Name: Engagement Suite
Rating: 4.9 (11 reviews)

Contents

Feature highlights AVIA Summary About Product capabilities EHR Integrations Use cases and differentiators Company information Media

Engagement Suite Feature Highlights

Conversational AI

Patients interact with a chat while Fabric identifies the patient's disposition.

Patient Engagement

Use custom engagement pathways to streamline referrals, send surveys, encourage visits, and more.

Triage & Routing

Clinical symptom gathering triages and routes patients to the appropriate point of care.

Select which hospital or health system you work at and see a personalized compatibility level.

Justin Nelson

VP, Commercial Strategy

Engagement Suite is a solution provided by Fabric Health which was founded in 2009. It belongs to multiple categories of digital health solutions including Concierge Care, Personalized Care, Conversational AI, Digital Front Door (DFD), Virtual Health, Patient Flow, and Artificial Intelligence (AI).

It has 33 verified clients.

Engagement Suite integrates with major EMRs such as Epic, Cerner, and Other.

Some other resource(s) that may be helpful in learning about Engagement Suite include: Q&A with Ethan Otterlei of Zipnosis: Unlocking the potential of asynchronous care and Digital front door: The key to staying ahead in healthcare

DESCRIPTION

Fabric's Engagement Suite offers an AI-powered virtual assistant that integrates with websites, patient portals, or mobile apps to help patients find the care and resources they need. The assistant integrates with the EMR and is available to patients 24/7.

The Engagement Suite also offers AI-powered patient outreach for pre- and post-visit use cases. Patent messaging integrates with the EHR to log encounter notes and automatically flag cases and trigger escalation workflows.

FEATURED MEDIA

Fabric Engagement Suite.pdf

See all media

CATEGORIES & SOLUTIONS

Concierge Care

Personalized Care

Conversational AI

Concierge & Customer Service Tools

Virtual Triage Tools for Consumers

Conversational AI

CLIENT TYPES

Pediatric Hospitals

Accountable Care Organizations

Rural Hospitals

Small Hospital/Health System

Large Hospital/Health System

Health Insurers

Extra Small Hospital/Health System

Medium Hospital/Health System

Extra Large Hospital/Health System

Product capabilities

Contextual understanding

Fabric's Engagement Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automates workflows for clinical and administrative staff. Patient interface with conversational ai that asks questions to identity disposition, gather clinical symptoms to aid in triage, and routes patients to the appropriate point of care.

AVIA GUIDE

What is contextual understanding?

The solution should understand and respond to patient inputs in a manner that takes the context into account, providing relevant and accurate information or advice.

EHR integration

Integrations

Acute care EMR, Ambulatory EMR, Ancillary EMR, Patient portal, Website / public online sources

EHR integration and relevant hardware

Recommended, but not required

EMRs supported

Epic, Cerner, Other

Hardware compatibility

Desktop, Mobile / Tablet (native app), Mobile / Tablet (web optimized)

Use cases and differentiators

Use case descriptions

FAQs, Symptom checking, Triage, Appointment Scheduling, Live chat, Clinic Search, Doctor Search, Patient portal assistance.

Pediatric use cases

Fabric's symptom checker includes pediatric protocols and care routing.

Users

Hospitals and health systems provide Fabric's engagement tools to their patients to help guide them to care and resources.

Differentiators vs internal options

Fabric's Virtual Care Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automates workflows for clinical and administrative staff. Using automated clinical symptom gathering, Loom generates clinical SOAP notes, treatment plans, visit summaries and more. When applied across 2,000+ unique diagnoses, Loom automates 99% of administrative burden for staff and makes clinicians 2-10x faster at providing care. Additionally, Loom offers clinical decision support to providers to uphold the highest levels of care quality.

Additionally, Fabric's team of expert clinicians builds and maintains our clinical expert system and content in coordination with our Clinical Quality Advisory Council, a team of 14 practicing clinical executives from around the country. Council members perform reviews of Fabric's evidence-based clinical protocols. Additionally, the council supports ongoing quality assurance efforts and helps establish clinical quality best practices for virtual care. The council also guides in-depth studies around the safety, effectiveness, and value of virtual care.

Differentiators vs competitors

Fabric's Virtual Care Suite is powered by Fabric's Clinical Intelligence Engine, Loom. Loom is a clinical expert system and conversational ai that captures patient data across channels and automated workflows for clinical and administrative staff. Using automated clinical symptom gathering, Loom generates clinical SOAP notes, treatment plans, visit summaries and more. When applied across 2,000+ unique diagnoses, Loom automates 99% of administrative burden for staff and makes clinicians 2-10x faster at providing care. Additionally, Loom offers clinical decision support to providers to uphold the highest levels of care quality.