PatientConnect Complete

"It's a dramatic change to a patient's quality of life. You can't just put a cost on that. The cost is miniscule compared to the benefit."

"We’ve proven how easy tech can be and how quickly we can provide care to patients. Now that we’ve set these standards, that’s what patients are going to want and expect moving forward."

"We see a future in which patients are comfortable with and proficient at utilizing mobile devices to communicate with clinicians, manage their healthcare, and be more knowledgeable about their own health, as well as the health of their loved ones."

"Telehealth helps provide Midland’s PACE patients with confidence and involvement in their care. Even when isolated in their home, they know that our care is just a touch away."

"By providing additional touchpoints through virtual visits, we can have a more thorough baseline and establish a better rapport with the patient. It is amazing how much better our assessments and education can be once a relationship and trust are established with the patient and their family."

"As a result of the additional support telemonitoring provides, we’re seeing more patients be proactive in their care, noticing when their symptoms are acting up, and visiting their primary care physicians before their health reaches a crisis point."

"The staff on the telehealth team love how simple the process is. They report that the process is quick and easy, allowing them to focus on the patient. Additionally, the Logistics team is very responsive, helpful, and have been great to work with."

“It’s the only tool that gives the patient control when managing their chronic illness. It allows them to be the person engaging with the tablet on their own. The results showed that elderly patients could utilize technology for their own well-being.”

"Much of CCMP’s (Chronic Care Management Program) success is due to the personal relationships we build with our patients as well as the great technology with the telemonitors. It is wonderful to see the growth and independence [of patients] develop throughout their enrollment in the telehealth program."

"The ability to provide clinical virtual support and rapid multidisciplinary oversight to our patients was critical to our success during this COVID19 pandemic."

"We anticipated a swift and significant increase in patients and knew we needed to create a seamless process to ensure quality care. We involved provider groups and built a dedicated clinical telehealth team to keep open points of contact and streamline communication."

"The ability to not only see patients’ vital signs but to see them in real-time and perform a virtual visit with them is amazing and has added tremendous value to our services. We’re able to keep patients home, where they want to be while providing comfort to patients and families, and protecting our staff at Community VNA."

"We see telehealth and RPM as an essential service for chronic care patients, post-surgical patients, patients with a high fall risk, and patients at-risk or recovering from the Coronavirus."

"Having the ability to monitor our patients virtually while providing clinical support has been instrumental in keeping patients with chronic diseases out of the hospital."

"Our patients have been so committed to establishing a healthier lifestyle through nutritional changes and exercise. They have fought through COVID isolation and have gained so much by being able to meet as a group via telehealth. This would not have been successful without the ability of our patients to collect weights at home and have them download digitally into their chart. The remote monitoring allows us to communicate and encourage our patients as well as collect accurate data."

"When it was time for us to expand our remote patient monitoring program, we were going to slowly roll this out over a six month period. Then it was March 2020, and we rolled it out in 14 states in two weeks, remotely. If you would have asked me if we could have done that, going forward, I would have said that is not the route we want to take. But because of the training capabilities that HRS afforded us, and being able to do a lot of these things remotely, we rolled it out and really made a difference in a lot of people's lives."

One of the benefits that we found in terms of when we're looking for an RPM partner, the kits that HRS provides give us a capability to provide this kind of technology to patients that might not have the tools to use some of the other services. We've deployed both kits and mobile, since many of our patients don't have a smartphone. By having multiple ways of delivering RPM services to our patients, it allows us to provide that capability to patients of all different aspects. The kits have really been a tremendous value to many of our patients.

"My vision is that we can work with HRS to bring the STAMPP-RPM program to a larger audience. By having administrative support from HRS, we've been able to do that and now, we're at seven different health systems. HRS has been great in launching and collaboratively working with us.” 

“We hear time and time again that patients like feeling our presence, it’s as if they have us with them all the time. They’ve got a daily accountability partner. They can educate themselves using the tools that we provide on their own schedule. They feel motivated. And they feel taken care of, knowing they have a direct line to a clinical nurse.”  

In terms of having success in rural reas, "HRS has been great working with us. If, for example, we have a patient who may not have AT&T coverage in their area, HRS can put a sim chip for Verizon in the tablet for us, so that we can provide services to that patient. There is a lot of flexibility in terms of that, but one of the benefits is using the cellular technology, which is generally ubiquitous, at least in this county."

"We came to the conclusion that patients don’t need to be in the hospital with technology like HRS. It allows us to care for them where they want to be, at home with their loved ones."

"Across our enrolled patient population, we’ve seen anywhere from 5% to as much as 20% improvements in high blood pressure and high A1c (glucose) rates, we’ve also seen a significant increase in testing rates as patients become more comfortable with the technology, which helps us identify any trends that could be concerning."

"They're a high-performing vendor and forward-thinking. They can help deliver technology and set it up in the patient's home. This helps us collect that data-driven information we need to provide the patient with optimal care when and where they need it."

"Our partnership with HRS and incorporating video visits into our daily routine has allowed us to provide care outside of the patients home as well as improve outcomes in term of hospitalization and cost savings. Having the tools to connect with a patient daily and monitor their vital signs closely has allowed many of our patients to remain at home with an improved quality of life."

While it is still relatively new, we have already seen some promising results. We have received anecdotal evidence and qualitative feedback that has been largely positive, and we are hopeful that as we continue to use the program and gather more data, we will have more quantitative evidence of its success.

That being said, we have encountered some issues with automating the revenue cycle, which is a concern for us. 

Epic integration was a key question that we wanted to address with the vendor selection process. That's live now and there haven't been any huge issues.