1. Clinical Use case: Empowering Orthopedic Specialists 

Justin, an orthopedic hand surgeon, outlined key challenges during our interview:

1. Technology That Works for Me: "I need technology that works for me, not the other way around. With 50 patients a day, I need a holistic, clear, consolidated summary for each one to include medical history, lab, imaging results, and procedures prior to the visit. This allows me to focus on my patients during our limited time together instead of wasting energy navigating rigid systems, hunting for information." ​
2. Access to Critical Information: "When I’m researching treatment options with patients, I need to quickly access personalized information about procedure costs, coverage, and alternatives. Right now, fragmented systems slow me down, forcing me to piece together data to prepare for patient visits. It’s both frustrating and inefficient." 
3. Time-Consuming Administrative Tasks: "After seeing 50 patients in a day, I spend several hours at home searching for the correct billing code or working through authorizations, often late into the night. I’m often wasting at least 20% of my time on unnecessary tasks like these."

How do we help Justin?

1. A companion designed to make his life easy: PromptWrx integrates seamlessly within the EMR, allowing Justin to prepare for the next day using natural language in his primary system while pulling and synthesizing data from internal and external sources. As a result, he can review all relevant data through a single, simple interface that adapts to his workflow. 
2. More time to do what he loves: With patient-specific insights at his fingertips and an intelligent companion, Justin can reduce the time he spends each night preparing for the next day, freeing up hours, reducing burnout.
3. Task Automation: Tasks like generating pre-filled consent forms, responding to routine messages, dealing with insurance issues and sending reminders are handled automatically, enabling Justin to spend more time focusing on the things that matter.

The Results for Justin’s Practice:

• 30%+ Time Reduction in Pajama Time: Freeing up hours spent on administrative tasks and preparation, reducing burnout. 
• 20% Reduction inInsurance Issues: A companion with access to the latest information and a deep insurance knowledge base leads to better results with less effort.
• Improved Patient Satisfaction: Better preparation and more rest leads to better visits and higher patient satisfaction.

2. Administrative Use Case: Empowering Administrative Teams

Maria, a key member of the revenue cycle team, shared her challenges with us:

1. Making Technology Work for Me: “I need technology that works for me, not against me. With thousands of patients, I struggle to quickly pull up benefits information, see balances, or create personalized payment plans. I'm wasting valuable time trying to navigate fragmented systems.” ​
2. Insurance benefits and claims: “Fragmented systems make it impossible to quickly answer benefits questions for patients and clinicians. For example, helping patients navigate financial responsibility is no easy task. I also need better tools to prioritize and automate claims for appeal to keep our reimbursements high and denials low.”
3. Getting Actionable Insights: “Reporting feels like a constant uphill battle with data spread across multiple systems. I spend too much time looking for retrospective data, when what I really need are insights that drive proactive decisions.”

How do we help Maria?

1. Technology That Works for Her: With a conversational interface integrated seamlessly into existing systems, Maria can simply ask, "Show me rejected claims for appeal" or "Pull up this patient’s financial summary." - PromptWrx delivers the information instantly in one easy-to-use platform - no more navigating fragmented systems. PromptWrx AI learns and adapts to the user’s behavior and not the other way around, including frequently used prompts.
2. Practice Insights: PromptWrx connects real-time data from revenue cycle systems, scheduling platforms, EMRs, and external sources like EDI gateways. Maria has instant, easy access to patient benefits, balances, claims, and costs, enabling her to create personalized payment plans and answer financial questions effortlessly.
3. Task Automation: Tasks like billing, coding, and generating pre-filled forms are handled automatically. PromptWrx even sends reminders and notifications to patients, clinicians, and staff, freeing Maria from repetitive manual work. 

What does this mean for Maria ?

• >20% time savings: Maria can reallocate hours spent on administrative tasks to higher-value practice support.
• Driving Growth and Profitability: With rapid access to insights, Maria can help reduce claim denials, prioritize appeals, and contribute to the financial health of the practice.

