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Engage IQ™

Engage IQ™

Engage IQ™

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By RevSpring, Inc.
4.7

3 reviews

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Engage IQ™
Engage IQ™

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Overview


Contents


AVIA SummaryAboutProduct capabilitiesEHR IntegrationsUse cases and differentiatorsDiversity, equity, and inclusion practicesCompany informationMedia
Select which hospital or health system you work at and see a personalized compatibility level.
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Avia Summary

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Engage IQ™ is a solution provided by RevSpring, Inc. which was founded in 1997. It belongs to multiple categories of digital health solutions including Patient Billing & Payment, Revenue Cycle Management (RCM), Patient Flow, and Artificial Intelligence (AI).
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It has 45 verified clients.
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Engage IQ™ integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about Engage IQ™ include: A Buyer’s Guide to Patient Billing and Payment and Top Patient Billing and Payment Companies Report | 2023
DESCRIPTION

Engage IQ™ connects pre- and post-care engagement and the 

required technology to deliver an unmatched level of personalization. 

Engage IQ™ uses a 360-degree look at your patient portfolio and historical self-pay data up-front. RevSpring then 

delivers a predictable ROI, allowing you to engineer engagement and financial outcomes that are consistent and 

coordinated throughout each patients’ entire pre- and post-care journey

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FEATURED MEDIA
See more

media thumbnail
RevSpring_EngageIQ-PreCare_Brochure.pdf
RevSpring_EngageIQ-PreCare_Brochure.pdf
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RevSpring_EngageIQ-General_Brochure.pdf
RevSpring_EngageIQ-General_Brochure.pdf
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RevSpring_EngageIQ-PostCare_Brochure.pdf
RevSpring_EngageIQ-PostCare_Brochure.pdf
RevSpring_Patient Journey Video.mp4
RevSpring + Epic.mp4
RevSpring_Patient Payments Everywhere.mp4
See all media
CATEGORIES & SOLUTIONS

Patient Billing & Payment


Revenue Cycle Management (RCM)


Patient Flow


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Revenue Cycle Management Tools with Patient Financial Experience Interface


Patient Communication


Patient Flow Automation


CLIENT TYPES

Pediatric Hospitals

Academic Medical Centers

Accountable Care Organizations

Rural Hospitals

Large Hospital/Health System

Long-Term Care

Medium Hospital/Health System

Extra Large Hospital/Health System

AWARDS
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Product capabilities

Digital statementing

RevSpring delivers important financial information to patients using SMS/text messages and email allowing them to act on that information sooner and at a lower cost.

AVIA GUIDE
What is digital statementing?
Ability for consumers to receive their statements digitally based on their communication preferences (text, email, etc.). Ability for consumers to go paperless in their receipt of statements and to set the preferred frequency and modality.
Statement consolidation

RevSpring can send one easy to understand patient statement - either digitally or paper - that combines charges from disparate EMR environments throughout your health system’s enterprise. We route and process digital payments to the right merchant environment and EMR/HIS system for each service area and post digital payments back to the correct EMR.

AVIA GUIDE
What is statement consolidation?
Ability for guarantors to review and consolidate billing information across a household and demonstrate balance totals and charge detail. Ability to render a single balance for the guarantor with breakdown of costs.
Post-service patient payment

RevSpring offers tailored payment solutions—pay in full, payment plans, patient financing and financial assistance—presented through our PersonaPay™ portal. Patients using PersonaPay also can easily set up and manage electronic statement delivery, payment plans, card/banking, digital wallet information and payment preferences.

AVIA GUIDE
What is post-service patient payment?
Ability for patients to configure their payment for healthcare expenses using the method of their choosing, including multiple payment options such as IVR, credit card, HSA, PayPal, etc.
Self-service out-of-pocket estimator

RevSpring's True Estimate solution determines the patient’s financial liability by using the hospital’s chargemaster (CDM) and the contracted payer rates. It combines the chargemaster amount, the contracted payer rate, and the patient’s insurance benefit details to calculate the patient’s financial responsibility after insurance. It also implements logic to apply prompt-pay and self-pay discounts when arranging for payment.

