EOB Conversion vs Financial - Payment Reminders

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Paper EOBs and checks are typically sent to a provider’s lockbox for the check to be deposited. Paper EOBs come in varying formats and are problematic for the billing teams to accurately post to the proper patient accounts. Often, this is a manual data entry process. With MediStreams’ EOB conversion service, we receive EOBs and check images from the provider’s lockbox. The service converts the EOB images to an ANSI 835 output file, configured to auto-post to the provider’s billing software. The files are delivered within 24 hours, with a 96% accuracy rate. The MediStreams’ web portal provides for easy identification and management of denials, and information for secondary billing.

About MediStreams:

MediStreams transforms manual, inefficient processes into automated workflows to reduce the time and cost of getting paid.

Product Description:

Automatically trigger segmented payment reminders to responsible party over text/SMS, email and/or Interactive Voice Response call based on invoice age, date of visit or collection amount. Include link to online payment portal or connect patients with billing staff in real time (through 2-way text messaging or live call transfers) to address patient questions on invoices. Reduce manual labor on outbound calls and accelerate speed and amount of collections.

About PatientBond, Inc.:

PatientBond’s cloud-based, digital health platform automates patient engagement and care coordination with two-way communications, response tracking and real-time adjustment & optimization. PatientBond offers solutions to tackle many business and clinical challenges, including Healthcare Consumer Awareness/Marketing, Pre Visit, Point of Care, Patient Loyalty and Patient Collections for Health Systems, Physician Practices, Urgent Care Centers and Payers. PatientBond personalizes communications based on patients’ motivations and channel preferences using a proprietary psychographic segmentation model developed by healthcare consumer experts from P&G, the worldwide leader in consumer products and advertising. PatientBond enables you to activate desired patient behaviors to increase revenue and volume while ensuring cost avoidance and savings.

Compatibility level

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Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Digitize and index all paper arriving at your lockbox/physical location (EOBs, physical checks, correspondence). Convert to auto-postable ERAs.

Pediatric use cases:

Anyone who submits claims can benefit from our services - The removal of manual, legacy processes for data lift/posting of paper items as well as removal of various spreadsheets and suspense accounts for reconciliation purposes helps any provider save time and money.

Users:

Cash Posting, Finance, Accounting, Revenue Cycle, Patient Financial Services

Description:

Increase the speed of patient payments
Increase the amount of patient payments collected
Increase the number of patients paying their bills
Collect small bills that are often ignored by collections agencies but add up to significant dollars in the aggregate
Decrease staff involvement on patient payment follow-up through automation

Pediatric use cases:

Payment reminders can be sent to parents/guardians

Users:

Patients for paying bills
Office staff for following up patient payments through automation

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Access +/or revenue cycle

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Point Click Care

Hardware Compatibility:

None provided

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Access +/or revenue cycle, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, NextGen, athena, GE, Other, Athenahealth, Cerner, Meditech, Allscripts, eClinicalWorks, McKesson, Allscripts/Eclipsys, Azalea Health/Prognosis, CPSI, MEDHOST, Self-developed

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

None provided

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Small Medical Facilities

Medium Medical Facilities

Extra Large Medical Facilities

Differentiators

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

Support, Turnaround Time, Quality Assurance, Accuracy

Differentiators vs EHR Functionality:

PatientBond Payment Reminders are personalized with psychographic insights to motivate patients to pay their bills. The system is automated to drive efficiencies and save staff time dedicated to patient payment follow-up

Differentiators vs Competitors:

PatientBond Payment Reminders are personalized with psychographic insights to motivate patients to pay their bills. The results in increased collections, even among bills 120+ past due, are unmatched.

Keywords

EOB,PDF,lockbox,paper,paperless,conversion,835,ERA

rcm,payment reminders,patient payments,revenue cycle management,collections,billing

Images

No images provided

Videos

1 of 1

MediStreams Overview.mp4

1 of 1

Customer Testimonial: Total Access Urgent Care (Part 1)

Downloads

MediStreams - EOB Conversion Brochure.pdf

PATIENT_PAYMENTS_CASE_STUDY_PDF_BB.pdf

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Company Details

By MediStreams

By PatientBond, Inc.

Founded in 2011

Visit Website

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