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Alelo Enskill: AI-powered patient engagement and education

Alelo Enskill: AI-powered patient engagement and education

Alelo Enskill: AI-powered patient engagement and education

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By Alelo
4.9

8 reviews

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Alelo Enskill: AI-powered patient engagement and education
Alelo Enskill: AI-powered patient engagement and education

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OverviewReviews
Clients
Resources

Overview


Contents


OverviewFeature highlightsAVIA SummaryAboutFeatured ReviewsProduct capabilitiesEHR IntegrationsUse cases and differentiatorsDiversity, equity, and inclusion practicesCompany informationMedia
Alelo Enskill: AI-powered patient engagement and education Feature Highlights

Virtual Patient Navigators

Enskill Virtual Patient Navigators connect patients with educational and other resources.


Simulated Patients and Caregivers

Simulated patients and caregivers provide realistic practice in patient engagement skills.

Select which hospital or health system you work at and see a personalized compatibility level.
Avia Logo

Avia Summary

o
Alelo Enskill: AI-powered patient engagement and education is a solution provided by Alelo. It belongs to multiple categories of digital health solutions including Conversational AI, Artificial Intelligence (AI), and Patient Education.
o
It has 5 verified clients.
o
Alelo Enskill: AI-powered patient engagement and education integrates with major EMRs such as Epic.
o
Some other resource(s) that may be helpful in learning about Alelo Enskill: AI-powered patient engagement and education include: A Buyer’s Guide to Patient Education and Top Patient Education Companies Report | 2023
DESCRIPTION

Alelo’s Enskill platform uses conversational avatar technology to create Virtual Patient Navigators that listen to patient concerns, answer questions, and connect patients with educational and other resources. All recommendations are grounded in accredited content that is approved by the healthcare provider, eliminating the risk of hallucinations. Enskill uses generative AI to transform a healthcare organization’s existing content on the Web and YouTube into an interactive learning resource. Enskill develops a profile of each user (patient, caregiver, healthcare professional) and their situation, and uses it to personalize responses.

Enskill Virtual Patient Navigators improve the quality of patient and caregiver experiences. They support users with low health literacy. Resource Navigators can promote treatment compliance and improve health outcomes. They promote patient engagement, develop self-efficacy, and lessen anxiety and stress. Enskill Virtual Patient Navigators align well with telehealth initiatives.

Enskill also provides simulated patients and caregivers that train healthcare workers (e.g., patient navigators, community health workers) in patient support skills, and helps them keep abreast of new developments in treatment. Trainees develop skills much faster and are able to apply them immediately in a clinical setting.

Alelo combines the latest in AI technology with research in human learning to help healthcare providers improve the patient experience and transform training and education. Alelo was a Finalist in the XPRIZE Rapid Reskilling competition, in which it rapidly trained community health workers and placed them with healthcare providers. Over 500,000 people have learned new skills with Alelo products.

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FEATURED MEDIA
See more

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Virtual Patient Navigators- Trustworthy AI for Patient Education.pdf
Virtual Patient Navigators- Trustworthy AI for Patient Education.pdf
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Virtual Patient Navigator Brief
Virtual Patient Navigator Brief
See all media
CATEGORIES & SOLUTIONS

Conversational AI


Artificial Intelligence (AI)


Patient Education


Conversational AI in Pre-care Interaction


Conversational AI for Post-care Management


Conversational AI in Care Process


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CLIENT TYPES

Pediatric Hospitals

Academic Medical Centers

Large Hospital/Health System

Government

Home Healthcare

Behavioral Health Providers

Startup Partners

Extra Large Hospital/Health System

AWARDS
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Featured Reviews

"

I have had the pleasure of working with Alelo for the past year. I needed an interactive and realist platform for senior leaders to test drive handling challenging conversations. The Alelo team was open to my input, curious to learn more about my client's circumstances and adapted the application to those needs. It was a team effort from beginning to end. If you are looking for a great partner with a product that has immediate application and multi-use future potential ---Alelo is it.

"

A verified Other working with Alelo Enskill: AI-powered patient engagement and education .

