1. Streamlined Patient Discharge Coordination
Challenge: Coordinating patient discharges often requires multiple systems, phone calls, and manual data entry.
Solution: With VectorCare’s SMART on FHIR App, case managers can schedule any level of transport directly inside Epic—from wheelchair and gurney vans to BLS, ALS, and CCT ground ambulance, and even air ambulance or Uber/Lyft rides.
Requests are created and managed directly within the patient’s chart.
Vendors receive requests instantly via secure broadcast.
Real-time status updates flow back automatically to Epic.
Outcome: The entire discharge process drops from 31 minutes to under one minute, reducing administrative load and helping patients leave sooner.
2. Bed Turnover & Capacity Management
Challenge: Delays in patient transport can create bed shortages and bottlenecks in emergency and inpatient units.
Solution: VectorCare provides real-time visibility into all pending discharges and transport ETAs, helping care teams and operations staff coordinate efficiently.
AI predicts transport demand and identifies upcoming bottlenecks.
Dashboards show live pickup times and patient movement.
Bed management teams can plan turnover with confidence.
Outcome: Improved throughput and bed utilization, reducing average length of stay and freeing capacity for new admissions.
3. Multi-Service Discharge Planning
Challenge: Coordinating multiple post-acute services—transport, home health, oxygen, or equipment—usually means juggling several systems.
Solution: VectorCare unifies these workflows inside Epic:
Case managers can bundle multiple services (transport + DME + home health) in a single discharge request.
Vendors receive task-specific requests; all updates sync back to Epic.
Outcome: A complete, coordinated discharge experience that’s faster, transparent, and fully documented.
4. Real-Time Messaging & Coordination
Challenge: Phone calls and fragmented communication lead to missed handoffs and delays.
Solution: VectorCare enables secure, in-app messaging between case managers, transport providers, and care teams—all within Epic.
Providers can confirm, update, or reassign trips instantly.
Time-stamped communication is logged automatically.
Outcome: Seamless collaboration between staff and vendors, ensuring every discharge stays on track.
5. Vendor Network Management & Compliance
Challenge: Managing large vendor networks with varied credentials and SLAs is complex.
Solution: VectorCare’s integrated Trust module ensures every transportation provider is credentialed and meets defined SLAs by service level:
Wheelchair, Gurney, BLS, ALS, CCT, Air Ambulance, and Rideshare (Uber/Lyft)
Configurable by facility, department, or patient type.
Performance and compliance tracked automatically.
Outcome: Consistent quality, accountability, and the right transport at the right time—for every patient.
6. Real-Time Analytics & Insights
Challenge: Hospitals need transparency into logistics performance and discharge delays.
Solution: VectorCare’s integration with AWS QuickSight provides actionable analytics:
Monitor discharge times, vendor response rates, and SLA compliance.
Identify bottlenecks by service level (e.g., gurney vs. wheelchair transport).
Use predictive analytics to anticipate future delays.
Outcome: Data-driven decisions that continuously optimize patient flow and resource allocation.
7. Integrated Billing & Documentation
Challenge: Manual reconciliation between EHR and vendor billing systems slows revenue cycles.
Solution: Every completed trip automatically records proof-of-service, timestamps, and documentation back into Epic.
Streamlined billing data for hospital finance teams.
Fewer errors, faster payments.
Outcome: Lower administrative burden and quicker reimbursement.
8. Patient Communication & Experience
Challenge: Patients and caregivers often feel in the dark about their discharge status or ride timing.
Solution: VectorCare enables SMS and in-app notifications directly from the Epic workflow.
Patients receive real-time alerts for scheduled pickup, ETA, and arrival.
Two-way messaging allows cancellations or updates.
Outcome: Greater transparency and satisfaction for patients and families, with fewer no-shows or missed pickups.
9. Systemwide Standardization
Challenge: Multi-hospital systems struggle to enforce consistency across locations.
Solution: VectorCare standardizes discharge and transport workflows across all facilities, while allowing local customization by department or geography.
Unified templates and reporting across the enterprise.
Shared vendor networks with localized service-level rules.
Outcome: Enterprise-wide consistency with flexibility at the local level.
10. Predictive Planning with AI
Challenge: Delays often surface too late to prevent.
Solution: VectorCare’s AI Agents analyze real-time logistics data to predict bottlenecks and automatically route trips to available providers with the best ETAs.
Suggests optimal service level and provider based on patient need and availability.
Learns from historical discharge trends to improve over time.
Outcome: Smarter, proactive discharge planning that delivers the right transport, at the right time, every time.
