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Patient Access / Call Center
Patient Access / Call Center
Overview
Contents
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Avia Summary
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Patient Access / Call Center is a solution provided by Cured which was founded in 2018. It belongs to the digital health solution Customer Relationship Management (CRM).
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It has 7 verified clients.
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Patient Access / Call Center integrates with major EMRs such as Epic, Cerner, and Meditech.
DESCRIPTION
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Create the customer service experiences patients expect with Cured’s patient access and call center solutions. Allow agents and front desk staff to access and share a centralized list of existing and prospective patients to improve visibility, encourage collaboration, and keep consistent workflows. Cured's call center solution is intuitive and productivity oriented for quick training times and consistent outcomes. With detailed insights, easily monitor key activities and statistics to aid in growth and resource planning strategies.
EHR integration
Integrations
Acute care EMR, Ambulatory EMR, Ancillary EMR, Pop health platform, ADT, Access +/or revenue cycle, Website / public online sources
EHR integration and relevant hardware
Use case dependent
EMRs supported
Epic, Cerner, Meditech, NextGen, Other
Hardware compatibility
Desktop, Mobile / Tablet (web optimized)
Use cases and differentiators
Use case descriptions
Create the customer service experiences patients expect with Cured’s patient access and call center solutions. Allow agents and front desk staff to access and share a centralized list of existing and prospective patients to improve visibility, encourage collaboration, and keep consistent workflows. Cured's call center solution is intuitive and productivity oriented for quick training times and consistent outcomes. With detailed insights, easily monitor key activities and statistics to aid in growth and resource planning strategies.
Pediatric use cases
Deliver important communications via an omnichannel approach.
Users
- Head of Patient Experience
- Head of Employer/Consumer Experience
- Head of Call Center / Contact Center / Access Center
Differentiators vs internal options
- HIPAA compliant
- Out of the box patient journeys
- Quick, efficient setup
- Healthcare-specific
- ML-driven insights engine
- Simple volume-based pricing structure
Differentiators vs competitors
- HIPAA compliant
- Out of the box patient journeys
- Quick, efficient setup
- Healthcare-specific
- ML-driven insights engine
- Simple volume-based pricing structure
HELPFUL TOOLS
Patient Access / Call Center Comparisons
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Patient Access / Call Center Comparisons
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