"

My experience using Alelo Enskill kept me engaged as I was intrigued to continue the conversation and explore the full potential of the interaction which did go beyond the objectives. I was particularly drawn into the skill development exercises, especially while interacting with a client scenario. It was helpful to have the learning objectives visible to guide the conversation. The assessment feeback was highly valuable, especially with the option to repeat practice sessions, allowing for improvement. While there is a delay in processing the recordings, which creates brief pauses in the conversation, it does not significantly detract from the overall experience.  

"
End user
"

Our company, Allen Interactions, has been creating highly adaptive and engaging dynamic role play scenarios for clients. We strive to create role plays with fully dynamic brancing and feedback. For decades we have spent an enourmoust amount of time and money creating complex scripts and tons of video clips to accomplish these coals. With Alelo Enskill, we can create these types of scenarios with a fraction of the time and costs. The Enskill scenarios also have the added benefit of being limitless on the interactions with the functionality of voice recognition.

"
Project manager
"

Using Alelo's AI-based platform with simulated scenarios, I have practiced speaking in a low-anxiety environment. The platform has great potential for language learning and developing communicative skills through natural and meaningful interactions, all while receiving feedback aligned with specific learning goals. By integrating tasks into relevant contexts for the learner, it becomes a meaningful learning experience, helping individuals feel more comfortable and better prepared for similar real-life situations.

"

A verified Other working with Alelo Enskill: AI-powered patient engagement and education .

"

The Alelo Enskill program is an effective training tool that provides practical experiences for the user. Interacting with the avatar simulation is easy and self-explanatory. The assessment feature after completing the simulation is valuable, in that it provides the user with information about what they did well and areas they can improve on. The Alelo Enskill program is tailored to a company's needs and is versatile across topic areas. I would recommend this program to anyone for education and training purposes.

"
Dexter Cooper
Dexter Cooper
Program ManagerProject manager
View all reviews
View all reviews
Product capabilities

Contextual understanding

Enskill Resource Navigators ask open-ended questions to understand the patient's concerns, and where they are on their care journey. They ask follow-up questions as needed so that they can provide the most relevant information.

AVIA GUIDE
What is contextual understanding?
The solution should understand and respond to patient inputs in a manner that takes the context into account, providing relevant and accurate information or advice.
Interoperability

Enskill integrates with health systems' existing patient information websites and digital channels. Enskill tools are able to automatically extract metadata from health systems' YouTube channels and podcasts.

AVIA GUIDE
What is interoperability?
Conversational AI solutions should seamlessly integrate with the EHR and other existing systems, databases, and digital channels.
Data security and privacy

All user data is anonymized to protect patient privacy. Alelo privacy safeguards have been subjected to IRB (Institutional Review Board) review. Enskill complies with California digital privacy standards.

AVIA GUIDE
What is data security and privacy?
Solutions must protect patient privacy and comply with HIPAA and all other applicable regulations.
Naturalistic interaction

Users interact via a natural spoken-language interface, just as they would with a human being. Enskill's generative AI supports unscripted dialogue.

AVIA GUIDE
What is naturalistic interaction?
The user experience should mimic human conversation and include an easy, intuitive interface.
Scalability

Enskill servers operate in the cloud, and are able to support many thousands of users around the world. Additional servers are added when needed.

AVIA GUIDE
What is scalability?
The solution should be capable of handling increasing volumes of interactions as use cases expand and adoption grows.
Adaptability

We continually evaluate available large language models for performance and reliability, and can quickly upgrade to new models as they become available.

AVIA GUIDE
What is adaptability?
A good solution should keep pace with rapidly evolving AI technology and continuously improve over time.
Accurate & Relevant

Enskill recommends only content that is approved by the health system. It engages patients in dialogue to understand their needs, and recommends content that is most relevant to their needs.

AVIA GUIDE
What is accurate & relevant?
Content is accurate, in the best interest of the patient, and without commercial bias by provider, insurer, or supplier. Content is continuously updated to reflect the latest studies or findings, and reviewed by appropriate standards boards so patients feel confident in their decision-making. Content is relevant and pinpointed to meet a patient’s immediate needs.
Records Historical Context

All interactions with the patient and logged and recorded. Session outcomes can inform subsequent sessions.

