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Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Engage IQ™ connects pre- and post-care engagement and the 

required technology to deliver an unmatched level of personalization. 

Engage IQ™ uses a 360-degree look at your patient portfolio and historical self-pay data up-front. RevSpring then 

delivers a predictable ROI, allowing you to engineer engagement and financial outcomes that are consistent and 

coordinated throughout each patients’ entire pre- and post-care journey

About RevSpring, Inc.:

RevSpring leads the market in healthcare engagement and payment solutions that inspire patients to participate in and pay for their healthcare. We’ve built Engage IQ™, the industry’s only connected patient engagement suite designed to coordinate patient interactions from pre-care to post-care to payment. RevSpring’s intelligent, holistic platform puts patient understanding at the center of one connected personal experience, allowing providers to fully optimize patient satisfaction, data accuracy, staff efficiency and financial outcomes. The company’s OmniChannel communications and payment solutions are backed by intelligence, analytics, contextual messaging and user experience best practices. RevSpring was rated #1 for Most New Capabilities in Patient Engagement by KLAS in 2023 and Best in KLAS in Patient Communications in 2024.

Product Description:

Hand-off Referrals to Artera

Artera Referrals creates automated, omnichannel referral outreach to modernize the care experience and eliminate manual referral management.

Drive Results with Referral Templates

Rapidly deploy personalized referral outreach by using turn-key, leading practice conversation templates.

  • Automatically receive referrals from the EHR to trigger referral outreach from a known number on the patient’s preferred communication channel
  • Customize outreach and manage message fatigue with messaging rules that abide by TCPA hours
  • Reduce call center overload and increase referral conversions with throttling to improve referral conversion

Uncover Insights & Improve Efficiency

Less than half of providers have data needed to understand their own referrals.

  • Access comprehensive reports on referral management and conversions
  • Track analytics to understand workflow performance, engagement, and revenue outcomes
  • Monitor outreach performance and uncover opportunities for higher conversions

About Artera:

Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021 - 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Product Capabilities

RevSpring delivers important financial information to patients using SMS/text messages and email allowing them to act on that information sooner and at a lower cost.

RevSpring can send one easy to understand patient statement - either digitally or paper - that combines charges from disparate EMR environments throughout your health system’s enterprise. We route and process digital payments to the right merchant environment and EMR/HIS system for each service area and post digital payments back to the correct EMR.

RevSpring offers tailored payment solutions—pay in full, payment plans, patient financing and financial assistance—presented through our PersonaPay™ portal. Patients using PersonaPay also can easily set up and manage electronic statement delivery, payment plans, card/banking, digital wallet information and payment preferences.

RevSpring's True Estimate solution determines the patient’s financial liability by using the hospital’s chargemaster (CDM) and the contracted payer rates. It combines the chargemaster amount, the contracted payer rate, and the patient’s insurance benefit details to calculate the patient’s financial responsibility after insurance. It also implements logic to apply prompt-pay and self-pay discounts when arranging for payment.

Use Cases

Description:

Engage IQ™ is built to ensure the best response and outcomes at each stage of the patient journey. It is also designed to make the overall experience remarkable, by building trust with patients through consistency and personalization.

Engage IQ features the following:

  • A digital front door delivers a retail-like experience for consumers to shop for services, compare prices and self-schedule
  • Channel intelligence empowers patients to interact with providers in the channels they prefer and are most likely to respond to
  • Operationalization of RevSpring’s proprietary propensity to pay models predict likely payment outcomes so providers can improve them—from the very beginning of the patient experience
  • OmniChannel reminders ensures patients remember and prepare for appointments
  • A digital intake experience pre-populates known information, and allows patients to input and correct personal data using innovative optical character recognition (OCR) for enhanced convenience, fewer handoffs, and essential accuracy
  • A virtual waiting room lets patients check in from the car, from their living room, or anywhere, and co-pay or prepay using the device in their hand
  • Automated care plans keep patients connected to their providers—with critical follow-up after a care episode
  • A digital first approach to billing uses intelligence to determine patients most likely to engage digitally, while using printed communications strategically to increase response and control costs
  • The use of empathy in the self-service and staff-assisted payment experience, leveraging intelligence to match payment options to the needs of the patient to increase yield and self-service convenience, and reduce staff burden.

Pediatric use cases:

None provided

Users:

The value of Engage IQ spans all types of provider organizations. Primary benefits include:

  1. Increased yield and a predictable rate based on the provider’s own patient population and current performance
  2. Self-service improvements to off-load busy staff
  3. Cost savings, with a focus on not simply more engagement but precise engagement using print and digital channels
  4. Administrative cost savings, with focus on front-end data quality, such as clean claims and patient intake accuracy, and more

These benefits apply to:

IDN/Health Systems, Physician Groups, Pharmacies and other Specialty Providers, including Urgent Care, Ambulance Services, ASCs, Orthopedics, Dermatology, Women’s Care, and more. 

Description:

None provided

Pediatric use cases:

None provided

Users:

None provided

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Patient portal, Access +/or revenue cycle

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, eClinicalWorks, Athenahealth, Azalea Health/Prognosis, MEDHOST, Allscripts/Eclipsys, GE, McKesson, CPSI, Point Click Care

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Integrations:

None provided

EMR Integration & Relevant Hardware:

None provided

EMRs Supported:

None provided

Hardware Compatibility:

None provided

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

RevSpring's goal is to match our solutions to the strategic investments you’ve made in your software platforms. Beyond that, we strive to integrate seamlessly. That means blurring the lines between your HIS systems and ours, elegantly filling the gaps that may exist in your platforms, and helping you deliver a positive patient financial experience.

Differentiators vs Competitors:
  1. Active integrations with 97% of the EHR market
  2. We don’t endeavor to compete with the EMR/EHR functionality, we complete it
  3. 7 integrations in the Epic’s Connection Hub and/or Epic’s Toolbox (a leading number)
  4. Dedicated integration team focused on new and expanding integrations to meet our client’s business and technology needs

Differentiators vs EHR Functionality:

None provided

Differentiators vs Competitors:

None provided

Health Equity

RevSpring can provide text/SMS services for those patients without a smartphone.

RevSpring can provide patient communications and payment information in multiple languages including English, Spanish and more.

RevSpring takes an omnichannel approach to patient engagement and can deliver patient communications and payment reminders via print (with large font), text/SMS, email and IVR.

RevSpring can send printed communications. Appointment and payment reminders can be sent digitally.

Keywords

Images

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Videos

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Artera Referrals

Downloads

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Alternatives

Company Details

Founded in 1997

Founded in 2015

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