1. Concurrent™

• Don’t just capture documentation, capture accurate documentation
• Compares existing narrative language against CognitiveML predictions to identify the cases with the greatest likelihood of opportunity for documentation improvement
• Prioritizes cases in the CDS workflow, eliminating review of cases with no improvement opportunity
• 134% Lift in Query Volume
• 90% of hospitals saw improvement in MCC Capture

2. Interact™

• Easily create compliant queries that become part of the permanent medical record
• Convenient and intuitive interface for query exchange encourages collaboration and physician response
• Optimizes physician response through EMR-integration and mobile interfaces to reduce physician burden and further amplify CDI workflow productivity
• On average, physicians spend 60 seconds or less responding to queries
• 94% physician response rate
• <31 hours average time CDI waits for physician response

3. Retrospect™

• Facilitates post-discharge, pre-bill reviews by comparing existing narrative language against CognitiveML predictions to identify the cases with the greatest likelihood of documentation and coding opportunities
• Eases the burden on CDI and coding teams by prioritizing cases in their workflow, eliminating review of cases with no improvement opportunity
• 95% of facilities experience increase in reimbursements
• $48+ average additional reimbursement per discharged inpatient

4. Forecast™

• Delivers a real-time predicted discharge DRG and GMLOS for all inpatients, based on available clinical patient information – even if no prior manual review has been performed
• Fully automated, clinical driven predictions minimize the need for CDI to identify working DRGs
• Machine-learning engine is based on 20m+ admissions

5. Introspect™

• Equips CDI leaders with the right analytics so they can ensure people and processes are aligned
• Provides deep, insightful and actionable visibility which facilitates evidence-based management across all aspects of documentation reliability
• Detailed dashboards and metrics that drill down to the CDIS, physician, and query topic level

• Baptist Health (FL)
• Baylor Scott & White Health
• Carolina East Health System
• Cone
• Hendrick Health
• INOVA
• INTEGRIS Health
• Orlando Health
• Maimonides Medical Center
• Northern Arizona Healthcare
• Rush University Medical Center
• Stamford Health
• St. Elizabeth Healthcare
• Steward Health Care System
• Tufts University Medical Center
• The Queen's Medical Center
• Unity Health
• University Health Services 
• University of Kansas Health System 
• University of Michigan Health-Metro
• Vibra Healthcare
• West Tennessee Health System
• White River Health System

Playback Health Pro is funcational in several use cases that benefit from enhanced communications, automation, and AI scribing.

• Clinical Documentation: By converting patient conversations, film reviews, and audio dictations into EMR-ready medical notes and after-visit summaries, Playback Health aids clinicians in reducing the administrative burden of note-taking.
• Patient Engagement: The platform enhances the way patients receive and understand their care instructions by providing multimedia playback options (video, audio, and screen recordings). This ensures that patients can review their care instructions in a format that is easiest for them to comprehend, enhancing compliance and satisfaction.
• Language Translation: Playback is able to record and transcrible in 15 different languages and simultaneously offer patient summeries in the patients language, while satisfying clinical documentation requirements in English.
• Ambient Clinical Intelligence: Through its ambient listening and AI scribe functionality, Playback Health can passively capture and document clinical conversations during patient visits, which helps in creating accurate medical records without interrupting the patient-provider interaction.
• Telehealth: During virtual visits, Playback can be used to record sessions and provide transcripts, making it easier for both patients and providers to revisit the discussed care instructions or medical advice.
• Quality Assurance and Training: The ability to review recorded interactions can help healthcare facilities monitor and improve the quality of care delivered. It also serves as a valuable tool for training medical staff by demonstrating effective communication practices, and reduce medical malpractice liability.

These use cases highlight Playback Health's utility in streamlining communication, enhancing patient engagement, and reducing the administrative load on healthcare providers.

Playback effectively serves any clinical situation that requires patient education and engagement. Pediatrics benefits with Playback Health because medical information and care instructiions are memorialized and shared with all family members simultaneously, whereever they are and whenever its needed most---automaticately transcribed and translated to ensure healthcare literacy.

Playback Health Pro helps in recording instructions and care plans that parents or guardians can share and review multiple times, ensuring that children's care continues effectively at home.

Playback Health Pro can be highly effective across a range of healthcare users, enhancing communication and documentation efficiencies in various medical settings:

• Primary Care: In primary care settings, Playback Health Pro helps in capturing comprehensive clinical discussions during patient visits, aiding in accurate record-keeping and improving follow-up care through better patient understanding and compliance.
• Specialty Care: For specialties like cardiology, orthopedics, dermatology, and others, the platform can document detailed and often technical conversations, which are crucial for precise treatment plans and patient education about specific conditions.
• Surgery and Pre-Operative Care: It can be used to record pre- and post-operative instructions and consents, providing patients with clear and repeatable access to crucial surgical care information and reducing anxiety and misunderstanding.
• Pediatrics: In pediatrics, Playback Health Pro helps in recording instructions and care plans that parents or guardians can review multiple times, ensuring that children's care continues effectively at home.
• Behavioral Health: For mental health and counseling services, the platform allows for the discreet and secure documentation of sensitive sessions, which can be reviewed by practitioners to monitor progress over time.
• Chronic Disease Management: Playback Health Pro is particularly useful in managing chronic diseases, where ongoing education, adherence to treatment protocols, and regular updates are crucial for patient management
• Geriatrics: For elderly patients who may have difficulty remembering complex medical instructions, the platform can offer caregivers and family members the ability to revisit discussions to ensure proper care.
• Emergency Medicine: Although challenging due to the nature of care, it can help in documenting the acute management and stabilization of patients, which can be critical for legal and compliance reasons.
• Telemedicine: As virtual care becomes more prevalent, Playback Health Pro facilitates the recording and sharing of telehealth sessions, making virtual visits as valuable as in-person consultations.
• Multilingual Care Settings: In diverse linguistic environments, the platform can aid in overcoming language barriers by providing recorded content that can be easily translated or shared with interpreters.

These above areas of care benefit significantly from Playback Health Pro’s ability to capture and replay detailed medical interactions, which can improve understanding, compliance, and outcomes across the healthcare spectrum.