Connect patient experiences for better outcomes

For healthcare providers, NiCE provides solutions to increase patient access and engagement. Ensure every digital and voice interaction contributes to improving patient experience, optimizing staff time and simplifying administrative systems. Through integration with your electronic health record (EHR) system, NiCE CXone Mpower connects all interactions along the care journey, giving you a complete picture of the patient experience. And only CXone Mpower embeds AI, trained on the world’s largest customer experience dataset, across the platform, to deliver frictionless experiences every time. As a world leader in customer experience software, NiCE enables patient interactions and journeys that drive better patient engagement for better patient outcomes.

Steer Health’s Digital Front Door streamlines the end-to-end patient journey. Patients can find providers, self-triage, book appointments, complete forms, communicate via AI chat, receive automated reminders, and pay online. Organizations gain higher conversion, fewer no-shows, and reduced staff workload through fully automated, integrated workflows.

Core features:

• Online Scheduling & Digital Intake – Real-time booking, forms, insurance capture.
• Automated Reminders & Follow-Up – Reduces no-shows and improves visit readiness.
• AI Patient Communication – Instant chat support for scheduling, FAQs, and navigation.
• Reputation & Web Modernization – Search visibility, mobile sites, automated reviews.
• Digital Payments – Text-to-pay, bill pay, pre-visit collection.
• Telemedicine – Integrated virtual visits with seamless scheduling and patient communication.

Digital Front Door improves patient access by modernizing how patients discover, schedule, and engage with care. 

The platform offers real-time online scheduling, telemedicine, automated reminders, AI-driven communication, digital intake, and online payments — reducing no-shows and administrative burden while increasing patient acquisition and visit completion.

Steer Health is an AI-powered growth and automation platform for hospitals and healthcare organizations. Steer's mission is to drive revenue acceleration and cost savings by reducing the burden on healthcare professionals. With innovative solutions designed to streamline patient acquisition, retention and enhance care, Steer Health is at the forefront of transforming the healthcare landscape.

• Voice, Web, Chatbot and SMS Scheduling
• Smart Routing & 1 Click Scheduling for existing patients

• Integrated OnDemand Care Options for Fast Tracking and Care Delivery Arbitrage
• Integrated Modern Communication Tools
• Referral Automation