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Best Customer Service Products

Best Customer Service Products

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Ability to provide advice and assistance to patient issues
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Product Grid

Customer Service: Products


Product Grid
122 products
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Delight patients with mobile online scheduling, insurance verification, and waitlist management. Our AI queuing algorithm reduces wait time while seamlessly blending online reservations with walk-ins. Front desk can message directly through our 2-way patient chat before/after/during the visit. After the visit, we help you collect feedback and amplify your positive reviews to enhance your online profile and find new patients.
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Leading Health System
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Leading Health System
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Leading Health System
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Leading Health System
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Without Hyro, health system call centers are reaching the burnout threshold too quickly. That’s when the perfect storm of missed calls, long wait times and poor user experience hits hard, ultimately causing patient churn and lost revenues. With Hyro, call center capacity is a non-issue, with 65-85% of calls being automatically deflected or resolved end-to-end, and the remainder of calls being quickly and accurately routed to the right departments.

It's an ever-clean filter you never need to change – Hyro has a three-pronged system to sorting call volume, automating routine calls without human intervention, directing complex calls to the right agent, and deflecting simple calls to SMS for self-service.

Smart Routing:

Navigate calls to the accurate source of support with natural language understanding (NLU)- based smart routing. Instantly match and transfer patient queries to the right service departments, skipping complicated audio menus and lengthy wait times in the process.

End-to-End Resolution:

Automate key digital services from start to finish with conversational AI end-to-end resolution. Solve routine requests such as physician scheduling, paying bills and getting answers to critical questions, without a human in the loop.

SMS Deflection/ Call-to-Text:

Shield overloaded call center teams from repetitive tasks with SMS Deflection (Call-to-Text). Funnel patients to self-serve with the resources you’ve already invested in, directing them to patient portals, FAQ pages, chat solutions and mobile app features.

Benefits:

  • 3-10 day deployment
  • Zero client-side maintenance
  • 60-85% deflection/ resolution of calls and messages
  • 5x Average Handle Time
  • 99% reduction in Average Hold Time
  • Pre-loaded skills, like scheduling and routing
  • Proprietary natural language engine that adapts to patients' dialects, phrasing, sentiment and more
  • Integrations with Epic EMR, Salesforce, and major telephony providers like Cisco, NICE, Genesys and Twilio
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product capabilities
Data security and privacy
Scalability
Adaptability
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Leading Health System
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Leading Health System
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Leading Health System
Health system
Leading Health System
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+50 verified clients
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Mediktor enables health systems to direct consumers to the appropriate level of care on a safe, convenient and cost-effective way anytime and anywhere. As a result, health systems empower consumers by offering them on-demand, personalized healthcare guidance at the first onset of symptoms
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Leading Health System
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Leading Health System
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Leading Health System
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Leading Health System
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Orbita is the connective tissue between providers and patients to make navigating healthcare easier. We partner with healthcare organizations to implement smart virtual assistants, powered by generative and conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help providers improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care. 

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Leading Health System
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Leading Health System
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Leading Health System
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Leading Health System
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Luma's Digital Front Door solutions deliver convenience for patients throughout their journey, while simplifying and automating administrative tasks. Free administrative staff to focus on complex activities as patients arrive to visits appointment-ready.

Luma's Digital Front Door solutions enable healthcare systems to:

  • Optimize market presence with patient feedback management and reputation tools
  • Provide convenient channels for patient scheduling and convenient self-service appointment management
  • Automate incoming referrals to ensure conversion to completed appointments
  • Offer actionable reminders and smart waitlists to seamlessly integrate patient data back into EHR with bidirectional writeback for pre-visit forms, prior authorizations, consents, new patient packets, and more
  • Customize and tailor workflows to manage patient recall and future appointments
  • Enable population health outreach and clinical initiatives with outreach at scale via actionable SMS messages
  • Convert phone calls to EHR-integrated self-service opportunities with Digital Call Deflection
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Leading Health System
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Leading Health System
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Leading Health System
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Leading Health System
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+50 verified clients
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WELL is the enterprise-proven patient communication platform. Control all patient communications, whether they're automated, direct, or from your vendors. Switch seamlessly between automated messages and real-time (live) interactions—delivered the way your patients want.