AVIA GUIDE
What is self-service out-of-pocket estimator?
Ability for patients to generate specific details on cost including out-of-pocket expenses for visits, providers, etc. Includes consumer criteria and generate specific detail on cost (including out-of-pocket expenses) based on the patient’s eligibility and preferences.
EHR integration

Integrations
Acute care EMR, Ambulatory EMR, Patient portal, Access +/or revenue cycle
EHR integration and relevant hardware
None provided
EMRs supported
Epic, Cerner, Meditech, Allscripts, NextGen, athena, eClinicalWorks, Athenahealth, Azalea Health/Prognosis, MEDHOST, Allscripts/Eclipsys, GE, McKesson, CPSI, Point Click Care
Hardware compatibility
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)
Use cases and differentiators

Use case descriptions

Engage IQ™ is built to ensure the best response and outcomes at each stage of the patient journey. It is also designed to make the overall experience remarkable, by building trust with patients through consistency and personalization.

Engage IQ features the following:

  • A digital front door delivers a retail-like experience for consumers to shop for services, compare prices and self-schedule
  • Channel intelligence empowers patients to interact with providers in the channels they prefer and are most likely to respond to
  • Operationalization of RevSpring’s proprietary propensity to pay models predict likely payment outcomes so providers can improve them—from the very beginning of the patient experience
  • OmniChannel reminders ensures patients remember and prepare for appointments
  • A digital intake experience pre-populates known information, and allows patients to input and correct personal data using innovative optical character recognition (OCR) for enhanced convenience, fewer handoffs, and essential accuracy
  • A virtual waiting room lets patients check in from the car, from their living room, or anywhere, and co-pay or prepay using the device in their hand
  • Automated care plans keep patients connected to their providers—with critical follow-up after a care episode
  • A digital first approach to billing uses intelligence to determine patients most likely to engage digitally, while using printed communications strategically to increase response and control costs
  • The use of empathy in the self-service and staff-assisted payment experience, leveraging intelligence to match payment options to the needs of the patient to increase yield and self-service convenience, and reduce staff burden.

Users

The value of Engage IQ spans all types of provider organizations. Primary benefits include:

  1. Increased yield and a predictable rate based on the provider’s own patient population and current performance
  2. Self-service improvements to off-load busy staff
  3. Cost savings, with a focus on not simply more engagement but precise engagement using print and digital channels
  4. Administrative cost savings, with focus on front-end data quality, such as clean claims and patient intake accuracy, and more

These benefits apply to:

IDN/Health Systems, Physician Groups, Pharmacies and other Specialty Providers, including Urgent Care, Ambulance Services, ASCs, Orthopedics, Dermatology, Women’s Care, and more. 

Differentiators vs internal options

RevSpring's goal is to match our solutions to the strategic investments you’ve made in your software platforms. Beyond that, we strive to integrate seamlessly. That means blurring the lines between your HIS systems and ours, elegantly filling the gaps that may exist in your platforms, and helping you deliver a positive patient financial experience.

Differentiators vs competitors
  1. Active integrations with 97% of the EHR market
  2. We don’t endeavor to compete with the EMR/EHR functionality, we complete it
  3. 7 integrations in the Epic’s Connection Hub and/or Epic’s Toolbox (a leading number)
  4. Dedicated integration team focused on new and expanding integrations to meet our client’s business and technology needs

Health Equity

Engage IQ™'s approach to Multimodal

RevSpring can provide text/SMS services for those patients without a smartphone.

AVIA GUIDE
What is multimodal?
Text IVR for those without a smartphone.
Engage IQ™'s approach to Language accessibility

RevSpring can provide patient communications and payment information in multiple languages including English, Spanish and more.

