VitalCare
Overview
Contents
Avia Summary
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VitalCare is a solution provided by VitalTech which was founded in 2018. It belongs to multiple categories of digital health solutions including Coordinated Community Networks, Social Determinants Analytics, Health Equity, Digital Front Door (DFD), Virtual Health, On-demand Behavioral Health, Virtual Visits (Synchronous + Asynchronous), and Remote Monitoring (RPM).
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It has 37 verified clients.
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VitalCare integrates with major EMRs such as Epic, Cerner, and Athenahealth.
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Some other resource(s) that may be helpful in learning about VitalCare include: VitalTech for Chronic Condition Management and Top Remote Patient Monitoring Companies Report
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About
CATEGORIES
Coordinated Community Networks, Social Determinants Analytics, Health Equity, Digital Front Door (DFD), Virtual Health, On-demand Behavioral Health, Virtual Visits (Synchronous + Asynchronous), Remote Monitoring (RPM)
Coordinated Community Networks, Social Determinants Analytics, Health Equity, Digital Front Door (DFD), Virtual Health, On-demand Behavioral Health, Virtual Visits (Synchronous + Asynchronous), Remote Monitoring (RPM)
KEYWORDS
remote patient monitoring, virtual care, sdoh, asynchronous care, remote chronic care management, remote monitoring, remote care management for specialty providers, telehealth, diabetes management, chf monitoring, hypertension management, chronic disease management, mobile healthcare, health equity, virtual triage, patient engagement, chronic diseases, chronic conditions, ccm chronic care management, postnatal care, hospital at home, home health, cost reduction, virtual visits, length of stay reduction, hospital readmissions reduction, reduce avoidable spend, reduce readmissions, patient trends, measures and analytic insights, business intelligence and analytics
remote patient monitoring, virtual care, sdoh, asynchronous care, remote chronic care management, remote monitoring, remote care management for specialty providers, telehealth, diabetes management, chf monitoring, hypertension management, chronic disease management, mobile healthcare, health equity, virtual triage, patient engagement, chronic diseases, chronic conditions, ccm chronic care management, postnatal care, hospital at home, home health, cost reduction, virtual visits, length of stay reduction, hospital readmissions reduction, reduce avoidable spend, reduce readmissions, patient trends, measures and analytic insights, business intelligence and analytics
AWARDS
CLIENTS OVERVIEW
Key Clients
Clients Your Size
USED BY
37 Organizations
Product capabilities
Virtual Encounter
Easy ability to text, call, and video call with providers and specialists. Integrations to connected devices, file and screen sharing, and group chats are all available and simple to use by either the provider or the patient.
AVIA GUIDEWhat is virtual encounter?
Ability to provide high-resiliency, high-latency video with ability to toggle to phone/audio and support for multi-party video. Patient education that can be annotated. Enable a consumer to alternate between modalities (text/chat/in-app messaging/secure portal). Asynchronous interview (including integrated symptom checking/virtual triage). Ability to “step up” to video visit or in person care if needed. Integration with connected devices, support for file sharing, screen sharing, and group chat. Notification for patients when provider has responded and vice versa. Ability to obtain patient feedback post encounter
Analytics
VitalTech Insights, our business intelligence (BI) and advanced analytics tool enables our clients to analyze, visualize and better utilize patient data. It allows clients to quickly see outcome data and gain business insights to share with team members, enabling better care with greater efficiency. Care teams can connect to VitalTech Insights via VitalCare’s fully HIPAA-compliant clinical provider portal. Insights ingest EHR data, SHP data, claims data, and VitalTech data collected from multiple devices, patient surveys and questionnaires, and third-party sources. Using Amazon Web Services (AWS), the world’s most comprehensive and broadly adopted cloud platform, to analyze and customize the data, VitalTech Insights has demonstrated improved outcomes and improved costs of care. The analyses provided by VitalTech Insights deliver care teams with a visualized overview of patients’ health in a simple, easy-to-use platform, and data can be exported to easily digestible reports that can be shared with various members of the care team. Clients can customize reports as needed to help track their outcomes and other key performance measures. There are many out of the box reports available to clients, and additional custom reports can be easily created. Our team is here to assist with ongoing support to create custom reports and analyses.
AVIA GUIDEWhat is analytics?
Ability to provide robust analytics such as provider utilization/productivity, average time per visit, most commonly treated conditions, resolution vs. escalations, volume by day and time, and patient feedback / where patient would have gone.