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Leading Health System
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Leading Health System
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Leading Health System
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Leading Health System
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+50 verified clients
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Steer Health’s no-fuss web scheduling widget empowers your patients to make appointments anytime, anywhere.​ 

Meet Patients Where They Are: We place ‘Request Appointment’ buttons on multiple sections of your website, the Google Business profile pages, the AI Conversational Chatbot, and via the Virtual Voice Assistant.

We Got You Covered: Once a patient requests an appointment, they can choose from a list of your practices based on their proximity to the locations or any other preferences.

Eliminate Repetitive Tasks: Steer is integrated with your EMR solution and uses it to pull in information about existing patients, removing the need for you to look them up manually each time.

Onboarding is a Breeze: When a new or existing patient books an appointment, they are prompted to update their insurance information, saving your staff’s time during the onboarding process.

Patient Communication Hub: All appointments and inquiries are accessible in one place – the Virtual Voice Assistant, the AI Conversional Chatbot on your website, or patient’s appointment scheduling requests from any online links. Your staff can check the requirement and easily respond to the requests.

Learn more: https://steerhealth.io/online-patient-scheduling-platform/

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Leading Health System
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Leading Health System
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Leading Health System
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Leading Health System
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+50 verified clients
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Award-winning AI for healthcare.

The Avaamo Difference:

  • Our deep healthcare experience and dedicated team ensures constant investment, innovation, and focus.
  • Our multi-year relationship with Epic exposes us to new APIs and the most thorough Al automation for Epic.
  • We deliver the fastest deployment due to our robust library of healthcare skills and workflows.
  • We are the only HIPAA-compliant conversational Al platform to ensure protection of personal healthcare information.
  • We offer omnichannel deployment out-of-the-box including Al voice interactions in the contact center.
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key clients
Leading Health System
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Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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Aiva integrates with more than 25 inpatient systems, including building management (like Siemens, Desigo and Trane), patient experience (like GetWell, Sonifi, pCare and Vibe), communications (like Voalte and Vocera), EHR (Epic, Cerner) and nurse call (Rauland). Patients enjoy instant results and a more self-directed experience. Nurses spend less time on low-value requests and more on direct patient care, allowing them to practice at the top of their license. For example, at a rehab hospital in Philadelphia, patients average more than 6 smart room requests per day using Aiva, saving nurses more than 7500 hours per year.   

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key clients
Leading Health System
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Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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Health Systems/ACOs/DSRIPs/CINs

• Reducing patient leakage through SmartMatch decision support and real-time analytics

• Standardizing and streamlining the referral management process across the organization

• Driving operational efficiencies and allowing referral teams to scale more efficiently

PCPs/FQHCs/Dental Practices

• Matching patients with most appropriate providers using SmartMatch decision support

• Closing the feedback loop with specialists and reducing phone calls and faxes

• Increasing patients LTV to ensure they are not lost to competitors after referrals are sent

Specialty Care Organizations

• Increasing referral volume and capturing more revenue using CRM and marketing tools

• Improving customer service with referring providers through automated status reports

• Managing referral network and gaining insight into referral patterns using analytics

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key clients
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
Leading Health System
Health system
+50 verified clients
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AVIA Marketplace offers a product grid that is a comprehensive resource for health care buyers in their research journey. The grid showcases products from leading vendors and ranks them based on compatibility level and market presence. This approach ensures that the products listed are not only relevant to the buyer's needs but also established in the market. With AVIA Marketplace's product grid, health care buyers can make informed decisions and select products that meet their specific requirements.

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