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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
AI Medical Scribe
AI Medical Scribe

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Playback Health
Playback Health

Categories

Solutions

Description

Product Description:

RevMaxx is an Ambient AI-powered medical scribe that automatically converts real-time patient-provider conversations into structured, compliant, EHR-ready clinical documentation.

Designed to eliminate manual charting, RevMaxx reduces documentation time by up to 50%, improves coding accuracy, and minimizes revenue leakage — all without disrupting clinical workflows.

The platform integrates directly with leading EHR systems, including PointClickCare and Practice Fusion, ensuring seamless documentation flow with no additional clicks or system switching.

RevMaxx enhances provider productivity, reduces burnout from after-hours charting, and enables healthcare organizations to scale operations while maintaining compliance and documentation quality.

About RevMaxx:

RevMaxx is an Ambient AI scribe founded in January 2024 to help U.S.-based healthcare providers to address the burdensome documentation workload issues.

This is designed to deliver specialty-specific, EHR-integrated clinical documentation, especially for primary care, senior living, behavioral health, complex care settings, and many more. It ambiently listens, captures, transcribes, and organizes physician-patient conversations into structured clinical notes in real-time. 

Our motto is to take away the documentation burden from healthcare professionals and free them to focus on what matters most: delivering quality care to patients. It uses advanced LLM and NLP technology to understand complex clinical terminology and generate clinical notes along with proper clinical (ICD-10, CPT, HCC, and E/M) codes directly within the EHR for clinician review.

With time, RevMaxx has introduced several new features available for medico-legal, chronic care, and long-term care management. 

RevMaxx integrates with major EHR platforms like PointClickCare, eClinicalWorks, Epic, Cerner, NextGen, etc.

Over the years, RevMaxx AI medical scribe has helped physicians and healthcare providers to reduce burnout, improve care quality, and enhance the revenue of the clinical practices.

Product Description:

Producing documentation for billing, QA, patients, and care communication is a significant burden on clinicians, requiring hours away from patient care and negatively impacting patient experience and outcomes. 

Playback Health’s mission is to alleviate this burden through advanced AI technology. As the leading care-forward, cost-effective AI medical scribe and patient engagement platform, Playback is designed by clinicians for clinicians. Its unified communication suite empowers healthcare professionals to focus more on patient care and reclaim quality time in their lives. Playback ambient listening and AI features capture provider conversations and seamlessly generate notes, orders, assessments, and other essential documentation, saving hours every day. Clinicians can effortlessly share vital care information with patients and families, significantly reducing communication burdens and enhancing the patient experience. 

Playback Health allows clinical care teams to be more connected and engaged in their patients' care journey, while helping patients and families better understand their care.

About Playback Health:

Playback Health is an AI-powered clinical platform that connects providers, patients, and their families at the point of care, facilitates communication and knowledge sharing, and gives providers more time to care. The platform leverages AI to record any audio and transforms it into EMR-ready clinical notes. 

Our mission is to make the care experience simpler, more effective, and more efficient by connecting clinicians, patients, and patients' families to the point of care. It is a platform for hospitals, clinics, and private providers that improves health outcomes and saves time through AI and automation, making communication and sharing easy between providers, patients, and their support systems. Playback Health is deeply integrated into EMR and health systems, supercharging patient experience and driving HCAHPS and star ratings up across all departments and specialties.

To learn more and get started with Playback Health for free, visit playbackhealth.com or connect with us: hello@playbackhealth.com

Compatibility level

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Clients

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Product Capabilities

RevMaxx AI understands the context of each doctor–patient conversation — distinguishing speakers, identifying medical intent, adapting to specialty workflows, and applying accurate coding logic. This enables the generation of clinically structured, ready-to-sign notes rather than raw transcripts.

Clinician-Specific Templates Doctors can set preferred note structures, phrasing, and templates for SOAP notes. Example: Psychiatrist vs. cardiologist notes have different sections emphasized automatically. Speech & Style Adaptation The AI learns how each clinician speaks and tailors transcription and phrasing to match their style. Reduces editing time and maintains consistent documentation tone. Specialty-Aware Adjustments Adapts to different specialties (primary care, psychiatry, cardiology, home care, etc.) to ensure notes match typical workflow and regulatory needs. Coding Preferences Can prioritize specific coding approaches or billing rules per provider or practice. Workflow Integration Adapts to the way the clinician interacts with EHR and documentation tools, providing notes ready-to-sign with minimal changes.

