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AI Chat

AI Chat
28 verified clients

Overview


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Avia Summary

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AI Chat is a solution provided by Loyal which was founded in 2015. It belongs to multiple categories of digital health solutions including Digital Front Door (DFD), Virtual Health, Patient Flow, and Conversational AI.
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It has 28 verified clients.
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AI Chat integrates with major EMRs such as Epic, Cerner, and Meditech.
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Some other resource(s) that may be helpful in learning about AI Chat include: A buyer’s guide to conversational AI and Buyer’s guide to the digital front door
DESCRIPTION

Loyal AI Chat is the only healthcare-exclusive conversational AI solution that can be deployed across all of your digital channels including website, patient portal, Google search, and more. It has the capability to correctly map to your staff for specific care, depending on the question and how your health system chooses to set up the workflow. 

For example, Loyal’s AI can understand if a question is specific to clinical or specialty care that should be routed to a cardiology department, or if it is strictly a billing or scheduling question. Combined with the power of Loyal Enterprise OS, Chat expands the opportunity to identify, acquire and retain patients.

Benefits:

  • Provide conversational engagement and customer support with precisely defined responses to consumer queries.
  • Virtually triage patients with Symptom Checker and integrated self-scheduling workflows.
  • Work from a self-service dialog builder and advanced NLP and ML prediction models to retain quality control over the chat experience.
  • Integrate care data and EHR scheduling capabilities with your chatbot.
  • Customizable branding configurations and service line specific bot profiles for targeted messaging and support.
  • Solve unique consumer problems with Live Chat escalation and integrate with your contact center.
  • Automatically conduct consumer satisfaction surveys and get recommendations for improvement.

Results:

  • Increased access to care, appointment conversions, and overall customer satisfaction.
  • Improved contact center efficiency and reduced low acuity call inquiries.
  • Decreased burden on emergency departments by redirecting patients to appropriate care.

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EHR integration

Ambulatory EMR, Patient portal, Website / public online sources, Other
Recommended, but not required
Epic, Cerner, Meditech, Allscripts, athena, Athenahealth
None provided
Use cases and differentiators

None provided
None provided
None provided
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Company information

Founded in 2015

12.5M total equity funding

Media


Images

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Chatbot Provider Profiles.png
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Chatbot.png
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Dialog Builder.png
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Symptom Checker.png
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Live Chat Agent View.png
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Website Chatbot.png
Videos

No videos provided

Downloads

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Reviews


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Reviewer’s Org Size
  • XL ($5B+ NPR)
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  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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Clients


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