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Virtual Care Suite

Virtual Care Suite

Virtual Care Suite



Virtual Care Suite Feature Highlights

Maximize Capacity

Increase clinical efficiency by 2-10x using care experiences powered by clinical intelligence.

Increase Revenue

Shifting one visit block per day to async generates an additional $87.5k per year, per clinician.

Select which hospital or health system you work at and see a personalized compatibility level.
contact person
Corey vanSpronsen
VP, Sales

Avia Summary

Virtual Care Suite is a solution provided by Fabric which was founded in 2009. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, Virtual Visits (Synchronous + Asynchronous), and On-demand Behavioral Health.
It has 30 verified clients.
Virtual Care Suite integrates with major EMRs such as Epic, Cerner, and Meditech.
Some other resource(s) that may be helpful in learning about Virtual Care Suite include: Q&A with Ethan Otterlei of Zipnosis: Unlocking the potential of asynchronous care and Top Virtual Visit Companies Report | 2023

Fabric’s Virtual Care Suite is a telemedicine platform that empowers providers and prioritizes patients. Our white-label virtual care solution increases access for patients and reduces 99% of provider work time. By leveraging asynchronous medical protocols, Fabric enables providers to deliver care in under two minutes, creating a better experience for both patients and providers. The Virtual Care Suite also enables providers to seamlessly transition into synchronous modes of care, including chat, video, and phone, while triaging and routing patients to in-person care when necessary.

Why Asynchronous Virtual Care?

In-person care and synchronous video-based telemedicine are valuable, but these modalities have efficiency limitations and health equity challenges. A concerted strategy shift that leverages asynchronous telemedicine is key. We’ve done the research and proven that asynchronous telemedicine can solve the biggest challenges facing healthcare:

  • Staffing shortages
  • Provider burnout
  • Delayed and avoided care
  • Consumerism
  • Health equity
  • Access to care
  • Patient leakage

90% Adherence to Clinical Guidelines: Fabric leverages patient responses and clinical guidelines to provide efficient, accurate clinical decision support. We have a Clinical Quality Advisory Council made up of 15 healthcare leaders to establish clinical quality best practices for virtual care.

89-Second Provider Work Time: On average, our adaptive patient interviews gather the information a provider needs to make a diagnosis and treatment recommendation in just 89 seconds, compared with 18 minutes for an in-person visit. This gives providers more time to focus their time on patients with more complex needs, while still offering high-quality care for common conditions.

Patients Love the Experience: Patients receive the dual benefits of convenience and efficiency. They can access the system via any web-enabled device and complete their online adaptive interview in a fraction of the time taken by an in-person visit. On average, patients using asynchronous care wait 6:29 minutes for a diagnosis, spend $25 per visit, and rate us at 64 for NPS. 

Drive Patient Acquisition and Revenue: 40% of Fabric’s virtual visits are net new patients for our customers. Those patients are 276% more likely to convert to a health system patient, and the average first-year revenue for each new patient is $2,900. With the lifetime value of a patient expected to exceed a million dollars, a solid digital strategy is a significant competitive advantage – meanwhile, a lack of one poses a threat to organizations.

In-Depth Reporting and Analytics: Our clients capture significant structured data through the online adaptive interview. Using our HIPAA-compliant Fabric Analytics reporting tool, health systems can follow trends related to conditions treated, visit timing, guideline adherence, and triaged patients.

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Product capabilities

Access & Scheduling

The Fabric Virtual Care Suite is EHR agnostic and supports four virtual care modalities, including asynchronous intelligent adaptive interviews, chat, phone, and video visits. Fabric also offers integrated Spanish translation.

What is access & scheduling?
Ability to provide multilingual and omni-channel options. No app download or authentication required for patients/members. Navigation and scheduling through existing channels, with provider launch from the EHR. Allow for patient link distribution to family members. Proxy support is provided.
EHR integration

Acute care EMR, Ambulatory EMR, Patient portal, Website / public online sources, Other
Recommended, but not required
Epic, Cerner, Meditech, Allscripts, NextGen, athena, eClinicalWorks
Desktop, Mobile / Tablet (web optimized)
Use cases and differentiators

Fabric has devoted more than 15 years towards building the industry-leading enterprise virtual care platform. While most health systems begin their virtual care strategy with urgent care, Fabric has expanded its clinical use cases to meet primary care, behavioral health, occupational medicine, post-operative and other virtual care needs.