AVIA GUIDE
What is language accessibility?
Provides inclusive language services, including availability of interpreters for all languages that are in your community through physical or digital means.
Engage IQ™'s approach to Accessible engagement options

RevSpring takes an omnichannel approach to patient engagement and can deliver patient communications and payment reminders via print (with large font), text/SMS, email and IVR.

AVIA GUIDE
What is accessible engagement options?
Offers engagement options, including a variety of communication channels such as text, voice and larger fonts.
Engage IQ™'s approach to Connectivity

RevSpring can send printed communications. Appointment and payment reminders can be sent digitally.

AVIA GUIDE
What is connectivity?
Overcomes patient connectivity barriers (e.g. not reliant on patients wifi or data).
Company information

By RevSpring, Inc.

Founded in 1997

Visit website

HELPFUL TOOLS

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Media


Images

No images provided

Videos

RevSpring_Patient Journey Video.mp4
RevSpring + Epic.mp4
RevSpring_Patient Payments Everywhere.mp4
Downloads

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RevSpring_EngageIQ-PreCare_Brochure.pdf
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RevSpring_EngageIQ-General_Brochure.pdf
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RevSpring_EngageIQ-PostCare_Brochure.pdf
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https://revspringinc.wistia.com/medias/f5m2j84q42?wtime=0
Select which hospital or health system you work at and see a personalized compatibility level.

Engage IQ™ Comparisons

Engage IQ™

Engage IQ™

VS
Azodha Platform

Azodha Platform

Engage IQ™

Engage IQ™

VS
eORders

eORders

Engage IQ™

Engage IQ™

VS
Artera Referrals

Artera Referrals

Engage IQ™

Engage IQ™

VS
Actionable Reminders

Actionable Reminders

Engage IQ™

Engage IQ™

VS
Check-In

Check-In

Engage IQ™

Engage IQ™

VS
Patient Payments

Patient Payments

Engage IQ™

Engage IQ™

VS
Teladoc

Teladoc

Engage IQ™

Engage IQ™

VS
Automation Pathways

Automation Pathways

Engage IQ™

Engage IQ™

VS
Titan Intake

Titan Intake

Engage IQ™

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VS
LookDeep Virtual Care Platform -  with Vision AI

LookDeep Virtual Care Platform - with Vision AI

Engage IQ™

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VS
Patient Access and Acquisition

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Engage IQ™

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Allevia

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Best Engage IQ™ Alternatives

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Reviews


Filter reviews


Overall Score
4.7

3 reviews


4.5

Features

4.5

Ease of use

4.5

Customer Support

4.5

EHR Integrations

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Reviewer’s Rating
5
4
3
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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility
Select EMR

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

August 14, 2024

verified

August 14, 2024

Engage IQ has provided much needed insight into the patient self pay/self pay after insurance journey.

We have utilized EngageIQ to improve the patient interaction and adoption by embracing the self-service options, promoting precisely how the patient prefers to interact and leveraging the data to make adjustments to improve those metrics. 

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Executive sponsor working with Engage IQ™


Helpful(0)

August 7, 2024

verified

August 7, 2024

Getting customer support on issues are very helpful and issues are resolved in a timely manner.

The prcocess has increased in various ways that our company did not have, the resources with this product has helped out tremendously. 

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Nettie Leys

Manager of Revenue Integrity , Manager of revenue integrity working with Engage IQ™

Helpful(0)

July 24, 2024

verified

July 24, 2024

Delivering tremendous benefits

Partnering with RevSpring is delivering tremendous benefits to Fisher-Titus and our patients. I’m especially pleased to hear how much patients appreciate the ability to choose payment plans entirely in private through the payment portal. This respects their financial circumstances and the desire for privacy in a small rural community where everyone knows each other.

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user image

Laura Lay

Vice President, Revenue Cycle, Executive sponsor working with Engage IQ™ at Fisher-Titus Medical Center
Review Source
:
revspringinc.com/resources/blog/revspring-meets-unique-needs-of-small-rural-healthcare-systems/
Helpful(0)
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January 6, 2023
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