RevMaxx leverages Ambient AI and historical clinical documentation patterns to anticipate provider documentation needs in real time. By analyzing ongoing patient-provider conversations, prior visit history, specialty-specific templates, and coding trends, RevMaxx proactively structures complete, compliant notes — reducing omissions and preventing under-documentation. The system can anticipate: Required clinical elements for accurate ICD/CPT coding Missing documentation that may impact reimbursement Follow-up care documentation prompts Risk-adjustment relevant data points Compliance-sensitive charting components Instead of reacting after chart completion, RevMaxx proactively ensures documentation completeness during the encounter — helping prevent revenue leakage, coding errors, and audit risks before they occur.

RevMaxx is designed to dynamically adapt to diverse clinical environments, specialties, and provider workflows. The system continuously refines its documentation output based on real-time interactions, provider editing patterns, specialty-specific requirements, and evolving compliance standards. RevMaxx flexibly accommodates: Different specialties (Primary Care, Behavioral Health, LTC, etc.) Varying documentation styles and note structures EHR-specific formatting requirements Changing coding and regulatory guidelines Individual provider preferences over time As clinical workflows evolve, RevMaxx adjusts accordingly — ensuring consistent documentation quality, compliance alignment, and operational efficiency without disrupting care delivery.

RevMaxx embeds unobtrusively into everyday clinical workflows, operating in the background without disrupting provider-patient interactions. The platform integrates directly with PointClickCare and Practice Fusion, ensuring documentation flows instantly into the EHR without additional clicks, logins, or manual transfers. Providers can continue using their existing systems while RevMaxx captures conversations and generates structured, compliant notes in real time.

RevMaxx is built with strong data protection frameworks to ensure full compliance with healthcare regulations, including HIPAA requirements. All patient data is encrypted in transit and at rest, with strict access controls to ensure that only authorized users can view or modify documentation. The platform maintains detailed audit trails to track user activity, documentation edits, and system interactions — supporting transparency, accountability, and regulatory readiness.

RevMaxx is designed to scale seamlessly from individual providers and single facilities to multi-location healthcare organizations and enterprise health systems. The platform supports deployment across outpatient clinics, long-term care facilities, behavioral health centers, and hospital networks — maintaining consistent performance and documentation quality at every level.

Use Cases

Description:
  • Real-Time Clinical Documentation
  • Specialty-Specific Workflows (e.g., Cardiology, Oncology)
  • Telemedicine Appointments
  • Emergency Department Triage
  • Multilingual Patient Interactions
  • Chronic Care Management
  • Surgical & Procedure Documentation
  • Mental Health Counseling
  • Medical Education & Training
  • Population Health Analytics
Pediatric use cases:

None provided

Users:

Key Benefits Across All Use Cases

Time Savings: 30–50% reduction in documentation time.

  • Accuracy: Minimized errors in coding, billing, and clinical data.
  • Burnout Reduction: Physicians regain time for patient interaction and self-care.
  • Scalability: Supports solo practices to large health systems.
Description:

Playback Health Pro is funcational in several use cases that benefit from enhanced communications, automation, and AI scribing.

  • Clinical Documentation: By converting patient conversations, film reviews, and audio dictations into EMR-ready medical notes and after-visit summaries, Playback Health aids clinicians in reducing the administrative burden of note-taking.
  • Patient Engagement: The platform enhances the way patients receive and understand their care instructions by providing multimedia playback options (video, audio, and screen recordings). This ensures that patients can review their care instructions in a format that is easiest for them to comprehend, enhancing compliance and satisfaction.
  • Language Translation: Playback is able to record and transcrible in 15 different languages and simultaneously offer patient summeries in the patients language, while satisfying clinical documentation requirements in English.
  • Ambient Clinical Intelligence: Through its ambient listening and AI scribe functionality, Playback Health can passively capture and document clinical conversations during patient visits, which helps in creating accurate medical records without interrupting the patient-provider interaction.
  • Telehealth: During virtual visits, Playback can be used to record sessions and provide transcripts, making it easier for both patients and providers to revisit the discussed care instructions or medical advice.
  • Quality Assurance and Training: The ability to review recorded interactions can help healthcare facilities monitor and improve the quality of care delivered. It also serves as a valuable tool for training medical staff by demonstrating effective communication practices, and reduce medical malpractice liability.

These use cases highlight Playback Health's utility in streamlining communication, enhancing patient engagement, and reducing the administrative load on healthcare providers.

Pediatric use cases:

Playback effectively serves any clinical situation that requires patient education and engagement. Pediatrics benefits with Playback Health because medical information and care instructiions are memorialized and shared with all family members simultaneously, whereever they are and whenever its needed most---automaticately transcribed and translated to ensure healthcare literacy.

