The experience for patients on the phone is far from optimal. Patients experience: 

1. Long hold times
2. 3-4 transfers to get to the correct destination
3. Broken extensions
4. Full or malfunctioning voice mailboxes
5. Lack of resolution of their needs.

On average, one third of incoming phone callers abandon the call before they get help and 60% of incoming phone calls to your hospital are unresolved. This requires multiple phone calls from patients to get their needs met and to transact business, which exacerbates your phone call volume problems.

ActiumHealth Interact allows you to solve your patient experience problems on the phone easily and at a fraction of the cost of a human operator and allows callers to use natural language to navigate your telephony system and intelligently routes them to the correct destination more often than a human. With ActiumHealth Interact:  

1. Call abandonment is markedly reduced
2. Hold times shrink considerably
3. Callers are transferred on average one time during a call rather than 3-4 times
4. First call resolution rises considerably
5. Daily call volume handled by humans operators is reduced 50%
6. Patients have a much more consistent brand experience
7. And with EHR integration, automated transactions like scheduling functions, prescription refill, bill pay, and medical records requests become possible.

ActiumHealth, a division of Syllable, is scaling human connection for healthcare call centers. With its leading enterprise-scale GenAI voice agents and unified platform, ActiumHealth automates inbound and outbound patient calls and deep conversation analytics. ActiumHealth has automated over 50 million patient calls and 100 million outreach messages for leading healthcare organizations resulting in increased capacity, improved patient experience, and streamlined workflows. Interact with our GenAI voice agents at actiumhealth.com.

Brim Analytics is driving to the next cure, faster with a democratized AI-guided chart abstraction system. Chart abstraction is the process of converting unstructured clinical notes into structured data, an essential task across healthcare, including clinical trial matching, academic research, registries for cancer and heart disease, and many more. Brim is an AI-guided tool for chart abstraction that prioritizes privacy and security, creates traceability of data, and is dramatically faster than human curators alone.

Faster, smarter chart abstraction to streamline clinical workflows, pre-screen clinical trials, accelerate retrospective research, and more.

We are the front door to a health system. As a contact center automation provider we integrate with the EHR we do not compete with it.

1. We meet patients where they are, on the phone.
2. 100% healthcare focused
3. We answer over 1M calls a month for our current partners
4. Real ROI for our partners
5. Successful integrations with EPIC, Alscripts, Meditech
6. Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.

Brim enables fast and flexible abstraction of structured data from unstructured notes.

• Fast Abstraction. AI-guided generation saves 80% of the time relative to manual abstraction with comparable accuracy.
• Scalable. Abstract data at scale, rather than note-by-note.
• Flexible. Easily iterate on the fields you derive as you learn or your process evolves.
• EHR-agnostic. Import and export via a standard format.

• Privacy and Security first. Brim is fully secure, and we do not train on your data. You can implement in your institution's cloud environment, or in a single-tenant deployment. Leverage your institution's LLM endpoint. Brim supports Open AI, Azure Open AI, Bedrock, and other LLMs to get the newest foundational models without adding another vendor.
• Built for researchers and abstractors. Purpose-built interface for abstraction helps humans move faster and improves the accuracy of abstracted data.
• Domain flexibility. Brim has been used for projects in cancer research, clinical trials, orthopedic injuries, and many more. Brim optimizes variables for your project based on your feedback, improving abstraction in real time.