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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Engage IQ™ connects pre- and post-care engagement and the 

required technology to deliver an unmatched level of personalization. 

Engage IQ™ uses a 360-degree look at your patient portfolio and historical self-pay data up-front. RevSpring then 

delivers a predictable ROI, allowing you to engineer engagement and financial outcomes that are consistent and 

coordinated throughout each patients’ entire pre- and post-care journey

About RevSpring, Inc.:

RevSpring leads the market in healthcare engagement and payment solutions that inspire patients to participate in and pay for their healthcare. We’ve built Engage IQ™, the industry’s only connected patient engagement suite designed to coordinate patient interactions from pre-care to post-care to payment. RevSpring’s intelligent, holistic platform puts patient understanding at the center of one connected personal experience, allowing providers to fully optimize patient satisfaction, data accuracy, staff efficiency and financial outcomes. The company’s OmniChannel communications and payment solutions are backed by intelligence, analytics, contextual messaging and user experience best practices. RevSpring was rated #1 for Most New Capabilities in Patient Engagement by KLAS in 2023 and Best in KLAS in Patient Communications in 2024.

Product Description:

Processing incoming records and referrals is often a time-consuming, error-prone, manual task that is further challenged by high turnover and resistance to change.

Titan Intake's AI-powered platform is a superpower that enables intake teams to process 100% of incoming records 10X faster with zero change in provider behavior.

Additionally, Titan instantly keeps patients and referring providers in the loop while capturing valuable real-time operational and marketing data.

Here's a peek at Titan Intake's workflow:

  1. Intercept 100% of records, regardless of format or source
  2. Automatically identify and sort by document type
  3. Instantly extract all relevant data
  4. Update or create patient records with no transcription
  5. Keep providers and patients in the loop with zero effort
  6. Analyze real-time operational and marketing data

About Titan Intake:

Titan Intake instantly processes all incoming records and referrals with AI automation. Save your staff from manual process headaches, give patients a better experience, and drive profitability with real-time analytics.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

RevSpring delivers important financial information to patients using SMS/text messages and email allowing them to act on that information sooner and at a lower cost.

RevSpring can send one easy to understand patient statement - either digitally or paper - that combines charges from disparate EMR environments throughout your health system’s enterprise. We route and process digital payments to the right merchant environment and EMR/HIS system for each service area and post digital payments back to the correct EMR.

RevSpring offers tailored payment solutions—pay in full, payment plans, patient financing and financial assistance—presented through our PersonaPay™ portal. Patients using PersonaPay also can easily set up and manage electronic statement delivery, payment plans, card/banking, digital wallet information and payment preferences.

RevSpring's True Estimate solution determines the patient’s financial liability by using the hospital’s chargemaster (CDM) and the contracted payer rates. It combines the chargemaster amount, the contracted payer rate, and the patient’s insurance benefit details to calculate the patient’s financial responsibility after insurance. It also implements logic to apply prompt-pay and self-pay discounts when arranging for payment.

Use Cases

Description:

Engage IQ™ is built to ensure the best response and outcomes at each stage of the patient journey. It is also designed to make the overall experience remarkable, by building trust with patients through consistency and personalization.

Engage IQ features the following:

  • A digital front door delivers a retail-like experience for consumers to shop for services, compare prices and self-schedule
  • Channel intelligence empowers patients to interact with providers in the channels they prefer and are most likely to respond to
  • Operationalization of RevSpring’s proprietary propensity to pay models predict likely payment outcomes so providers can improve them—from the very beginning of the patient experience
  • OmniChannel reminders ensures patients remember and prepare for appointments
  • A digital intake experience pre-populates known information, and allows patients to input and correct personal data using innovative optical character recognition (OCR) for enhanced convenience, fewer handoffs, and essential accuracy
  • A virtual waiting room lets patients check in from the car, from their living room, or anywhere, and co-pay or prepay using the device in their hand
  • Automated care plans keep patients connected to their providers—with critical follow-up after a care episode
  • A digital first approach to billing uses intelligence to determine patients most likely to engage digitally, while using printed communications strategically to increase response and control costs
  • The use of empathy in the self-service and staff-assisted payment experience, leveraging intelligence to match payment options to the needs of the patient to increase yield and self-service convenience, and reduce staff burden.