AVIA GUIDE
What is records historical context?
Captures and tracks what information has been provided to the patient, what education they did or did not understand, whether they are reading the tools, etc. Recording dates of when education materials were received helps ensure they don't repeatedly get the same information. Historical context prompts clinicians to reinforce critical messages to ensure the patient sticks to their care plan.
Guided & Personalized

Enskill Virtual Patient Navigators personalize their recommendations based on the patient's condition and where they are on their care journey. Personalized content choices empower patients with information about treatment options, managing symptoms, and accelerating recovery.

AVIA GUIDE
What is guided & personalized?
Guided journeys for a specific condition helps providers understand what stage of behavior change the patients is in to better personalize, inform, and guide the next steps in the care plan and whether there is a need for targeted intervention. Personalized materials enable patients to learn about the risks and benefits of different options, form preferences, and share in the decision-making on treatment options.
EHR Integration

Enskill supports patient authentication via Epic.

AVIA GUIDE
What is ehr integration?
Uses the patient’s medical record and diagnosis to provide a list of health education specific to the patient’s needs. Efficiently recommends content based on the patient's profile, visit history, and current clinical encounter. Content can be shared directly through patient portal before, during, or after a visit. Supports mix of traditional and custom orders and results interfaces; integrations include but are not limited to HL7.
EHR integration

Integrations
Website / public online sources
EHR integration and relevant hardware
Use case dependent
EMRs supported
Epic
Hardware compatibility
Desktop, Mobile / Tablet (web optimized)
Use cases and differentiators

Use case descriptions

AI-powered Resource Navigators listen, answer questions, provide personalized content recommendations, and connect to resources.

Patient navigators, community health workers, and other health professionals practice communication skills with AI-powered simulated patients.

Pediatric use cases

Teenagers and preteens can use Enskill to get information about diseases and treatments, in language that they understand.

Users

Patients and caregivers. Also patient educators, community health workers, patient navigators, and other health professionals who interact with patients.

Differentiators vs internal options

N/A. Enskill does not handle EHR data.

Differentiators vs competitors

- Improves the quality of patient and caregiver experiences

- Rapid upskilling of healthcare staff

- Promotes patient engagement and self-efficacy

- Promotes treatment compliance

- Reduces anxiety and stress due to lack of information or patient overload

- Reduces the burden on healthcare staff to communicate with patients and answer their questions

- Enhances providers' existing digital outreach and social media initiatives

Health Equity

Alelo Enskill: AI-powered patient engagement and education's approach to Readability

Enskill has a spoken-language interface, so it is easily usable by low-literacy users.

AVIA GUIDE
What is readability?
Expands access by overcoming literacy challenges through use of appropriate reading level for audience based on Flesch-Kincaid scale.
Alelo Enskill: AI-powered patient engagement and education's approach to Language accessibility

Enskill supports conversation with patients in a variety of languages. The language models have been specifically trained for English, Spanish, Chinese, and Japanese, to name a few.

AVIA GUIDE
What is language accessibility?
Provides inclusive language services, including availability of interpreters for all languages that are in your community through physical or digital means.
Alelo Enskill: AI-powered patient engagement and education's approach to Accessible engagement options

Users can interact via voice, or can enter text if preferred. Responsive design supports use on a wide range of devices.

AVIA GUIDE
What is accessible engagement options?
Offers engagement options, including a variety of communication channels such as text, voice and larger fonts.
Alelo Enskill: AI-powered patient engagement and education's approach to Equity informed design

Enskill uses large language models that have been tested against bias. Alelo conducts further testing to ensure that responses are not biased.

AVIA GUIDE
What is equity informed design?
Eliminates hardware or software biases, such as inaccurate biometric data collection, unfavorable or non-evidence-based algorithms toward one race.
Alelo Enskill: AI-powered patient engagement and education's approach to Cultural competence

Enskill can automatically adapt its responses to users with limited English skills. It also can be configured to use languages other than English.

AVIA GUIDE
What is cultural competence?
Adapts messaging to respond to unique cultural differences and needs.
Company information

By Alelo

Visit website

HELPFUL TOOLS

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Media


Images

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Improved Patient Experience
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24/7 Info Patients Need
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Practice Anytime Anywhere
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More Practice = More Learning
Videos

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Demo Oral Health Advisor
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Demo Resource Navigator
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Cancer Center Resource Navigator
Downloads

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Case Study: Rapid CHW Training
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Virtual Patient Navigators- Trustworthy AI for Patient Education.pdf
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Virtual Patient Navigator Brief
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Article: How to Harness Gen AI
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Brandon Hall Alelo Review
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https://www.alelo.com/2024/10/alelo-named-to-avia-marketplaces-2024-top-conversational-ai-and-patient-education-companies/
Select which hospital or health system you work at and see a personalized compatibility level.

