Best Concierge Care Products
Virtual Triage efficiently tackles the first mile of care by getting patients to the right care, at the right place and time with the right type of provider.
Clearstep’s Virtual Triage algorithms are built on top of Schmitt Clinical Content and are unique to each patient’s symptoms, acuity, and situation. Dr. Barton Schmitt is the co-author of the telephone triage protocols used in ~95% of call centers around the country and have been validated in over 200 million telephone triage encounters. They are the gold standard for telephone triage and Clearstep is the only provider of Schmitt Clinical Content for chat-based digital self-triage. In a double-blinded study, Clearstep’s triage routing exceeded 95% accuracy when compared to the judgment of a panel of ER doctors in a live, community-hospital setting.
What value does the Virtual Triage Solution provide?
Use Clearstep as a lead-generator, finding consumers online with care-seeking intent, bringing them through triage, and helping them book care at your organization. We’ve shown 10x ROI with current clients via booking appointments with Clearstep for new patients to the system.
Make it easy for existing patients to always know what to do next for their care. Promoting Clearstep as part of SMS follow-ups post-visits or embedding Clearstep in existing patient portals can help achieve this value lever.
Clearstep’s Net Promoter Score (NPS) is 4x healthcare’s average. We consistently see users leaving positive, promotional comments about our clients – we’re white-labeled, so users see Clearstep as an extension of their provider, and leave great feedback about Clearstep in the context of our client’s brand (like the examples on our homepage).
Call/Command Center Efficiencies:
Avoid patients calling your nurse triage line by deflecting them to Clearstep’s self-service triage.
Alternatively, Virtual Triage can be used to scale up non-clinical call center agents and enable to accurate triage and schedule patient appointments.
Care Routing Efficiencies:
At the end of the day, Clearstep is all about delivering the right care, at the right time, in the right care setting. Your providers are better enabled to practice at the top of their license with Clearstep ensuring the right patients are reaching them. Your system also benefits from the efficiencies of appropriate navigation (i.e. avoiding unnecessary ER visits, promoting telehealth when appropriate, routing directly to a specialist when it makes sense, etc.)
GetWell Navigate enables healthcare organizations to drive patient or member growth and retention through a combination of AI-driven text messaging and virtual care navigation. GetWell's Navigate programs support patients and members throughout the care continuum, guiding patients to the next best step in their care.
The range of growth and retention programs offered includes:
GetWell Rounds+ digital rounding, reporting and real-time service recovery solution streamlines data collection and reduces documentation time. Data captured during rounding automatically triggers real-time alerts on service recovery issues, giving nurses the ability to triage tasks to appropriate departments. Now, clinical staff can focus on the interactions that matter the most to patients. When powered by insights from GetWell Inpatient, our digital patient rounding tool can help staff prioritize their time, personalize interactions and positively impact outcomes.
Give patients, caregivers, staff, and visitors the vital information they need. Vibe Health Banner uses your logo, colors, and branding to elevate your brand and reduce your marketing costs.
Show educational videos in public areas, display the
daily menu in the cafeteria, or help people find their way. Videos, widgets, and information are available wherever they’re needed.
Users can quickly customize messages with easy to build presentations and playlists using our simple “drag-and-drop” editing. Easily incorporate other eVideon services such as our Education Library or relaxation content in waiting areas, common rooms, and more. Create your own materials and “drop” them into any arrangement you wish.
Signage can display static or dynamic messages, videos, and widgets. Examples of content include, but are not limited to:
Date and time
Emergency push notifications
Azure Health Bot empowers developers in healthcare organizations to build and deploy AI-powered, compliant, conversational healthcare experiences at scale. It combines built-in medical database with natural language capabilities to understand clinical terminology and can be easily customized to support your organization's clinical use cases. The service ensures alignment with industry compliance requirements and is privacy protected to HIPAA standards.
Reduce readmissions by closely tracking patient symptoms after discharge to monitor if they improve or worsen. If symptoms worsen, trigger automatic care escalation and the best next steps for patients. Once better, our AI will automatically end monitoring workflows.
|EMRs supported||Epic, Cerner, Meditech +17 more|
|Solutions||Care Management Platforms, Smartphone-Based Remote Monitoring & Analysis, Concierge & Customer Service Tools, Conversational AI|
|Keywords||remote patient monitoring, remote chronic care management, discharge care management tracking +5 more|
|Categories||Concierge Care, Personalized Care, DIY Care +2 more|
Patients demand easier access to healthcare: digital tools to find doctors and locations, schedule appointments, complete intake forms, pay bills – supported by frictionless access to live conversations when needed.
Supported by natural language processing, Orbita Patient Access and Acquisition is trained to understand the words and phrases patients naturally use. It triggers thoughtful dialogs to pose questions, probe for details and home in on precise information patients seek. In addition, it can detect urgent issues and reroute the conversation – a patient seeking information about emerging severe chest pain can be directed to the nearest ED location, for example.
Orbita’s enhanced conversational approach navigates patients through as many as 30 factors and conversational variables. Due to the hyper-personalized and intentional dialogs, patients rarely abandon the interaction – prompting action like scheduling appointments and completing paperwork.
Increase efficiency with our patient engagement chatbot, which automates routine patient requests such as prescription support, insurance checks, and appointment reminders/rescheduling, Overcome productivity issues by significantly reducing administrative tasks to enable your teams to focus on higher-value work.
Our CPaaS is an in-network cloud communication platform. It provides bespoke workflow designs and APIs, integrating components like omni-channel communications, vendor agnostic conversational AI, H2X connectors and translation capabilities.
It delivers customer-facing workflows for customer experience optimization, real-time on any device, any place and any platform.
Benefits to customers
*Flexible and dependable video conferencing
* Seamless collaboration between native and legacy infrastructure
* Proactive, pre-emptive technical services for hardware, software and multivendor solutions
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