PromptWrx AI is designed to provide value to all medical doctors thathave to interact with technology while providing care for their patients.

Physicians, Clinicians, Medical doctors

Playback Health Pro is funcational in several use cases that benefit from enhanced communications, automation, and AI scribing.

• Clinical Documentation: By converting patient conversations, film reviews, and audio dictations into EMR-ready medical notes and after-visit summaries, Playback Health aids clinicians in reducing the administrative burden of note-taking.
• Patient Engagement: The platform enhances the way patients receive and understand their care instructions by providing multimedia playback options (video, audio, and screen recordings). This ensures that patients can review their care instructions in a format that is easiest for them to comprehend, enhancing compliance and satisfaction.
• Language Translation: Playback is able to record and transcrible in 15 different languages and simultaneously offer patient summeries in the patients language, while satisfying clinical documentation requirements in English.
• Ambient Clinical Intelligence: Through its ambient listening and AI scribe functionality, Playback Health can passively capture and document clinical conversations during patient visits, which helps in creating accurate medical records without interrupting the patient-provider interaction.
• Telehealth: During virtual visits, Playback can be used to record sessions and provide transcripts, making it easier for both patients and providers to revisit the discussed care instructions or medical advice.
• Quality Assurance and Training: The ability to review recorded interactions can help healthcare facilities monitor and improve the quality of care delivered. It also serves as a valuable tool for training medical staff by demonstrating effective communication practices, and reduce medical malpractice liability.

These use cases highlight Playback Health's utility in streamlining communication, enhancing patient engagement, and reducing the administrative load on healthcare providers.

Playback effectively serves any clinical situation that requires patient education and engagement. Pediatrics benefits with Playback Health because medical information and care instructiions are memorialized and shared with all family members simultaneously, whereever they are and whenever its needed most---automaticately transcribed and translated to ensure healthcare literacy.

Playback Health Pro helps in recording instructions and care plans that parents or guardians can share and review multiple times, ensuring that children's care continues effectively at home.

Playback Health Pro can be highly effective across a range of healthcare users, enhancing communication and documentation efficiencies in various medical settings:

• Primary Care: In primary care settings, Playback Health Pro helps in capturing comprehensive clinical discussions during patient visits, aiding in accurate record-keeping and improving follow-up care through better patient understanding and compliance.
• Specialty Care: For specialties like cardiology, orthopedics, dermatology, and others, the platform can document detailed and often technical conversations, which are crucial for precise treatment plans and patient education about specific conditions.
• Surgery and Pre-Operative Care: It can be used to record pre- and post-operative instructions and consents, providing patients with clear and repeatable access to crucial surgical care information and reducing anxiety and misunderstanding.
• Pediatrics: In pediatrics, Playback Health Pro helps in recording instructions and care plans that parents or guardians can review multiple times, ensuring that children's care continues effectively at home.
• Behavioral Health: For mental health and counseling services, the platform allows for the discreet and secure documentation of sensitive sessions, which can be reviewed by practitioners to monitor progress over time.
• Chronic Disease Management: Playback Health Pro is particularly useful in managing chronic diseases, where ongoing education, adherence to treatment protocols, and regular updates are crucial for patient management
• Geriatrics: For elderly patients who may have difficulty remembering complex medical instructions, the platform can offer caregivers and family members the ability to revisit discussions to ensure proper care.
• Emergency Medicine: Although challenging due to the nature of care, it can help in documenting the acute management and stabilization of patients, which can be critical for legal and compliance reasons.
• Telemedicine: As virtual care becomes more prevalent, Playback Health Pro facilitates the recording and sharing of telehealth sessions, making virtual visits as valuable as in-person consultations.
• Multilingual Care Settings: In diverse linguistic environments, the platform can aid in overcoming language barriers by providing recorded content that can be easily translated or shared with interpreters.

These above areas of care benefit significantly from Playback Health Pro’s ability to capture and replay detailed medical interactions, which can improve understanding, compliance, and outcomes across the healthcare spectrum.