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Best Personalized Care Products

Best Personalized Care Products

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As patients assume more out-of-pocket costs in healthcare, they’re approaching their health with a consumer mindset. To reach them effectively, providers must deliver a positive patient experience—both to increase revenue and boost brand loyalty.

To do so, healthcare providers are increasingly using digital technologies to deliver more personalized patient experiences—from patient-provider messaging to online tools that deliver custom content and recommendations based on patient preferences and conditions. Analytics, marketing automation, and personalization technologies are also being used to capture device, location, and browsing preferences. These tools help providers target their communications to a patient’s specific condition and preferences, such as recommending personalized online educational content, online forums and healthy recipes.

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Personalized Care: Products


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GYANT Front Door is an AI-powered virtual assistant that integrates with websites, patient portals, or mobile apps to help patients find the care and resources they need. The assistant integrates with the EMR and is available to patients 24/7. 

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Virtual Triage efficiently tackles the first mile of care by getting patients to the right care, at the right place and time with the right type of provider.

  • Avoid unnecessary ER and urgent care utilization
  • Promote convenient and consumer-centric care access
  • Enable better care navigation, including emergency, primary, and specialty care
  • Reduce high-volume, low-value administrative burdens on care teams by streamlining care routing and appointment booking processes

Clearstep’s Virtual Triage algorithms are built on top of Schmitt Clinical Content and are unique to each patient’s symptoms, acuity, and situation. Dr. Barton Schmitt is the co-author of the telephone triage protocols used in ~95% of call centers around the country and have been validated in over 200 million telephone triage encounters. They are the gold standard for telephone triage and Clearstep is the only provider of Schmitt Clinical Content for chat-based digital self-triage. In a double-blinded study, Clearstep’s triage routing exceeded 95% accuracy when compared to the judgment of a panel of ER doctors in a live, community-hospital setting.

What value does the Virtual Triage Solution provide?

Patient Acquisition:

Use Clearstep as a lead-generator, finding consumers online with care-seeking intent, bringing them through triage, and helping them book care at your organization. We’ve shown 10x ROI with current clients via booking appointments with Clearstep for new patients to the system.

Patient Retention:

Make it easy for existing patients to always know what to do next for their care. Promoting Clearstep as part of SMS follow-ups post-visits or embedding Clearstep in existing patient portals can help achieve this value lever.

Patient Satisfaction:

Clearstep’s Net Promoter Score (NPS) is 4x healthcare’s average. We consistently see users leaving positive, promotional comments about our clients – we’re white-labeled, so users see Clearstep as an extension of their provider, and leave great feedback about Clearstep in the context of our client’s brand (like the examples on our homepage).

Call/Command Center Efficiencies:

Avoid patients calling your nurse triage line by deflecting them to Clearstep’s self-service triage.

Alternatively, Virtual Triage can be used to scale up non-clinical call center agents and enable to accurate triage and schedule patient appointments. 

Care Routing Efficiencies:

At the end of the day, Clearstep is all about delivering the right care, at the right time, in the right care setting. Your providers are better enabled to practice at the top of their license with Clearstep ensuring the right patients are reaching them. Your system also benefits from the efficiencies of appropriate navigation (i.e. avoiding unnecessary ER visits, promoting telehealth when appropriate, routing directly to a specialist when it makes sense, etc.)

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Andor Health was born over 4 years ago with a single mission; to fundamentally change the way in which care teams, patients, and families connect and collaborate. By harnessing the latest innovations in OpenAI/GPT models, our cloud-based platform unlocks data stored in source systems - such as electronic medical records - to deliver real-time actionable intelligence to care teams within ubiquitous virtual collaboration platforms like Zoom. By perfecting communication workflows, our platform accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes.  

Healthcare institutions and providers use ThinkAndor® to enable providers to configure patient and clinician interactions with ubiquitous team collaboration platforms. This eliminates the need to manage added applications. ThinkAndor® enables a frictionless virtual interaction allowing physicians and patients to communicate without being distracted by disjointed technologies during a virtual consultation. 

ThinkAndor is the only integrated virtual collaboration platform that can truly bring together all aspects of outpatient, inpatient, post-acute and at home virtual care collaboration through the 5 Pillars of Virtual Health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring & Care Management, Virtual Team Collaboration, and Virtual Community Collaboration. 

Features include:

  • Virtual visits launched from the EHR
  • Voice-to-text clinical notes
  • Real-time alerts and notifications
  • Secure collaboration channels
  • ThinkAndor® AI Bot provides relevant content and clinical context to visits and care teams
  • Device-agnostic virtual rounding, nursing, sitting and remote consults to power the virtual hospital
  • Remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
  • Access to a virtual on-demand network
  • Multi-room/patient virtual sitting for a variety of risk types
  • Virtual nursing to address staffing shortages

In 2020, Microsoft M12 took an investment position in Andor Health and works very closely to optimize virtual interactions leveraging OpenAI and GPT. Since then, Andor Health has grown to serve over 70,000 providers and over 500 hospitals leveraging the Andor Health platform across the US, Canada, and UK. Orlando Health, Medical University of South Carolina, Tampa General Hospital, Yale New Haven, and the National Institutes of Health are among some of the most notable. You may find some of our most prestigious partners here, https://andorhealth.com/partners.html. 

