Best Customer Service Products

Gozio Connect is a broad-based digital front door solution that enables seamless consumer interactions, provides an anywhere, anytime connection to patients, and improves overall patient experience and access to care. Gozio's proprietary wayfinding technology integrates with a healthcare system’s existing digital resources to create a hassle-free mobile experience that consumers have learned to expect.

Advinow provides post patient engagement via automated Text messages to reduce administrative burden and allows patients to continuously feel supported post encounter. 

• Text Reminders / Follow-up
• Acute Care follow-up
  CCM (Medication, Appointments, Measurements,
  Labs)
• Out of bounds entries automatically driven back
  through patient engagement AI
• Async provider/nurse text message
• Non-response patient routed to support line for outreach
• Feedback and social review links for reputation management

With [CipherOutreach](https://info.cipherhealth.com/AVIA_CipherOutreach), health systems scale targeted and purposeful outreach across the continuum of care – encompassing preventive outreach, post-discharge and post-visit follow up, episodic outreach, and care recordings. Ranked as the KLAS Category Leader for Patient Outreach in 2018 and 2019, CipherOutreach's automated call and text programs ensure that all patients receive proactive outreach during critical care transitions. By helping healthcare providers deliver the right care, in the right place, by the right person, CipherOutreach empowers teams across the entirety of the care continuum to deliver a tailored and unified experience to their patients.

Using powerful AI-driven algorithms, Guide helps patients along every step of their online journey, from choosing a doctor, finding the nearest location, or even applying for a job. Finally, a web chat solution that actually provides one.

Mediktor enables health systems to direct consumers to the appropriate level of care on a safe, convenient and cost-effective way anytime and anywhere. As a result, health systems empower consumers by offering them on-demand, personalized healthcare guidance at the first onset of symptoms

ProviderMatch for Consumers enables patients to find the right providers, make informed care decisions, and schedule appointments online. Powered by KyruusOne, the same provider data management platform powering the other ProviderMatch applications, it helps health systems boost patient acquisition, demand conversion, and patient retention. ProviderMatch for Consumers (PMC), our web-based search and scheduling application, is a white-labeled, out-of-the-box solution comprised of a search widget that can be embedded anywhere on a health system's website(s), search results page, and detailed provider profile pages. PMC is mobile-optimized and accessible on desktop, however, health system can also leverage the ProviderMatch API to deliver robust provider search experiences within microsites, webpage modules outside of the core "Provider Finder", global site search, and consumer-facing mobile apps.

KyruusOne is the underlying platform that powers each of the ProviderMatch applications. With automated data processing and user-friendly data management applications, the solution makes it easy for health systems to unify, manage, and maintain their provider data, allowing them to streamline processes, boost data quality, and drive the success of strategic patient access and provider network initiatives.

InQuicker is an online self-scheduling and discharge scheduling solution that supports patient satisfaction and retention.

DocASAP provides the leading patient access and engagement platform for health systems, health plans and physician groups. Backed and promoted in the market by Aetna, Anthem, UnitedHealthcare, Optum, MultiPlan and others, DocASAP builds unique payor-provider connections with an eye towards simplified access, increased care compliance and improved population risk management. DocASAP’s online appointment scheduling solution enables patients to connect with optimal care providers to enhance access, improve outcomes and reduce costs DocASAP delivers real-time, accurate online appointment scheduling that integrates with leading practice management systems. Maximize bookings and exceed patient expectations with our award-winning, industry-leading scheduling solution. DocASAP is the industry's only solution that maintains the integrity of provider schedules by replicating their exact intake rules, work flows and protocols. Our configurable workflow questions capture and standardize appointment data such as visit reasons, which seamlessly integrates with the industry’s leading practice management systems. DocASAP enables appointment scheduling through multiple access points including health plans, search engines, social media, provider staff and health system websites. We're the only solution partnered with the top three payors in the US to help keep patients/members in network, close gaps in care and ensure care coordination. DocASAP Online Scheduling displays a provider's available appointments up to 90 days in advance and alternate care options that meet the patient’s search criteria.

MyChart is a patient portal allowing patients to view test results, physician visits, orders, and medications. Patients can also use MyChart to schedule future appointments and submit medical questions. MyChart comes with accompanying mobile apps and in the future will likely enable physician-patient video chats.