ActiumHealth (Division of Syllable)

General Use Cases

• Call center automation
• Closing open orders and care gaps
• LLM analysis of patient interactions
• Intelligent call routing
• Automated FAQ
• Automated scheduling
• Automated prescription refill

ActiumHealth Interact is our customizable and scalable conversational GenAI voice agent that provides consistent, brand-aligned communication. It helps health systems handle the most common inbound requests from their patients including Find a Department, Find a Provider, Manage an Appointment, Refill a Prescription, Reset Password and more.

ActiumHealth Activate utilizes advanced AI to identify, prioritize, and engage high-need patients through multi-channels including a conversational GenAI voice agent. Use cases include reaching out to those patients with open orders or referrals to ensure they schedule an appointment, contacting patients with upcoming appointments to reduce no shows, nudge patients who are past due on screenings, and engage those patients who are most likely to need or benefit from a reengagement with their health system or provider.

ActiumHealth Illuminate leverages advanced large language models (LLM) to analyze patient interactions with your health system staff. Analysis is completed at the level of the health system, hospitals, practices, even individual departments. Managers can automatically grade their staff against existing rubrics, enabling data-driven coaching.

• Call center automation
• Intelligent call routing
• Automated FAQ
• Automated scheduling
• Automated prescription refill

• Patients
• Non-patient external callers
• Internal callers

We integrate with the EHR to provide transaction automation. The EHR is not a competitor.