Most Importantly, Black Book has ranked Andor Health as the #1 Virtual Care Collaboration Solution with the Highest Client Satisfaction in 2023! Black Book Market Research used 18 key performance areas of operational excellence to rank Virtual Care Solutions vendors, and recognized Andor Health as the Highest in Client Satisfaction.  More importantly, Black Book reached out to nearly 1000 provider organizations, hospitals, and health systems to perform this independent market evaluation with Andor Health taking  #1 in 13/18 key performance indicators across all 5 pillars of virtual health & collaboration! This success is a proven indicator of Andor Health’s focus to empower clinicians and care teams with distinct, AI-powered virtual collaboration experiences. 

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KyruusOne is the underlying platform that powers each of the ProviderMatch applications. With automated data processing and user-friendly data management applications, the solution makes it easy for health systems to unify, manage, and maintain their provider data, allowing them to streamline processes, boost data quality, and drive the success of strategic patient access and provider network initiatives.
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SolutionsProvider Search Tools, Consumer Scheduling Tools
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Categories Provider Search, Customer Service, Personalized Care +4 more

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Intraprise Health offers a branded, consumer facing Digital Front Door which acts as the consumer entry point into a health system. Your unique, branded mobile app will unify and integrate healthcare services into a single location, simplifying access to your patient engagement ecosystem and providing a frictionless consumer experience.

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ProviderMatch for Consumers enables patients to find the right providers, make informed care decisions, and schedule appointments online. Powered by KyruusOne, the same provider data management platform powering the other ProviderMatch applications, it helps health systems boost patient acquisition, demand conversion, and patient retention. ProviderMatch for Consumers (PMC), our web-based search and scheduling application, is a white-labeled, out-of-the-box solution comprised of a search widget that can be embedded anywhere on a health system's website(s), search results page, and detailed provider profile pages. PMC is mobile-optimized and accessible on desktop, however, health system can also leverage the ProviderMatch API to deliver robust provider search experiences within microsites, webpage modules outside of the core "Provider Finder", global site search, and consumer-facing mobile apps.
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SolutionsProvider Search Tools, Consumer Scheduling Tools
Keywords

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Categories Provider Search, Customer Service, Personalized Care +4 more

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DocASAP provides the leading patient access and engagement platform for health systems, health plans and physician groups. Backed and promoted in the market by Aetna, Anthem, UnitedHealthcare, Optum, MultiPlan and others, DocASAP builds unique payor-provider connections with an eye towards simplified access, increased care compliance and improved population risk management. DocASAP’s online appointment scheduling solution enables patients to connect with optimal care providers to enhance access, improve outcomes and reduce costs DocASAP delivers real-time, accurate online appointment scheduling that integrates with leading practice management systems. Maximize bookings and exceed patient expectations with our award-winning, industry-leading scheduling solution. DocASAP is the industry's only solution that maintains the integrity of provider schedules by replicating their exact intake rules, work flows and protocols. Our configurable workflow questions capture and standardize appointment data such as visit reasons, which seamlessly integrates with the industry’s leading practice management systems. DocASAP enables appointment scheduling through multiple access points including health plans, search engines, social media, provider staff and health system websites. We're the only solution partnered with the top three payors in the US to help keep patients/members in network, close gaps in care and ensure care coordination. DocASAP Online Scheduling displays a provider's available appointments up to 90 days in advance and alternate care options that meet the patient’s search criteria.
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SolutionsConsumer Scheduling Tools
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Categories Customer Service, Personalized Care, Scheduling +2 more

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MyChart is a patient portal allowing patients to view test results, physician visits, orders, and medications. Patients can also use MyChart to schedule future appointments and submit medical questions. MyChart comes with accompanying mobile apps and in the future will likely enable physician-patient video chats.
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SolutionsConsumer Scheduling Tools
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Categories Customer Service, Personalized Care, Scheduling +2 more

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ProviderMatch DirectBook is an intuitive online scheduling solution that allows consumers and access center agents to book directly into underlying practice management systems from within ProviderMatch, driving patient satisfaction and demand conversion. Our EHR integrations enable a seamless user experience around provider search and scheduling. DirectBook is part of both the Epic App Orchard and the Cerner App Gallery. ProviderMatch is also part of the Salesforce AppExchange.
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SolutionsConsumer Scheduling Tools
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Categories Customer Service, Personalized Care, Scheduling +2 more

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Gozio Connect is a broad-based digital front door solution that enables seamless consumer interactions, provides an anywhere, anytime connection to patients, and improves overall patient experience and access to care. Gozio's proprietary wayfinding technology integrates with a healthcare system’s existing digital resources to create a hassle-free mobile experience that consumers have learned to expect.
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AVIA Marketplace offers a product grid that is a comprehensive resource for health care buyers in their research journey. The grid showcases products from leading vendors and ranks them based on match scores and market presence. This approach ensures that the products listed are not only relevant to the buyer's needs but also established in the market. With AVIA Marketplace's product grid, health care buyers can make informed decisions and select products that meet their specific requirements.

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