Playback Health Pro helps in recording instructions and care plans that parents or guardians can share and review multiple times, ensuring that children's care continues effectively at home.

Users:

Playback Health Pro can be highly effective across a range of healthcare users, enhancing communication and documentation efficiencies in various medical settings:

  • Primary Care: In primary care settings, Playback Health Pro helps in capturing comprehensive clinical discussions during patient visits, aiding in accurate record-keeping and improving follow-up care through better patient understanding and compliance.
  • Specialty Care: For specialties like cardiology, orthopedics, dermatology, and others, the platform can document detailed and often technical conversations, which are crucial for precise treatment plans and patient education about specific conditions.
  • Surgery and Pre-Operative Care: It can be used to record pre- and post-operative instructions and consents, providing patients with clear and repeatable access to crucial surgical care information and reducing anxiety and misunderstanding.
  • Pediatrics: In pediatrics, Playback Health Pro helps in recording instructions and care plans that parents or guardians can review multiple times, ensuring that children's care continues effectively at home.
  • Behavioral Health: For mental health and counseling services, the platform allows for the discreet and secure documentation of sensitive sessions, which can be reviewed by practitioners to monitor progress over time.
  • Chronic Disease Management: Playback Health Pro is particularly useful in managing chronic diseases, where ongoing education, adherence to treatment protocols, and regular updates are crucial for patient management
  • Geriatrics: For elderly patients who may have difficulty remembering complex medical instructions, the platform can offer caregivers and family members the ability to revisit discussions to ensure proper care.
  • Emergency Medicine: Although challenging due to the nature of care, it can help in documenting the acute management and stabilization of patients, which can be critical for legal and compliance reasons.
  • Telemedicine: As virtual care becomes more prevalent, Playback Health Pro facilitates the recording and sharing of telehealth sessions, making virtual visits as valuable as in-person consultations.
  • Multilingual Care Settings: In diverse linguistic environments, the platform can aid in overcoming language barriers by providing recorded content that can be easily translated or shared with interpreters.

These above areas of care benefit significantly from Playback Health Pro’s ability to capture and replay detailed medical interactions, which can improve understanding, compliance, and outcomes across the healthcare spectrum.

EHR Integrations

Integrations:

Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Would prefer not to disclose, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, ADT, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized), Other

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Why AI Scribes Outperform Traditional Methods

  • Adaptability: Learns clinician preferences and specialty-specific workflows.
  • Interoperability: Integrates with EHRs (Epic, Cerner), PM systems, and telehealth tools.
  • Compliance: Automates HIPAA-compliant redaction and audit trails.
Differentiators vs Competitors:

Future-Forward Use Cases

  • Voice-Activated OR Assistants: Hands-free documentation during surgery.
  • AI-Driven Clinical Decision Support: Flagging potential diagnoses based on notes.
  • Patient-Facing Summaries: Automatically generating layperson-friendly visit recaps.
Differentiators vs EHR Functionality:

Playback employs advanced automation and AI to transform patient conversations, film reviews, and audio dictations into EMR-ready medical notes and after-visit summaries simultaneously. This not only saves clinicians time but also enhances the patient experience significantly.

Playback seamlessly integrates within your facility's EMR, offering ambient listening and AI scribe capabilities, complete with 1:1 editing and direct writeback functionality. Additionally, it facilitates effortless sharing of information through the patient portal.

For settings that require a non-integrated solution, Playback functions as a secure, standalone AI scribe. It retains the robust sharing capabilities of our EMR-embedded solution. A lightweight AI scribe application that can be set up and launched in less than five minutes, sitting atop any system of record for rapid deployment.

Differentiators vs Competitors:

Playback Health integrates video, audio, and screen recording into the communication process, ensuring that all stakeholders can access and share care information in a language they understand. By focusing on the doctor-patient conversation, Playback ensures that everyone involved can clearly hear and comprehend care instructions, regardless of time or location.

No other platform combines AI-scribe technology with seamless engagement and sharing like Playback Health. This unique approach reduces communication errors, saves clinicians valuable time, and enhances patient experience scores.

Health Equity

Keywords

Images

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RevMaxx Home Page

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Videos

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RevMaxx AI Scribe Introduces Fastest Documentation with HCC and RAF Calculator (1).mp4

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Dr. Betsy Grunch on using Playback Health .mp4

Downloads

No content provided

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Playback Health Patient Care Case Study

Alternatives

Company Details

Founded in 2018

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