CXone

For healthcare providers, conversational AI could have a significant impact on operational efficiency. AI has historically excelled at handling high volume routine tasks that consume significant staff time and resources: appointment scheduling, prescription refills, department and provider routing, for example. Conversational AI will not only improve the performance of handling these tasks but will support healthcare providers in addressing the long tail of use cases that are individually less frequent but in aggregate consume time. By allowing healthcare professionals to focus on more complex and urgent tasks that demand their expertise and experience, adopting conversational AI can also improve job satisfaction as healthcare professionals can devote their time to more meaningful and engaging patient interactions.