Best Personalized Care Products
As patients assume more out-of-pocket costs in healthcare, they’re approaching their health with a consumer mindset. To reach them effectively, providers must deliver a positive patient experience—both to increase revenue and boost brand loyalty.
To do so, healthcare providers are increasingly using digital technologies to deliver more personalized patient experiences—from patient-provider messaging to online tools that deliver custom content and recommendations based on patient preferences and conditions. Analytics, marketing automation, and personalization technologies are also being used to capture device, location, and browsing preferences. These tools help providers target their communications to a patient’s specific condition and preferences, such as recommending personalized online educational content, online forums and healthy recipes.
GYANT Front Door is an AI-powered virtual assistant that integrates with websites, patient portals, or mobile apps to help patients find the care and resources they need. The assistant integrates with the EMR and is available to patients 24/7.
Virtual Triage efficiently tackles the first mile of care by getting patients to the right care, at the right place and time with the right type of provider.
Clearstep’s Virtual Triage algorithms are built on top of Schmitt Clinical Content and are unique to each patient’s symptoms, acuity, and situation. Dr. Barton Schmitt is the co-author of the telephone triage protocols used in ~95% of call centers around the country and have been validated in over 200 million telephone triage encounters. They are the gold standard for telephone triage and Clearstep is the only provider of Schmitt Clinical Content for chat-based digital self-triage. In a double-blinded study, Clearstep’s triage routing exceeded 95% accuracy when compared to the judgment of a panel of ER doctors in a live, community-hospital setting.
What value does the Virtual Triage Solution provide?
Use Clearstep as a lead-generator, finding consumers online with care-seeking intent, bringing them through triage, and helping them book care at your organization. We’ve shown 10x ROI with current clients via booking appointments with Clearstep for new patients to the system.
Make it easy for existing patients to always know what to do next for their care. Promoting Clearstep as part of SMS follow-ups post-visits or embedding Clearstep in existing patient portals can help achieve this value lever.
Clearstep’s Net Promoter Score (NPS) is 4x healthcare’s average. We consistently see users leaving positive, promotional comments about our clients – we’re white-labeled, so users see Clearstep as an extension of their provider, and leave great feedback about Clearstep in the context of our client’s brand (like the examples on our homepage).
Call/Command Center Efficiencies:
Avoid patients calling your nurse triage line by deflecting them to Clearstep’s self-service triage.
Alternatively, Virtual Triage can be used to scale up non-clinical call center agents and enable to accurate triage and schedule patient appointments.
Care Routing Efficiencies:
At the end of the day, Clearstep is all about delivering the right care, at the right time, in the right care setting. Your providers are better enabled to practice at the top of their license with Clearstep ensuring the right patients are reaching them. Your system also benefits from the efficiencies of appropriate navigation (i.e. avoiding unnecessary ER visits, promoting telehealth when appropriate, routing directly to a specialist when it makes sense, etc.)
Andor Health was born over 4 years ago with a single mission; to fundamentally change the way in which care teams, patients, and families connect and collaborate. By harnessing the latest innovations in OpenAI/GPT models, our cloud-based platform unlocks data stored in source systems - such as electronic medical records - to deliver real-time actionable intelligence to care teams within ubiquitous virtual collaboration platforms like Zoom. By perfecting communication workflows, our platform accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes.
Healthcare institutions and providers use ThinkAndor® to enable providers to configure patient and clinician interactions with ubiquitous team collaboration platforms. This eliminates the need to manage added applications. ThinkAndor® enables a frictionless virtual interaction allowing physicians and patients to communicate without being distracted by disjointed technologies during a virtual consultation.
ThinkAndor is the only integrated virtual collaboration platform that can truly bring together all aspects of outpatient, inpatient, post-acute and at home virtual care collaboration through the 5 Pillars of Virtual Health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring & Care Management, Virtual Team Collaboration, and Virtual Community Collaboration.
In 2020, Microsoft M12 took an investment position in Andor Health and works very closely to optimize virtual interactions leveraging OpenAI and GPT. Since then, Andor Health has grown to serve over 70,000 providers and over 500 hospitals leveraging the Andor Health platform across the US, Canada, and UK. Orlando Health, Medical University of South Carolina, Tampa General Hospital, Yale New Haven, and the National Institutes of Health are among some of the most notable. You may find some of our most prestigious partners here, https://andorhealth.com/partners.html.
Most Importantly, Black Book has ranked Andor Health as the #1 Virtual Care Collaboration Solution with the Highest Client Satisfaction in 2023! Black Book Market Research used 18 key performance areas of operational excellence to rank Virtual Care Solutions vendors, and recognized Andor Health as the Highest in Client Satisfaction. More importantly, Black Book reached out to nearly 1000 provider organizations, hospitals, and health systems to perform this independent market evaluation with Andor Health taking #1 in 13/18 key performance indicators across all 5 pillars of virtual health & collaboration! This success is a proven indicator of Andor Health’s focus to empower clinicians and care teams with distinct, AI-powered virtual collaboration experiences.
|EMRs supported||Epic, Cerner, Meditech +8 more|
|Solutions||Digital Rounding Tools, Synchronous Virtual Visit Tools, Virtual Triage Tools for Consumers, Device-Agnostic Remote Monitoring Solution, Conversational AI, Ongoing Engagement & Support Tools for Cancer Patients, Provider Home Visit Tools, Asynchronous Virtual Visit Tools, Perioperative Patient Self-Management Tools, Digital Care Plan Tools, Telemedicine Solutions for the Emergency Department, Behavioral Health Screening, Measurement, & Triage Tools, Voice Dictation, Consumer Biometric Devices & Wearables, Virtual Assistants for Patient Questions, Care Management Platforms, On-Demand Behavioral Health, Smartphone-Based Remote Monitoring & Analysis, Patient Intake Tools, Clinical Staffing Services|
|Keywords||virtual rounding, secure message center, remote patient monitoring +20 more|
|Categories||Clinician Burnout, Oncology, Care Transitions +23 more|
Intraprise Health offers a branded, consumer facing Digital Front Door which acts as the consumer entry point into a health system. Your unique, branded mobile app will unify and integrate healthcare services into a single location, simplifying access to your patient engagement ecosystem and providing a frictionless consumer experience.
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