Engagement Suite

Definitely a big help in answering questions for our patients. We enhanced our billing experience by routing patients to the appropriate billing team members and providing support to those who need to be directed to care based on the symptom checker.

We've worked with Fabric (formerly Gyant) for years and have always been happy with the service. Our solution is fully customized and meets all of our needs. We highly recommend Fabric!

"Fabric is a true partner in reshaping our digital patient experience. The new Fabric combined offering aligns with our organizational priority to consolidate point solutions and create operational efficiencies while expanding access to care for our patients. [...] we are thrilled to continue our partnership with Fabric to reimagine care delivery at OSF using its pioneering hybrid care enablement platform."

Embedding the GYANT chatbot across our enterprise website, Geisinger.org, enabled seamless routing of over 27K consumers in a week to key information on vaccine eligibility and instructions on how to schedule in our patient portal.

Mia is friendly, empathetic, bilingual, and readily available. These traits make her well equipped to lead positive and meaningful engagements with our community by providing real-time access to resources, information, and care recommendations when they need it.

As a digital-first organization, GYANT has been a partner in helping us to further shape our digital health experience. Eleanor is not simply part of our digital health strategy but she is a central part of our organization. Almost half of Eleanor’s patient interactions are outside of normal clinic hours. Eleanor is there to help patients find and use the resources they need on their schedules.

GYANT has been a true partner in shaping our digital patient experience. The fact that one in ten of our patients interacts with Clare during their patient journey speaks volumes to the impact she has made at our health system. We are proud that Clare not only empowers patients to find and use the resources they need, but also that she provides instant satisfaction and closure that today’s patients desire. 

The GYANT assistant, Mia, is not just a tool for our community, its really an extension of our resources. It provides the front-end to our administrative resources and can really help leverage and extend their time so that Mia can answer more routine qustions and that gives more time for our resources to problem-solve live with our users. 

Source: https://youtu.be/9Vf4vOa6zi0?t=879

It can be difficult for people to understand where to go. Is it the ER, the urgent care, a retail clinic, telemedicine, call a nurse line? We're not all trained medically to understand our symptoms and to triage ourselves and know where to go for care. GYANT does a great job in guiding our patients to the right care.

Source: https://youtu.be/DmlLsDt3ARA?t=133

The GYANT assistant, Claire, is compassionate in her interactions, she asks questionas at the right time, and offers support and assistance. She offers a sense of empathy even though shes a virtual assistance. It's helped decrease call volume at the contact center, call volume at urgent care clinics, and decrease foot traffic.

Source: https://youtu.be/1d9_1j7j460?t=159

Fabric has been a great partner in improving our patient engagement. The virtual triage tool has features that are still of high quality. The ability to engage with patients of all ages, different languages, and an integration into our EMR make this capability a staple in our digital front door.

Outside of virtual triage, we are able to improve patient navigation of care and of our website. Fabric continues to add features that improve the experience and has helped streamline our search for big heavy hitter topics like payment, finding providers, and schedule appointments, making it more efficient than searching on our website.