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Avaamo Conversational AI for Healthcare

Avaamo Conversational AI for Healthcare

Avaamo Conversational AI for Healthcare

Avaamo Conversational AI for Healthcare
Avaamo Conversational AI for Healthcare

Overview


Select which hospital or health system you work at and see a personalized compatibility level.

Avia Summary

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Avaamo Conversational AI for Healthcare is a solution provided by Avaamo which was founded in 2014. It belongs to multiple categories of digital health solutions including Customer Service, Improving Engagement & Self-Management, Command Centers, Risk Identification & Stratification, Coding & Documentation, Conversational & Visual Interactive Voice Response (IVR), Patient Education, and Conversational AI.
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It has 9 verified clients.
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Avaamo Conversational AI for Healthcare integrates with major EMRs such as Epic.
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Some other resource(s) that may be helpful in learning about Avaamo Conversational AI for Healthcare include: Top Patient Education Companies Report and Top Digitally-Assisted Provider Documentation Companies
DESCRIPTION

Award-winning AI for healthcare.

The Avaamo Difference:

  • Our deep healthcare experience and dedicated team ensures constant investment, innovation, and focus.
  • Our multi-year relationship with Epic exposes us to new APIs and the most thorough Al automation for Epic.
  • We deliver the fastest deployment due to our robust library of healthcare skills and workflows.
  • We are the only HIPAA-compliant conversational Al platform to ensure protection of personal healthcare information.
  • We offer omnichannel deployment out-of-the-box including Al voice interactions in the contact center.
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EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR
Required
Epic
Desktop
Use cases and differentiators

AvaamoPX

AvaamoPX is an intelligent virtual assistant and Conversational IVR solution that provides immediate, personalized assistance to patients for a 5x increase in capacity and a 86% reduction in live agent calls for hospitals.

Seemless Integration

AvaamoPX has pre-built integrations to seamlessly plug into your EHR, healthcare applications, or contact center — no developer time needed.

Personalized Interactions

Our Intelligent Virtual Assistants offer human-like patient engagement with personalized assistance throughout the patient journey.

Multilingual Support

Automatic, bi-directional language detection and translation supporting 114 languages and dialects

Omnichannel Engagement

Request, schedule, confirm, or input across across voice & chat mediums both in synchronous or asynchronous communication modes.

Outbound AI

Reach 1000’s of your customers in minutes. Create and manage outreach campaigns to improve CSAT, whether it’s a medication reminder, vaccination appointment, or patient pre-registration.

Multi-modal Interactions

Close the gaps in the patient journey with automated patient outreach. Avaamo’s outbound AI reaches patients where they are, on the channel they prefer (Web, Mobile, Phone, SMS, Email).

Dynamic, contextual patient journeys

With Avaamo’s outbound AI the real-time context travels along with the patient — no matter where the conversation begins or ends across channels – eliminating any disjointed conversations.

Bi-directional conversations

Add the flexibility of bi-directional discussions giving users the freedom to complete action steps on the call or request for a callback.

Tailored voice profiles

Select from one of our pre-built voice profiles or create your own custom voice profile. Configure cadence, tone, and accent for a human like experience.

Multiple languages supported

Automatic, bi-directional language detection and translation supporting 114 languages and dialects.

Intelligent agent handover

AI-powered sentiment and intent engine detects patient’s needs and requests and can route a call to the correct agent.

  • Duke Health
  • Johns Hopkins Medicine
  • Mount Sinai Health System
  • NYU Langone Health
  • Prime Healthcare
  • Saint Luke's Health System (KS/MO)
  • UCHealth
  • Yale New Haven Health

Avaamo combines its industry best Conversational AI technology with deep integrations into Epic creating a transformational patient experience while maximizing the value healthcare organizations receive from their EHR.

  • 5 of the 10 best hospitals and 6 of the top regional hospitals in the U.S. trust Avaamo’s AI. 
  • It is currently the only HIPAA-compliant conversational Al platform. 
  • Avaamo offers omnichannel deployment out-of-the-box, including Al voice interactions in the contact center.

Company information

Founded in 2014

30.5M total equity funding

Media


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Videos

edit-media
avaamopx-cost estimate.mp4
avaamopx-prescription-refill.mp4
healthcare-demo-patient-scheduling.mp4
voice-demo-outbound-vaccine-scheduling.mp4
Downloads

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Reviews


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Overall Score
4.8

5 reviews


4.7

Features

4.3

Ease of use

4.7

Customer Support

4.7

EHR Integrations

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Reviewer’s Rating
5
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

August 3, 2023

verified

August 3, 2023

AI chatbot that enhances our customer reach

Avaamo's chat bot and SMS capabilities offer tools that increase our ability to reach our customers and improves the scope of our self service options for our community. This includes engaging with our customers more efficiently in phone, web, mobile and SMS channels to work across the spectrum of communication to help get people to the resources and solution they need.

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A verified Internal consultant working with Avaamo Conversational AI for Healthcare from a AMC, ACO hospital.


Helpful(0)

August 2, 2023

verified

August 2, 2023

Impressive Technology that relies on your existing platforms

Overall, Avaamo has really helped our call centers lower the volume of calls their agents have to take. The work to get to that point, and the effort required in data collection and integration was not insignificant. Like any techology product, Avaamo requires your core systems (EHR, Contact Center, etc.) to be in a good place in order to see the most value with the lowest effort. 

The Avaamo support team has been great, but they cannot help us get our house in order, so go into any implementation with that in mind. 

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A verified IT / Technical support working with Avaamo Conversational AI for Healthcare from a pediatric, AMC, ACO hospital.


Helpful(0)

August 2, 2023

verified

August 2, 2023

Avaamo Conversational AI

Avaamo provides a wide breath of capabilities supporting chat AI workflows, integrated voice workflows, and SMS-based communications. The platform is flexible yet powerful, and capable of supporting a variety of use cases.

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A verified IT / Technical support working with Avaamo Conversational AI for Healthcare from a medium-sized, AMC, ACO hospital.


Helpful(0)

July 27, 2023

verified

July 27, 2023

Quickly integrate with Epic

"Epic is the hub. To be able to quickly integrate is providing a more seamless experience for our patients and breaks down part of the monotony."

Source: https://avaamo.ai/epic/

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IS Project Manager, Project manager working with Avaamo Conversational AI for Healthcare at Saint Luke's Health System


Helpful(0)

July 27, 2023

verified

July 27, 2023

Personalizes the experience

"This partnership with Avaamo, and its integration into MyChart, has been a very important step in personalizing the experience for our patients."

Source: https://avaamo.ai/epic/

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Manny Rodriguez

Chief Marketing, Experience & Customer Officer, Executive sponsor working with Avaamo Conversational AI for Healthcare at UCHealth

Helpful(0)

Clients


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