Data Collection
VitalTech is hardware agnostic, supporting a wide range of devices and vendors with full integration to Apple Health and Google Fit. VitalTech has partnered with cutting-edge wearables and sensors to ensure patients' home safety and well-being. By continuously monitoring vital signs and other health parameters, these devices enable providers to identify potential issues early on, allowing for timely interventions and reducing the risk of complications.
AVIA GUIDEWhat is data collection?
The ability for individuals to use digital technology to share biometric and other health data in real-time from outside a hospital or clinic with their care team as a part of an ongoing provider-directed program of care
Analytics
VitalTech Insights, our business intelligence (BI) and advanced analytics tool enables our clients to analyze, visualize and better utilize patient data. It allows clients to quickly see outcome data and gain business insights to share with team members, enabling better care with greater efficiency. Care teams can connect to VitalTech Insights via VitalCare’s fully HIPAA-compliant clinical provider portal. Insights ingest EHR data, SHP data, claims data, and VitalTech data collected from multiple devices, patient surveys and questionnaires, and third-party sources. Using Amazon Web Services (AWS), the world’s most comprehensive and broadly adopted cloud platform, to analyze and customize the data, VitalTech Insights has demonstrated improved outcomes and improved costs of care. The analyses provided by VitalTech Insights deliver care teams with a visualized overview of patients’ health in a simple, easy-to-use platform, and data can be exported to easily digestible reports that can be shared with various members of the care team. Clients can customize reports as needed to help track their outcomes and other key performance measures. There are many out of the box reports available to clients, and additional custom reports can be easily created. Our team is here to assist with ongoing support to create custom reports and analyses.
AVIA GUIDEWhat is analytics?
The ability to identify patients who are at risk of a worsening condition/potential hospitalization
Bidirectional Communication
Both patient and care team have constant access to communication via our platform.
AVIA GUIDEWhat is bidirectional communication?
The ability to synchronously and/or asynchronously communicate between the patient and care team 24/7
Accessibility & Equity
The VitalCare patient application was designed with ease of use as one of the primary goals. It is simple and straightforward, and able to be used by people with little or no technical knowledge. One of the key focus areas for VitalTech has been developing simple, intuitive UI and communications. The UI is designed to be very senior friendly for low vision and dexterity . VitalTech follows the recommendation of the Joint Commission that all patient education materials (PEMs) should be written at or below a 5th grade reading level in order to address the health literacy needs of all patients. We are mindful that many of our patients utilizing the VitalCare application are elderly, with the average age of our users being 78. With that knowledge, we work hard to ensure that our application is easy to use no matter a patient’s age and/or technical literacy. VitalTech and AT&T initiated a strategic partnership to deliver best-in-class virtual care over FirstNet, ensuring patients and clinicians always have access to real-time data and communications to solve some of the more significant health equity issues the US healthcare system faces. From AT&T, we provide patient access to the FirstNet network mentioned prior. As a FirstNet subscriber, patients would get prioritized access on all AT&T LTE bands in addition to Band 14, while also receiving enhanced coverage in rural areas.
AVIA GUIDEWhat is accessibility & equity?
The ability to reach and engage any eligible patient, including those with limited technical skills, health literacy, and language skills
Pre-Built Care Plans
Pre-built patient care plans for a multitude of chronic disease states are available within the platform. These can easily be changed by the provider or our support team.
AVIA GUIDEWhat is pre-built care plans?
The ability to use ready-made, condition-specific, customizable care plans and pathways for clinical decision support and patient engagement
Operational Support
We have a dedicated customer success team that will continue to work with you and is always available to rectify any issues that may come up, for both you and any of the patients on the system. VitalTech offers a 24/7 customer and technical support service for both providers and patients.
AVIA GUIDEWhat is operational support?
The ability to support patients and care team with frictionless logistics management, staff training, and patient onboarding, and ongoing tech support, enhancing and not exacerbating the clinician experience
Patient Education & Coaching
Through the VitalCare Engagement module, clients can utilize and upload their own desired specialized training, as well as any of the VitalTech supplied patient education materials. VitalTech offers a library of education content with the goal of increasing patient engagement and understanding of their disease state and/or program, which leads to better outcomes and patient satisfaction.
AVIA GUIDEWhat is patient education & coaching?
The ability to leverage AI and/or live coaches with specialized training to educate and engage patients by providing tracking, goal-setting and incentives to support behavior change
Technical Support
We have a dedicated customer success team that will continue to work with you and is always available to rectify any issues that may come up, for both you and any of the patients on the system. VitalTech offers a 24/7 customer and technical support service for both providers and patients.
AVIA GUIDEWhat is technical support?
Ability to provide phone-based support for patients/members and providers. Ability to provide chat or text-based support for patients/members and providers.