Fabric offers over 50 protocols for pediatric care, and Fabric's Clinical Quality Advisory Council has a specific subcommittee for reviewing, maintaining, and improving our pediatric protocol suite. 

The platform was designed with the patient and provider user and their experience in mind focused on ease of use, value, utility, safety, and reliability. Early usability research was applied to optimize the use experience which has led to the high patient NPS of 64.

Fabric's Virtual Care Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automates workflows for clinical and administrative staff. Using automated clinical symptom gathering, Loom generates clinical SOAP notes, treatment plans, visit summaries and more. When applied across 2,000+ unique diagnoses, Loom automates 99% of administrative burden for staff and makes clinicians 2-10x faster at providing care. Additionally, Loom offers clinical decision support to providers to uphold the highest levels of care quality. 

Additionally, Fabric's team of expert clinicians builds and maintains our clinical expert system and content in coordination with our Clinical Quality Advisory Council, a team of 14 practicing clinical executives from around the country. Council members perform reviews of Fabric's evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

We are asynchronous care experts.

Fabric offers an industry-leading enterprise virtual care solution with four modes of care. Our asynchronous, phone, video, and chat options offer seamless integration between modes within the context of a visit meaning that as communication needs change, your patients and providers never lose connection.

With over 15 years of proven experience in asynchronous care, we are the market leader for online adaptive interviews. While newer entrants offer asynchronous modes of care, our experience and constant improvement to our clinical guidelines offer a higher standard of care at over 90% adherence.

We’ve also instituted a Clinical Quality Advisory Council, a collection of 14 healthcare leaders committed to providing clinical and strategic guidance to the virtual care industry. Council members perform reviews of Fabric's evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

We're expanding health equity.
We are on a mission to address healthcare’s biggest challenges. One of those is expanding access for rural, low-income, and non-English-speaking populations. Virtual care is the path to expanding access, but serving these groups requires modalities that work within market limitations. For example, we know that rural populations often struggle with access in terms of physical distance from care facilities as well as limited bandwidth and cell signal. The internet divide significantly affects rural and low-income populations, making them more likely to have metered internet plans or limited broadband access.

Our async-first technology excels in these circumstances because it requires lower bandwidth and can help address patient concerns before connecting them with a provider via another modality. This allows patients to avoid an unnecessarily expensive and time-consuming drive to a clinic or a data-consuming video visit.

Language is another significant barrier to health equity. Many health systems lack the staff to support non-English-speaking patients, causing visits to run longer and increasing the risk of delayed and avoided care. We are excited to announce that the Fabric asynchronous platform is now available in Spanish to support the largest non-English-speaking population in the U.S. Our dynamic content management system:

  • Translates all patient-facing text into Spanish
  • Translates patient inputs back into English for providers
  • Presents care plans and patient education to the patient in Spanish
Company information

Founded in 2009

24.8M total equity funding



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Reviewer’s Org EMR compatibility

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  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

February 1, 2024


February 1, 2024

Increased time with family

“I was having major mom guilt. [Fabric] definitely increased time with family. I don’t feel that I have to be behind a computer 24/7. I can put it down. I can go spend time and I know that I’m not going to get so backed up that I feel like I’m drowning.”

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Blair Lober, CRNP

Owner, End user working with Virtual Care Suite at Omnia Telehealth
Review Source

November 28, 2023


November 28, 2023

Help[s] our customers find the best point of care

We were trying to figure out how we solve the challenge of helping people navigate healthcare.

Zipnosis was able to help us understand different ways we could help our customers find the best point of care for the severity of their illness, and to help guide them either to continuing to a virtual visit in the Zipnosis platform, or transitioning to a different care option at Allina Health.

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Chris DuFresne

Director, Digital Experience, Executive sponsor working with Virtual Care Suite at Allina Health
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