VectorCare

Patient Discharge:

Whether it's post-surgery or an ED visit, VectorCare gives you the tools to build custom workflows to drive the right care, at the right time. 

With your network of contracted Vendors connected, scheduling any level of service takes less than 3 minutes. 

From an Ambulance ride to an Uber or Lyft ride, scheduling is seamless and intuitive.

Access:

Case Managers, Administrators, Transfer Center team, and Nurses. You decide who can access VectorCare and schedule from within the EHR or Web App.

1. Embedded within EHR but focused on logistics & transitions

VectorCare is designed to integrate directly into the EHR workflow (via SMART on FHIR), enabling ordering, dispatching, scheduling, and tracking of non-acute care services (transportation, home health, DME) from within the same clinical system.

In contrast, standard EHRs are built primarily for clinical documentation, orders, billing, and care delivery – not typically orchestrating vendor networks, transport logistics, or cross-setting workflows in the same way.

Why this matters: It reduces friction (no separate logistics portal), improves visibility of transitions, and keeps everything in context of the patient encounter rather than separate systems.

2. Real-time, bidirectional SMART on FHIR integration & workflow embedding

VectorCare supports SMART on FHIR standards: it can be launched in the EHR context, exchange data in real time, embed scheduling/ordering into the EHR, and keep logistical data (e.g., transport status, pickup ETA) in sync with clinical data. 

Standard EHR functionality often relies on internal modules (e.g., transportation scheduling or case management) or separate logistical systems, with less agility, fewer vendor-agnostic integrations, and more manual work or data duplication.

Why this matters: With SMART on FHIR, you gain plug-and-play app-style flexibility, minimizing custom integration efforts and enhancing interoperability across systems and vendors.

3. Built for networked care logistics, not just patient records

VectorCare gives you a marketplace of credentialed vendors (transportation, home health, DME), multi-vendor broadcasting, real-time vendor performance tracking, no-show/cancellation reduction, rideshare orchestration, etc. 

EHRs are excellent at storing, processing, and retrieving clinical data. They often don’t include best-in‐class vendor management and logistics orchestration out-of-the-box (especially across non-clinical service providers).

Why this matters: When you’re coordinating post-acute, transitional, or non-acute services (like discharge transport or home health setup) the logistics layer is as important as the record layer. VectorCare is tailored for that.

4. No-code workflow builder + configurable logic vs standard rigid workflows

VectorCare emphasizes a configurable, no-code workflow builder, giving operational teams the ability to define logic-based workflows (e.g., discharge → transport → home setup) without heavy IT builds. 

Traditional EHR workflows tend to be pre-configured, more rigid, and often require custom build/IT involvement for non-standard processes (especially logistics transitions).

Why this matters: The flexibility helps adapt to varied care-transition processes across hospitals, home health, payers, etc., and potentially faster time to value.

5. Analytics, logging, and logistics-centric KPIs vs clinical/documentation focus

VectorCare supports real-time tracking, vendor performance KPIs, machine-learning-based insights, and data on transitions, throughput, cancellations, etc. 

EHRs typically focus analytics on clinical outcomes, documentation quality, and internal care delivery metrics, less so on external logistics, vendor networks, or cross-setting service orchestration.

Why this matters: For enterprises focused on reducing length of stay, avoiding readmissions, or optimizing the full care-transition pathway, the logistics data layer provides novel metrics and actionable insights.

6. Vendor-agnostic & multi-vendor orchestration vs single-vendor lock-in

VectorCare is built to interact with many vendor types (transport, DME, home care), broadcast to multiple providers, select based on credentialing, etc. 

Many EHRs have modules or partner networks, but often the logistics/transport/home-care orchestration is either internal or limited to a small set of partners.

Why this matters: It enables health systems and payers to orchestrate across a broad ecosystem, not just the internal silo, and support more flexible, scalable vendor networks.

7. Focus on post-acute, transition, throughput, and service orchestration

As noted in published commentary, VectorCare is aimed at optimizing discharge processes, patient transitions, and non-acute service workflows — e.g., reducing a 31-minute process down to 3 minutes in one case. 

Case Management Society of America

EHRs are fundamentally built around acute/primary care workflows — charting, orders, results, typical inpatient/outpatient care — but may have less maturity for coordinating cross-setting transitions (home health, transport, DME) in a unified way.

Why this matters: For organizations with significant transition-of-care burden (e.g., large hospitals, payers, post-acute networks), this specialized functional difference can drive operational performance that standard EHR modules may not support as well.