VitalCare Feature Highlights
VitalTech Insights
Clients can analyze, visualize and better utilize patient data.
Testimonials
“"The software is always evolving – in a good way. Changes and updates are made quickly and efficiently and much of it is based on client recommendations and feedback, which is very impressive from a customer service standpoint.” ”
David Teachey
VP of Clinical Operations, South Carolina House Calls
“"Of all the companies we worked with, VitalTech was always on top – their solution was nimble, agile, and quite honestly, extremely impressive."”
Michael Maron
CEO, Holy Name Medical Center
“"The software is always evolving – in a good way. Changes and updates are made quickly and efficiently and much of it is based on client recommendations and feedback, which is very impressive from a customer service standpoint.” ”
David Teachey
VP of Clinical Operations, South Carolina House Calls
“"Of all the companies we worked with, VitalTech was always on top – their solution was nimble, agile, and quite honestly, extremely impressive."”
Michael Maron
CEO, Holy Name Medical Center
EHR integration
Integrations: | Acute care EMR, Ambulatory EMR, Ancillary EMR, Pop health platform, Home health, Behavioral health, Community based organizations |
EMR Integration & Relevant Hardware: | Required |
EMRs Supported: | Epic, Cerner, Athenahealth, eClinicalWorks, Allscripts, NextGen, athena, GE |
Hardware Compatibility: | Mobile / Tablet (native app) |
Description
VitalCare integrates vital signs, nutritional inputs, medication reminders and simple communication tools to interact with provider teams remotely.
Through virtual care and engagement, patients stay focused on their care plans and achieve better health outcomes.
Patients can utilize a VitalTech provided tablet or bring their own device, providing a sense of comfort to patients. The real-time connection between patients, their provider team, as well as their family and caregivers engages patients in their managing their health and wellness.
By providing provider teams with vital information, they are able to assist patients manage their health and intervene before an event happens, leading to
- improved patient outcomes,
- reductions in readmissions,
- reductions in ER visits, and
- reductions in length of stay.
VitalCare Featured Clients
Use cases
Description
Home Health
Hospital at Home
Hospice
Palliative Care
Ambulatory Care Management
Hypertension Management
Diabetes Management
CHF Management
Chronic Care Management
Population Health
Risk Programs
Behavioral Health
Patient Engagement
Users:
Patients utilize VitalCare Patient to connect with loved ones and members of their care team. Clinicians and family are able to review the information to proactively manage patients' conditions.
Differentiators
Differentiators vs EHR Functionality:
While EHRs are often viewed as competitors, it is clear that their current functionality is not comparable. EHRs do not provide clients with actionable insights that lead to informed decision making.
VitalCare Admin not only stores all the data but also provides valuable insights through VitalTech Insights and automates provider workflows with VitalTech Care+.
EHRs are introducing new features in an attempt to keep up with the innovative virtual care solutions, but unfortunately they continue to fall short in their functionality.
VitalCare's provider portal (VitalCare Admin) proactively supports clinicians to deliver the highest quality of care to patients in in the comfort of their own home simply and effectively.
Differentiators vs Competitors:
VitalTech's comprehensive virtual care platform and advanced analytics will provide you with a significant competitive advantage in the region by offering comprehensive and innovative remote patient monitoring and engagement solutions. By seamlessly managing various levels of patient acuity and disease states, VitalTech enables you to deliver superior care, optimize patient outcomes, and minimize hospital readmissions. VitalCare's flexible automated provider workflow builder allows you to treat today's patients but adapt to new and innovative care pathways as access to rich contextualized analytics drives better care.
VitalCare allows providers to manage all patient types from a full turnkey solution delivered to a Hospital at Home patient to a downloaded app allowing you to mass scale for pop health and continuing health.
VitalTech has an intuitive clinical provider portal, which, combined with our unique engagement tools and SDOH functionality, fosters a more meaningful and personalized patient experience. This enhanced engagement elevates patients' quality of life and bolsters their confidence in the care they receive from you. Patients' sense of empowerment and support from this platform ultimately translates to higher satisfaction rates and improved patient retention.
VitalTech is hardware agnostic, supporting a wide range of devices and vendors with full integration to Apple Health and Google Fit. VitalTech has partnered with cutting-edge wearables and sensors to ensure patients' home safety and well-being. By continuously monitoring vital signs and other health parameters, these devices enable healthcare professionals to identify potential issues early on, allowing for timely interventions and reducing the risk of complications.
