Notable

Registration and Intake Notable’s Registration and Intake solution makes registration self-service for patients. Our AI-powered technology automates all the work for staff so they have the time to engage with patients as humans, not numbers. By automating patient registration, providers improve patient and staff engagement, decrease no-shows, increase collections, and reduce registration-related denials – without increasing headcount.

• Comprehensive administrative intake: Enable patients to digitally complete the fields your staff need for check-in and registration.
• Comprehensive clinical intake: Enable patients to digitally complete the fields your MAs and nurses fill out during rooming and automatically write back into the relevant discrete fields in the EHR.
• Appointment reminders: Send patients automated SMS, voice, or email reminders to reduce no-show rates
• Confirm/cancel: Enable patients to digitally confirm or cancel appointments without manual staff intervention
• Broadcast messaging: Send messages to one or many patients for general communication purposes or in the event of unanticipated clinic disruptions
• Web application and form white-labeling: Brand and design the patient facing application based on their unique brand guidelines.
• Co-pay and balance collection: Enables patients to pay co-pays and patient balances during the registration process.
• OCR-powered insurance and plan information capture: Enable patients to upload or take photos of their insurance card(s), after which optical character recognition (OCR) technology extracts key data from the card (member and group #s, coverage dates, PO Boxes) and exports the data into the structured fields in the EHR.
• ML-powered plan selection, and verification: Determine the correct specific IDs for the payer and plan associated with a patient's coverage and automates the import of this data into the EHR.
• Accessibility support: Adheres to standards for contrast and screen readers to maximize usability for all patients.

Notable’s Scheduling solution guides patients to schedule the right care with the right provider at the right time across their health journey. Instead of relying on patients to initiate scheduling, Notable’s digital assistants proactively identify and prompt patients to schedule overdue or recommended care. Notable also gives providers full confidence in opening their schedules by using intelligent automation to comprehensively capture individual preferences and to accurately match patients to the right care.

• Intuitive routing: Precisely capture provider preferences and practice patterns to ensure patients schedule the right visit with the right provider at the right time based on their care needs (symptoms, specialty, or provider).
• Generative AI Interface: Empower patients to schedule appointments and find providers using a conversational interface on a website, portal, or other patient facing engagement tool.
• Proactive outreach: Nudges patients to receive needed care throughout their healthcare experience, such as prompting patients to schedule when referral and prior authorization requirements are satisfied.

Notable’s Authorizations solution enables revenue cycle leaders to automate a significant portion of the work associated with prior authorizations. Notable’s digital assistants determine when (and if) prior authorizations are required, submit instant approvals, and status all authorizations within payer portals. Automating these parts of the process allows staff to focus on complex accounts and exceptions.

• Authorization workqueue clean up: Filters out accounts that do not require prior authorizations.
• Authorization statusing: Determines status of every authorization via payer portal without human intervention.
• Authorization submission: Submits authorizations that do not require clinical information. 
• Authorization patient communication: Alerts patients of authorization approval and prompts them to schedule care.
• Performance analytics: Generates insights to diagnose failure points and drive internal process improvement.
• Notice of admissions submission: Submits notice of admission with complete patient information.

Notable’s Assistant serves as an AI-powered interface for provider organizations within their website, portal, or mobile application. Using plain language prompts, patients can quickly complete a number of tasks, including schedule appointments, pay bills, request prescription refills, and find any information available on the website.

• LLM-enabled conversational interface: Provide patients a self-serve conversational AI tool through the website, portal, or mobile application to find providers, schedule care, pay bills, and more.
• Provider recommendations: Surface recommendations for providers based on location, needs, languages spoken, and more.
• Schedule/ rescheduling / cancel: Enable patients to schedule and manage appointments.  
• Bill pay: Enable patients to access current statements, view outstanding balances, and pay bills.
• Prescription refill: Enable patients to view current medications and request prescription refills.
• Robust analytics dashboard: Monitor analytics on how patients are interacting with Assistant to understand and identify patient and business trends.

All existing Notable solutions can be and have been configured for pediatric populations. 

Notable completely automates the manual tasks that humans would otherwise do; therefore, there are no active users of Notable. However, Notable grants specific users access to Flow Studio, the Notable configuration platform, to build out their own workflow automations, monitor performance, view analytics dashboards, and more. Users of this feature include front desk staff, IT analysts, and operations leaders.