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Patient Access / Call Center
Patient Access / Call Center
Overview
Contents
Select which hospital or health system you work at and see a personalized match score.
About
DESCRIPTION
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Help patients get to the right point of care sooner rather than later by leveraging the
smart rules, smart logic, and smart workflows of a robust CRM solution.
PRODUCT ATTRIBUTES
COVID-19
Pediatric
CLIENTS OVERVIEW
Key Clients
Clients Your Size
USED BY
0 People
7 Organizations
EHR integration
Integrations: | Acute care EMR, Ambulatory EMR, Ancillary EMR, Pop health platform, ADT, Access +/or revenue cycle, Website / public online sources |
EMR Integration & Relevant Hardware: | Use case dependent |
EMRs Supported: | Epic, Cerner, Meditech, NextGen, Other |
Hardware Compatibility: | Desktop, Mobile / Tablet (web optimized) |
Description
Create the customer service experiences patients expect with Cured’s patient access and call center solutions. Allow agents and front desk staff to access and share a centralized list of existing and prospective patients to improve visibility, encourage collaboration, and keep consistent workflows. Cured's call center solution is intuitive and productivity oriented for quick training times and consistent outcomes. With detailed insights, easily monitor key activities and statistics to aid in growth and resource planning strategies.
Use cases
Description
Create the customer service experiences patients expect with Cured’s patient access and call center solutions. Allow agents and front desk staff to access and share a centralized list of existing and prospective patients to improve visibility, encourage collaboration, and keep consistent workflows. Cured's call center solution is intuitive and productivity oriented for quick training times and consistent outcomes. With detailed insights, easily monitor key activities and statistics to aid in growth and resource planning strategies.
COVID-19 use cases:
Deliver important communications via an omnichannel approach.
Pediatric use cases:
Deliver important communications via an omnichannel approach.
Users:
- Head of Patient Experience
- Head of Employer/Consumer Experience
- Head of Call Center / Contact Center / Access Center
Differentiators
Differentiators vs EHR Functionality:
- HIPAA compliant
- Out of the box patient journeys
- Quick, efficient setup
- Healthcare-specific
- ML-driven insights engine
- Simple volume-based pricing structure
Differentiators vs Competitors:
- HIPAA compliant
- Out of the box patient journeys
- Quick, efficient setup
- Healthcare-specific
- ML-driven insights engine
- Simple volume-based pricing structure