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Syllable Patient Assistant for Hospitals

Syllable Patient Assistant for Hospitals

Syllable Patient Assistant for Hospitals

Syllable Patient Assistant for Hospitals
Syllable Patient Assistant for Hospitals

Overview


Select which hospital or health system you work at and see a personalized compatibility level.

Avia Summary

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Syllable Patient Assistant for Hospitals is a solution provided by Syllable Corp which was founded in 2016. It belongs to multiple categories of digital health solutions including Risk Identification & Stratification, Coding & Documentation, Conversational & Visual Interactive Voice Response (IVR), and Conversational AI.
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It has 6 verified clients.
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Syllable Patient Assistant for Hospitals integrates with major EMRs such as Epic, Meditech, and Allscripts.
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Some other resource(s) that may be helpful in learning about Syllable Patient Assistant for Hospitals include: The Transformative Potential of Conversational AI and Navigating the New Frontier: Protecting Patient Data in Conversational AI and Beyond
DESCRIPTION

The experience for patients on the phone is far from optimal. Patients experience: 

  1. Long hold times
  2. 3-4 transfers to get to the correct destination
  3. Broken extensions
  4. Full or malfunctioning voice mailboxes
  5. Lack of resolution of their needs.

On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.

The Patient Assistant for Hospitals allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator. The Patient Assistant allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With the Patient Assistant: 

  1. Call abandonment is markedly reduced
  2. Hold times shrink considerably
  3. Callers are transferred on average one time during a call rather than 3-4 times
  4. First call resolution rises considerably
  5. Daily call volume handled by humans operators is reduced 50%
  6. Patients have a much more consistent brand experience
  7. And with EHR integration, automated transactions like scheduling functions, prescription refill, bill pay, and medical records requests become possible.

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EHR integration

Acute care EMR, Ambulatory EMR, ADT
Recommended, but not required
Epic, Meditech, Allscripts
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)
Use cases and differentiators

Patient Assistant greets calls within seconds and guides patients through an intuitive, conversational workflow to the next step in their healthcare journey.

Syllable leverages artificial intelligence, natural language understanding (NLU), and digital tools to streamline and automate everyday tasks, including: 

  • Connecting with a healthcare provider
  • Scheduling an appointment or referral
  • Refilling a prescription
  • Navigating an online health portal

Perfecting access to care while lowering costs.

  • Eliminate wait and hold times, and reduce abandoned calls
  • Enable overflow calls during high volume periods, nights and weekends
  • Reduce volume for redundant call center functions
  • Activate patient self-service for many high volume call types
  • Respond to outbound text message campaigns
  • Improve the routing performance of your call center with our artificially intelligent transfer capability

Same as adult application

External as well as internal callers

We are the front door to a health system. As a contact center automation provider we integrate with the EHR we do not compete with it.

  1. We meet patients where they are, on the phone.
  2. 100% healthcare focused
  3. We answer over 1M calls a month for our current partners
  4. Real ROI for our partners
  5. Successful integrations with EPIC, Alscripts, Meditech
  6. Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.
Company information

Founded in 2016

82.0M total equity funding

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5.0

1 review


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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

August 4, 2023

verified

August 4, 2023

Improved conversion, increased capacity, lowered cost

"Houston Methodist launched its solution at the start of Phase 1B of vaccine distribution. They experienced the following call volume, success metrics, and state rankings in the first month of the program (January 1st-February 1st, 2021):

  • Over 9,000 calls per weekday and 4,600 calls per weekend on average (Over 200,000 since launch)
  • 14,583 calls on a single day
  • 91% automation rate across all patient intents
  • Houston Methodist delivered over 4,000 vaccines per day across their health system"

Source: https://www.houstonmethodist.org/center-for-innovation/innovation_our_work_new/case-studies/case_study_syllable/

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A verified Executive sponsor working with Syllable Patient Assistant for Hospitals from a large-sized, AMC, ACO hospital.


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