Pediatric use cases:

None provided

Users:

The value of Engage IQ spans all types of provider organizations. Primary benefits include:

  1. Increased yield and a predictable rate based on the provider’s own patient population and current performance
  2. Self-service improvements to off-load busy staff
  3. Cost savings, with a focus on not simply more engagement but precise engagement using print and digital channels
  4. Administrative cost savings, with focus on front-end data quality, such as clean claims and patient intake accuracy, and more

These benefits apply to:

IDN/Health Systems, Physician Groups, Pharmacies and other Specialty Providers, including Urgent Care, Ambulance Services, ASCs, Orthopedics, Dermatology, Women’s Care, and more. 

Description:

For specialty practices that struggle to keep up with manual workflows, find themselves shortstaffed, or feel constantly behind, Titan Intake helps you eliminate backlog and convert more referrals to appointments.

Titan consolidates 100% of inbound records and referrals to one place without requiring your referring providers to change behavior. All relevant information is instantly extracted and easily integrated into an EMR or PM system.

Pediatric use cases:

Titan Intake intelligently identifies the patient, guarantor, and all relevant data from a patient's record. Titan's platform can be configured to any specific specialty with a customizable urgency algorithm and tailored tags and inboxes.

Users:

Titan's key users are typically in medical records, patient access, or registration teams. Little to no maintenance is required by IT teams and onboarding typically requires less than 20 hours of work.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Access +/or revenue cycle

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, eClinicalWorks, Athenahealth, Azalea Health/Prognosis, MEDHOST, Allscripts/Eclipsys, GE, McKesson, CPSI, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Integrations:

Acute care EMR, Ambulatory EMR

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Meditech, NextGen, athena, eClinicalWorks, Athenahealth, Allscripts

Hardware Compatibility:

Mobile / Tablet (web optimized), Desktop

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

RevSpring's goal is to match our solutions to the strategic investments you’ve made in your software platforms. Beyond that, we strive to integrate seamlessly. That means blurring the lines between your HIS systems and ours, elegantly filling the gaps that may exist in your platforms, and helping you deliver a positive patient financial experience.

Differentiators vs Competitors:
  1. Active integrations with 97% of the EHR market
  2. We don’t endeavor to compete with the EMR/EHR functionality, we complete it
  3. 7 integrations in the Epic’s Connection Hub and/or Epic’s Toolbox (a leading number)
  4. Dedicated integration team focused on new and expanding integrations to meet our client’s business and technology needs

Differentiators vs EHR Functionality:

Some EHRs contain a referral inbox that faxes can be directed to, but even so these must be manually converted into patient records, taking precious time and resources.

Titan Intake delivers true automation that instatnly turns faxes, emails, direct messages, and more referral formats into usable, integratable information. 

Further, Titan's urgency algorithm, summary reports, marketing data, and automated communications deliver value from the moment a patient is referred.

Differentiators vs Competitors:

One of Titan Intake's key points of differentiation in the referral management space is that referring providers do not have to change their behavior in order for the specialty practice to capture the value of Titan Intake.

Referring partners can send patients the exact same way they always have with no interruption and Titan can still automate 100% of referrals.

Further, Titan delivers real-time operational and marketing insights that enable you to grow your practice faster and smarter.

Health Equity

RevSpring can provide text/SMS services for those patients without a smartphone.

RevSpring can provide patient communications and payment information in multiple languages including English, Spanish and more.

RevSpring takes an omnichannel approach to patient engagement and can deliver patient communications and payment reminders via print (with large font), text/SMS, email and IVR.

RevSpring can send printed communications. Appointment and payment reminders can be sent digitally.

Keywords

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Customer Quote - Stillwater Medical

Videos

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Titan Intake Demo Overview

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Case Study

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Company Details

Founded in 1997

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