workload, the client had a multi-faceted need to make collecting, storing, and utilizing their data both easy and reliable.

Our Solution:

Clearsense's wide range of solutions retired hundreds of applications with high maintenance costs, creating efficiency for the organization both in employee hours and cost savings. By simplifying the client's complicated process of parsing, understanding, and implementing data relevance, our client can now leverage data from disparate systems across the organization. This hyper-flexible tool, combined with Clearsense's data-first approach, eliminates assumptions and creates a clear path to transparency and truth. Our innovative data management best practices and cutting-edge, intelligent, automated, secure, and scalable platform transformed how the organization leverages its data—one step at a time. Afterall, data is your greatest asset and if your organization is relying on outdated methods to store and archive your legacy data, you aren't empowering better decision-making.

Annual Cost Savings:

$23M in first 18 months

$100M annual savings projected by 2025

Pediatric use cases:

Same as above

Users:

All areas of a health system. 

Description:
  • Call center automation
  • Intelligent call routing
  • Automated FAQ
  • Automated scheduling
  • Automated prescription refill
Pediatric use cases:
  • Call center automation
  • Intelligent call routing
  • Automated FAQ
  • Automated scheduling
  • Automated prescription refill
Users:
  • Patients
  • Non-patient external callers
  • Internal callers

EHR Integrations

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, ADT

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Meditech, Allscripts

Hardware Compatibility:

Mobile / Tablet (native app), Mobile / Tablet (web optimized), Desktop

Client Types

Awards

No awards image
edit-media

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Differentiators vs EHR Functionality:

We integrate with the EHR to provide transaction automation. The EHR is not a competitor.

Differentiators vs Competitors:
  • We meet patients where they are, on the phone.
  • 100% healthcare focused
  • We answer over 1M calls a month for our current partners
  • Real ROI for our partners
  • Successful integrations with EPIC, Alscripts, Meditech
  • Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.

Keywords

Images

No images provided

No images provided

Videos

No videos provided

1 of 1

V-001-02-01_25_Demo_Activate_ColonoscopyOutreach.m4v

Downloads

media thumbnail
Archive and Access.pdf

No content provided

Alternatives

Company Details

Founded in 2013

team illustration
Share your product comparison with your collegues.

Need help narrowing down products?

Add more criteria to see your compatibility level for every vendor. It only takes a few minutes, just create a free account to get started.
back to top