Best Improving Engagement & Self-Management Products

Without Hyro, health system call centers are reaching the burnout threshold too quickly. That’s when the perfect storm of missed calls, long wait times and poor user experience hits hard, ultimately causing patient churn and lost revenues. With Hyro, call center capacity is a non-issue, with 65-85% of calls being automatically deflected or resolved end-to-end, and the remainder of calls being quickly and accurately routed to the right departments.

It's an ever-clean filter you never need to change – Hyro has a three-pronged system to sorting call volume, automating routine calls without human intervention, directing complex calls to the right agent, and deflecting simple calls to SMS for self-service.

Smart Routing:

Navigate calls to the accurate source of support with natural language understanding (NLU)- based smart routing. Instantly match and transfer patient queries to the right service departments, skipping complicated audio menus and lengthy wait times in the process.

End-to-End Resolution:

Automate key digital services from start to finish with conversational AI end-to-end resolution. Solve routine requests such as physician scheduling, paying bills and getting answers to critical questions, without a human in the loop.

SMS Deflection/ Call-to-Text:

Shield overloaded call center teams from repetitive tasks with SMS Deflection (Call-to-Text). Funnel patients to self-serve with the resources you’ve already invested in, directing them to patient portals, FAQ pages, chat solutions and mobile app features.

Benefits:

• 3-10 day deployment
• Zero client-side maintenance
• 60-85% deflection/ resolution of calls and messages
• 5x Average Handle Time
• 99% reduction in Average Hold Time
• Pre-loaded skills, like scheduling and routing
• Proprietary natural language engine that adapts to patients' dialects, phrasing, sentiment and more
• Integrations with Epic EMR, Salesforce, and major telephony providers like Cisco, NICE, Genesys and Twilio

Andor Health was born over 4 years ago with a single mission; to fundamentally change the way in which care teams, patients, and families connect and collaborate. By harnessing the latest innovations in OpenAI/GPT models, our cloud-based platform unlocks data stored in source systems - such as electronic medical records - to deliver real-time actionable intelligence to care teams within ubiquitous virtual collaboration platforms like Zoom. By perfecting communication workflows, our platform accelerates time to treatment, decreases clinician burnout, and drives better patient outcomes.  

Healthcare institutions and providers use ThinkAndor® to enable providers to configure patient and clinician interactions with ubiquitous team collaboration platforms. This eliminates the need to manage added applications. ThinkAndor® enables a frictionless virtual interaction allowing physicians and patients to communicate without being distracted by disjointed technologies during a virtual consultation. 

ThinkAndor is the only integrated virtual collaboration platform that can truly bring together all aspects of outpatient, inpatient, post-acute and at home virtual care collaboration through the 5 Pillars of Virtual Health: Virtual Visits, Virtual Hospital, Virtual Patient Monitoring & Care Management, Virtual Team Collaboration, and Virtual Community Collaboration. 

Features include:

• Virtual visits launched from the EHR
• Voice-to-text clinical notes
• Real-time alerts and notifications
• Secure collaboration channels
• ThinkAndor® AI Bot provides relevant content and clinical context to visits and care teams
• Device-agnostic virtual rounding, nursing, sitting and remote consults to power the virtual hospital
• Remote specialty consults such as Tele Stroke, Tele Psych, and Tele ICU
• Access to a virtual on-demand network
• Multi-room/patient virtual sitting for a variety of risk types
• Virtual nursing to address staffing shortages

In 2020, Microsoft M12 took an investment position in Andor Health and works very closely to optimize virtual interactions leveraging OpenAI and GPT. Since then, Andor Health has grown to serve over 70,000 providers and over 500 hospitals leveraging the Andor Health platform across the US, Canada, and UK. Orlando Health, Medical University of South Carolina, Tampa General Hospital, Yale New Haven, and the National Institutes of Health are among some of the most notable. You may find some of our most prestigious partners here, https://andorhealth.com/partners.html. 

Most Importantly, Black Book has ranked Andor Health as the #1 Virtual Care Collaboration Solution with the Highest Client Satisfaction in 2023! Black Book Market Research used 18 key performance areas of operational excellence to rank Virtual Care Solutions vendors, and recognized Andor Health as the Highest in Client Satisfaction.  More importantly, Black Book reached out to nearly 1000 provider organizations, hospitals, and health systems to perform this independent market evaluation with Andor Health taking  #1 in 13/18 key performance indicators across all 5 pillars of virtual health & collaboration! This success is a proven indicator of Andor Health’s focus to empower clinicians and care teams with distinct, AI-powered virtual collaboration experiences. 

Orbita is the connective tissue between providers and patients to make navigating healthcare easier. We partner with healthcare organizations to implement smart virtual assistants, powered by generative and conversational AI, that engage patients across web, text and voice channels. Our solutions – which meet critical privacy and security standards – help providers improve operational efficiency by automating workflows as they face the challenges of labor shortages, while also capturing revenue generated by routine, chronic and preventative care. 

GYANT Front Door is an AI-powered virtual assistant that integrates with websites, patient portals, or mobile apps to help patients find the care and resources they need. The assistant integrates with the EMR and is available to patients 24/7. 

WELL is the enterprise-proven patient communication platform. Control all patient communications, whether they're automated, direct, or from your vendors. Switch seamlessly between automated messages and real-time (live) interactions—delivered the way your patients want.

Award-winning AI for healthcare.

The Avaamo Difference:

• Our deep healthcare experience and dedicated team ensures constant investment, innovation, and focus.
• Our multi-year relationship with Epic exposes us to new APIs and the most thorough Al automation for Epic.
• We deliver the fastest deployment due to our robust library of healthcare skills and workflows.
• We are the only HIPAA-compliant conversational Al platform to ensure protection of personal healthcare information.
• We offer omnichannel deployment out-of-the-box including Al voice interactions in the contact center.

Amwell offers a leading digital healthcare enablement platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital healthcare will transform healthcare. The Company offers a single, comprehensive platform to support all digital healthcare needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers digital healthcare solutions for over 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives. For more information, please visit amwell.com.

Whole-Person Virtual Care for All. The technology to connect, expertise you can trust and the power to improve health

Intraprise Health offers a branded, consumer facing Digital Front Door which acts as the consumer entry point into a health system. Your unique, branded mobile app will unify and integrate healthcare services into a single location, simplifying access to your patient engagement ecosystem and providing a frictionless consumer experience.