VitalTech's comprehensive virtual care and engagement solutions position providers at the forefront of patient-centered care, setting it apart from its competitors. By offering enhanced patient experiences, superior health outcomes, and innovative technologies, providers can expect increased patient loyalty and a stronger market presence.
At VitalTech, we provide the ability to monitor all patient populations and disease states, the ability to pivot easily, and customization is available for functionality, reporting, alerting, etc. VitalCare proactively assists providers to deliver the highest quality of care to patients in in the comfort of their own home.
VitalTech's comprehensive virtual care platform combines advanced AI-based analytics, extensive RESTful APIs, clinical support, customizable workflows, and strategic partnerships with FirstNet and AT&T to set us apart. Our platform is at the forefront of patient-centered care and health equity. We are committed to driving continuous improvements in patient care, outcomes, and overall efficiency to ensure that Baptist can deliver all patients the highest quality of care.
VitalTech's comprehensive virtual care platform, enhanced by advanced AI-based analytics, clinical support, customizable workflows, and seamless integration with existing healthcare infrastructures, sets us apart from our competitors. Our dedication to providing more personalized and effective care enables healthcare organizations to improve the patient experience and overall well-being, ultimately leading to innovative and equitable healthcare solutions.
Some key VitalTech differentiators are listed below:
- VitalCare is a comprehensive, full-stack enterprise solution.
- VitalCare powered by FirstNet®
- VitalCare has an SDK and extensive RESTful APIs
- VitalTech Insights, our business intelligence (BI) and advanced analytics tool, enables clients to analyze, visualize and better utilize all collected data.
- VitalTech Care+, our workflow automation tool, allows clients to set customized workflows for each patient group, facilitating better care with greater efficiency.
- VitalCare Family drives patient engagement, compliance, and socialization, while also reducing isolation.
- HIA partnership to manage chronic conditions and reinforce care plans with conversation AI delivered via virtual avatars.
- Diasyst partnership to provide decision support for diabetes.
- Patient engagement module
- Customizable and templated questionnaires and surveys
- Asynchronous messaging through partnership with Bright.Md.
- VitalTech offers a fully automated logistics portal for forward and reverse logistics.
- Our current provider portal with actionable insights
- Upcoming enhanced provider portal (scheduled to be released in 2023)
- VitalCare architecture is flexible and scalable to support 3rd party integrations, including over 50 EHRs and custom integrations. We have several API endpoints and webhooks available for integration.
- Reminders and task list
- Personalization
- Device agnostic
- Medication module
- Nutrition module with voice, barcode scanning or manual entry options
- Competitive pricing and flexibility
- Our 24/7 support is easily reachable and responsive to solve any issues that may arise for clients and patients.
- American Hospital Association (AHA) is a strategic investor in VitalTech, its only affiliation with a remote patient monitoring company.
- Strategic partnerships that increase possibilities for our clients. Such partnerships include AT&T Business, Rogers Wireless, Medline, Cecilia Health, Xealth, Diasyst, Bright.Md and HIA.
- VitalTech views all clients as partners. We want you to be successful and to view our team as an extension of your own. From implementation to onboarding or support to marketing, we are here to help. We pride ourselves in our responsiveness and availability and our clients continuously tell us that we are far and above other vendors they have dealt with.
Diversity, equity, and inclusion practices
DEI is short for diversity, equity, and inclusion. Learn more about DEI practices.
Product Design
Readability
Diversity
Whole person care
Equity informed design
Data accessibility
Product Delivery
User support
Engagement options
Privacy
Language accessibility
Cultural competence
HELPFUL TOOLS
Jaime Donahue
VP of Marketing
Jaime Donahue
VP of Marketing
VitalCare Comparisons
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Jaime Donahue
VP of Marketing
Jaime Donahue
VP of Marketing
VitalCare Comparisons
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Reviews
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Overall Score
4.7
3 reviews
4.7
Features
4.7
Ease of use
4.7
Customer Support
4.3
EHR Integrations
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Most Recent
May 15, 2023
verified
May 15, 2023
VitalCare Outcomes
We have been able to reduce inappropriate ED and IP episodes. Powerful system and easy to use.
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A verified Dir of ops working with VitalCare.
Helpful(0)
May 15, 2023
verified
May 15, 2023
great platform and hardware
The platform is amazing, easy to use. the graphs and charts plus Insights has been very helpful in my day to day operations
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Project manager working with VitalCare at Unverified
Helpful(0)
May 9, 2023
verified
May 9, 2023
TELEHEALTH
I like most of the platform, except there is not list I can pull to tell me how many pt's went to hospital, archieved off platform.
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A verified End user working with VitalCare.
Helpful(0)
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