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Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Claims processing is a core part of healthcare revenue cycle operations but often slows down due to manual work, inconsistent validation, and changing payer requirements. These gaps lead to denials, rework, and delayed payments.

Droidal Claims Processing AI Agent brings structure and consistency to the entire claims lifecycle. It pulls data from EHR systems, validates claims against payer rules, and prepares submission-ready claims with minimal manual effort. Required fields, codes, and documentation are checked before submission to help prevent rejections.

After submission, the system tracks claim status in real time and flags delays or errors. It supports correction, resubmission, and follow-up workflows, helping teams stay on top of claims and maintain steady reimbursement flow.

About Droidal LLC:

Droidal gives healthcare organizations a powerful advantage by offering more than 20+ AI agents that support the entire RCM process from start to finish. These agents handle insurance checks, claims, denials, Prior authorizations, and patient intake, helping teams reduce manual work and maintain smooth daily operations. With accurate data processing, cleaner claims, and faster follow-ups, organizations experience quicker reimbursements and stronger financial stability. Droidal works seamlessly with existing EHR systems, improves compliance, reduces denial risks, and ensures consistent performance even during staffing shortages. This allows healthcare organizations to achieve reliable revenue cycle results while focusing more on patient care.

Product Description:

Our pre built and custom revenue cycle management bots run the gamut from Pre-Visit to Accounts Receivable and all that's in between. We've automated processes in Epic, eCW, Cerner and so many more! We offer full automation lifecycle services and support. Check out our Revenue Cycle products: https://www.campteksoftware.com/healthcare-revenue-cycle-management/

About CampTek Software:

CampTek Software is a Full-Life-Cycle Intelligent Automation/AI SaaS Provider with proven results implementing and supporting automation solutions through our successful methodology. Our unique hosted model offers many powerful advantages including a shorter time to market, 24/7 support and overall lower cost of entry. Our approach is simple, scalable and repeatable.

CampTek will be with you on every step of your RPA & AI Journey!

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:
  • Process medical claims from creation to submission with less manual effort.
  • Reduce denials by validating data and payer requirements upfront.
  • Keep EHR and billing systems updated with claim status.
  • Identify delayed or rejected claims and act quickly.
  • Handle denials with correction and resubmission workflows.
  • Track claim progress across payers in real time.
  • Reduce manual follow-ups with automated tracking.
  • Maintain consistent claim quality across teams.
  • Manage high claim volumes without delays.
  • Maintain visibility across the full claims lifecycle.
Pediatric use cases:

Supports processing of pediatric claims, including Medicaid and CHIP submissions, based on payer requirements and claim formats.

Users:
  • Front desk staff
  • Patient access teams
  • Insurance verification specialists
  • Billing and claims teams
  • Pre-authorization teams
  • Revenue cycle management teams
  • Practice administrators
Description:

Cerner Encounter Payer Validation Case Study

Systems: Cerner
*We've also automated in Epic, eCW and many more! Check out or case studies and demos on our website!

Challenge:

A leading healthcare provider with over 50 hospitals needed to streamline its eligibility process utilizing Robotic Process Automation (RPA). CampTek Software, with its experience in Healthcare (RCM) and more importantly the Cerner PFS system, instituted its RPA full life cycle methodology to design the automation successfully within weeks with great success.

Full-time employees had to manually enter an encounter number, name and several other demographic information for over 670 patients daily. The workflow had many steps and variables that added to the overall complexity. The process it manages 4 payers: Aetna, Blue Cross, Humana, United Healthcare and includes business rules and exceptions for each.

Solution:

By utilizing Robotic Process Automation (RPA), CampTek Software was able to automate the entire process. The timeline from analysis, development, client acceptance and then into live production was a roughly four weeks from start to finish. The 13,000+ claim checks per month runs daily and has shown to dramatically reduce A/R days with very high success. FTE hours saved is averaging 542/month. The Bot types data into 30 fields and loops through images and handles unexpected errors in Citrix. With the success of this first RPA Bot in only one of its Central Business Organizations, the customer now plans to roll it out to an additional 21 CBO’s.

Facts about this Bot:

  • Number of payers: 4 (Aetna, Blue Cross, Humana, United Healthcare)
  • Exception handling: The bot handles 10 business rule exceptions, 4 manually thrown system exceptions and any other random system exceptions
  • Transactions per month:  11000-14000
  • Saves over 1000+ hours a month in manual hours
Pediatric use cases:

None provided

Users:

Healthcare, RCM, Insurance

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources, Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident, Healthland, MEDHOST, MedWorx, QuadraMed, Self-developed, Would prefer not to disclose, Point Click Care

Hardware Compatibility:

None provided

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Pre-submission claim validation: Checks claims for missing data, incorrect codes, and payer rule mismatches before submission to reduce rejections.

Payer-specific claim rules: Applies payer requirements to ensure each claim is accurate and submission-ready.

Denial handling workflows: Identifies claims likely to be rejected and supports correction and resubmission.

Real-time claim tracking: Monitors claim status across payers and highlights delays or pending actions.

Automated claim submission: Prepares and submits clean claims with minimal manual effort.

Accurate EHR updates: Writes claim status and updates back into EHR and billing systems for visibility.

Differentiators vs Competitors:

Seamless Integration: Works with existing EHR, billing, and RCM systems without major changes.

HIPAA-Compliant and Secure: Ensures encrypted data handling with healthcare-grade security standards.

Faster Implementation: Ready-to-deploy workflows enable quick setup and faster impact.

Scalable Processing: Handles high claim volumes across multiple payers and specialties.

End-to-End Visibility: Provides real-time visibility into claim status, delays, and actions.

Continuous Optimization: Improves claim accuracy and processing workflows over time.

Differentiators vs EHR Functionality:

We offer Intelligent Automation as a Managed Service and have successfully built automations for every major EHR. 

Differentiators vs Competitors:

We not only focus on development but also full support of bots once they are in production. Each bot has its own custom dashboard view so that our customers are continuously informed of its daily trransaction metrics and KPIs.

Keywords

Images

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Videos

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How to Leverage Automation to Take Control of Your EMR Data

Downloads

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Where to Automation in Revenue Cycle

Alternatives

Company Details

Founded in 2018

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