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NESA Virtual Care Platform

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Medical Brain

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Infermedica: The Medical Guidance Platform

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Eleanor

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VS
Aiva Nurse Assistant

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Reviews


Filter reviews


Overall Score
4.9

8 reviews


4.8

Features

4.9

Ease of use

4.9

Customer Support

4.8

EHR Integrations

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Reviewer’s Rating
5
4
3
2
1

Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
  • M ($1-3B NPR)
  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility
Select EMR

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

October 3, 2024

verified

October 3, 2024

The best partners with a flexible and evolving product

I have had the pleasure of working with Alelo for the past year. I needed an interactive and realist platform for senior leaders to test drive handling challenging conversations. The Alelo team was open to my input, curious to learn more about my client's circumstances and adapted the application to those needs. It was a team effort from beginning to end. If you are looking for a great partner with a product that has immediate application and multi-use future potential ---Alelo is it.

View more


A verified External consultant working with Alelo Enskill: AI-powered patient engagement and education.


Helpful(0)

October 3, 2024

verified

October 3, 2024

Alelo Enskill responds effectively to user input creating an interactive and personalized learning experience.

My experience using Alelo Enskill kept me engaged as I was intrigued to continue the conversation and explore the full potential of the interaction which did go beyond the objectives. I was particularly drawn into the skill development exercises, especially while interacting with a client scenario. It was helpful to have the learning objectives visible to guide the conversation. The assessment feeback was highly valuable, especially with the option to repeat practice sessions, allowing for improvement. While there is a delay in processing the recordings, which creates brief pauses in the conversation, it does not significantly detract from the overall experience.  

View more


user image

End user working with Alelo Enskill: AI-powered patient engagement and education


Helpful(0)

October 3, 2024

verified

October 3, 2024

Alelo Enskill - Excellent Engagement for English Language Learners

Alelo EnSkill has been an invaluable tool in our classroom. Our students have given positive feedback, thoroughly enjoying their interactions with the avatars in various scenarios. This experience has significantly boosted their confidence, vocabulary, and ability to engage in conversations they might otherwise be too shy to attempt.

The ability to monitor student progress has provided our faculty with insights into student performance, allowing us to identify and support students who need extra help. Overall, Alelo Enskill has greatly enhanced our program, and I would highly recommend it to other educators.

View more


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Corinne Whitney

Program Manager, College program manager working with Alelo Enskill: AI-powered patient engagement and education at Georgian College

Helpful(0)

October 2, 2024

verified

October 2, 2024

Great and easy way to get information and training

This platform helps connect service and information automatically, allowing you to converse as if you were speaking with an almost real person and get the answers you’re looking for without having to search. You can feel like you're talking to an expert, while knowing the information you receive is reliable, in a much faster and more secure way.  

View more


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JULIO SANTIESTEBAN

CEO Education Business Unit, End user working with Alelo Enskill: AI-powered patient engagement and education at Instituto Universitario Kelvin

Helpful(0)

October 2, 2024

verified

October 2, 2024

A wonderful tool for the most engaging and adaptive conversational practice on the market.

Our company, Allen Interactions, has been creating highly adaptive and engaging dynamic role play scenarios for clients. We strive to create role plays with fully dynamic brancing and feedback. For decades we have spent an enourmoust amount of time and money creating complex scripts and tons of video clips to accomplish these coals. With Alelo Enskill, we can create these types of scenarios with a fraction of the time and costs. The Enskill scenarios also have the added benefit of being limitless on the interactions with the functionality of voice recognition.

View more


user image

Project manager working with Alelo Enskill: AI-powered patient engagement and education


Helpful(0)

October 1, 2024

verified

October 1, 2024

Engaging in meaningful interaction tailored for the user.

