Best Concierge Care Products

Fabric's Engagement Suite offers an AI-powered virtual assistant that integrates with websites, patient portals, or mobile apps to help patients find the care and resources they need. The assistant integrates with the EMR and is available to patients 24/7. 

The Engagement Suite also offers AI-powered patient outreach for pre- and post-visit use cases. Patent messaging integrates with the EHR to log encounter notes and automatically flag cases and trigger escalation workflows. 

Empower Your Patients & Drive Their Satisfaction

A hospital stay can be scary for patients, making them crave personalized care and immediate attention. Steer Concierge helps your patients express their needs to the appropriate staff without requiring manual hospital rounds.

Provide your patients with a more engaging experience and help them find answers to their pressing questions more quickly with Steer Concierge.

Reduce the Burden on Nurses & Hospital Staff

Caring for patients and following up on patient visits manually takes up much time and increases pressure on staff. Deliver personalized care with Steer Concierge while helping staff meet patient needs more quickly and under less stress.

Get Valuable Insights Into Inpatient Care Settings

Gain a deeper understanding of your patients’ needs and discover gaps and opportunities in the inpatient experience. With Steer Concierge’s data analytics, you can learn from mistakes and create even better patient experiences – fostering a positive memory about your care facility with patients and their families.

GetWell Rounds+ digital rounding, reporting and real-time service recovery solution streamlines data collection and reduces documentation time. Data captured during rounding automatically triggers real-time alerts on service recovery issues, giving nurses the ability to triage tasks to appropriate departments. Now, clinical staff can focus on the interactions that matter the most to patients. When powered by insights from GetWell Inpatient, our digital patient rounding tool can help staff prioritize their time, personalize interactions and positively impact outcomes.
 

• Hardwire best practices in rounding
  
• Increase speed-to-insight and uncover root cause of feedback
  
• Guide clinicians on what to talk about with best practice templates
  
• Increase efficiency and empower staff
  
• Create insights through robust data collection and reporting
  
• “Close the loop” on service requests
  
• Improve quality of interactions between clinicians and patients
  
• Automatically triage requests to the appropriate team

Give patients, caregivers, staff, and visitors the vital information they need. Vibe Health Banner uses your logo, colors, and branding to elevate your brand and reduce your marketing costs. 

Show educational videos in public areas, display the

daily menu in the cafeteria, or help people find their way. Videos, widgets, and information are available wherever they’re needed. 

Users can quickly customize messages with easy to build presentations and playlists using our simple “drag-and-drop” editing. Easily incorporate other eVideon services such as our Education Library or relaxation content in waiting areas, common rooms, and more. Create your own materials and “drop” them into any arrangement you wish.

Signage can display static or dynamic messages, videos, and widgets. Examples of content include, but are not limited to:
Date and time
Educational videos
Emergency push notifications
Important updates
Infographics
Local interest
Maps
Menus
News
Patient services
Promotional videos
Relaxation videos
Schedules
Staff updates
Streaming content
Television channels
Weather

Nuance Patient Engagement Solutions combine decades of healthcare expertise with award‑winning omnichannel engagement technology that powers over 31 billion customer interactions annually. A single solution based on market‑leading Natural Language Understanding (NLU) and proven AI brings world‑class consumer engagement to healthcare, modernizing interactions across the patient journey.

Increase patient acquisition and retention while reducing the administrative burden on staff with a secure, intuitive online chat solution. Dash delivers the tools you need to: 

• Resolve patient inquiries faster with departmental routing.
• Monitor real-time patient conversations and conversational history with audit trails. 
• Deliver seamless interactions with your consumer, regardless of how they reach you. 

Azure Health Bot empowers developers in healthcare organizations to build and deploy AI-powered, compliant, conversational healthcare experiences at scale. It combines built-in medical database with natural language capabilities to understand clinical terminology and can be easily customized to support your organization's clinical use cases. The service ensures alignment with industry compliance requirements and is privacy protected to HIPAA standards.

Our CPaaS is an in-network cloud communication platform. It provides bespoke workflow designs and APIs, integrating components like omni-channel communications, vendor agnostic conversational AI, H2X connectors and translation capabilities.

It delivers customer-facing workflows for customer experience optimization, real-time on any device, any place and any platform.