Using Alelo's AI-based platform with simulated scenarios, I have practiced speaking in a low-anxiety environment. The platform has great potential for language learning and developing communicative skills through natural and meaningful interactions, all while receiving feedback aligned with specific learning goals. By integrating tasks into relevant contexts for the learner, it becomes a meaningful learning experience, helping individuals feel more comfortable and better prepared for similar real-life situations.

View more


A verified Educator and researcher working with Alelo Enskill: AI-powered patient engagement and education.


Helpful(0)

September 27, 2024

verified

September 27, 2024

The navigator is both useful in finding resources tailored to your needs and in praticing conversations that accomplish a connection with others that is both informational and social.

The demo gives a good sense of several use-cases for the Navigator. It performed effectively in each

View more


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Chris Dede

External reviewer working with Alelo Enskill: AI-powered patient engagement and education at Harvard Graduate School of Education

Helpful(0)

September 3, 2024

verified

September 3, 2024

The Alelo Enskill program can elevate your training program.

The Alelo Enskill program is an effective training tool that provides practical experiences for the user. Interacting with the avatar simulation is easy and self-explanatory. The assessment feature after completing the simulation is valuable, in that it provides the user with information about what they did well and areas they can improve on. The Alelo Enskill program is tailored to a company's needs and is versatile across topic areas. I would recommend this program to anyone for education and training purposes.

View more


user image

Dexter Cooper

Program Manager, Project manager working with Alelo Enskill: AI-powered patient engagement and education

Helpful(0)
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Navigating the New Frontier: Protecting Patient Data in Conversational AI and Beyond
With conversational AI involved, legal frameworks like HIPAA and GDPR still apply, but involve added complexity and dimensions. Within legal frameworks like HIPAA and GDPR, conversational AI raises new questions about patient privacy and compliance. For instance, can a chatbot be HIPAA-compliant? How do we ensure that the data processed through conversational interfaces receive the same level of security as traditional electronic health records? Legal authorities and legislative bodies are starting to tackle these issues, but healthcare providers must stay ahead of the curve to ethically utilize these tools and ensure legal compliance.
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January 5, 2024
A new era for health systems: AI-based solutions for superior care
Consumers continue to expect more with each healthcare experience, and providers are grappling with how new market solutions can cater to non-loyal patients. Health systems operate in a progressively competitive environment as the supply of available healthcare services has grown. Meanwhile, consumers have adapted their lifestyles over the past three decades to a fast-paced, competitive, and accessible market. As a result, today’s healthcare consumers have a wide array of choices at their disposal, including a burgeoning array of telehealth options that can serve patients in any location.
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January 9, 2024
In AI we trust? Not without finding its clinical puzzle piece.
Generative AI solutions offer incredible opportunities for the healthcare industry to improve care across multiple dimensions and provide accessible and engaging user experiences. It makes sense that healthcare entities want to implement these tools quickly to attain the promised benefits and avoid falling behind their competitors. But these technologies might still fall short of the hype, with significant shortcomings that may overshadow the advantages for many potential customers.
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October 17, 2024
Top Conversational AI Companies Report | Fall 2024
AVIA Marketplace's Top Conversational AI Companies Report | Fall 2024
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July 3, 2024
Digital front door: The key to staying ahead in healthcare
The Digital Front Door (DFD) methodology has emerged as a pivotal element in enhancing patient engagement, streamlining operations, and ensuring a competitive advantage. In a 2022 KLAS Top of Mind Research Report, 55% of healthcare leaders stated that their organization uses some form of DFD technology. The organizations that didn’t yet have one said it was on their radar for later implementation.
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September 9, 2024
Accelerating Innovation at Boston Children’s | Voices of the AVIA Network
Jen Magaziner, VP, Digital Health at Boston Children's Hospital and Sonia Singh, Chief Insights Officer at AVIA discuss the latest on accelerating innovation at Boston Children's Hospital in AVIA's "Voices of the AVIA Network" series.
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Resources
For Vendors
Vendor Resources
Glossary

Top Categories

Ambient Intelligence

Digital Front Door (DFD)

Remote Monitoring (RPM)

Virtual Nursing

Conversational AI

Digitally-Assisted Provider Documentation

Dynamic Staffing & Scheduling

Virtual Visits (Synchronous + Asynchronous)

Patient Education

Revenue Cycle Management (RCM)

Clinical Decision Support (CDS)

Smart Rooms

Smart Hospitals

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AVIA
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