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Description
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Use cases
EHR integrations
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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Differentiators
Keywords
Media
Company details
Care Angel
Care Angel

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Categories

Solutions

Description

Product Description:
**Care Angel** is designed to meet patients where they are technologically, linguistically and culturally to maximize engagement. Starting with a simple phone call, supported by text, chat, Whatsapp and other familiar communication modalities that will encourage engagement and continuous health improvement, we remove 100% of technology barriers. Angel effectively communicates with hard-to-reach populations through personalized conversations, improving patient care management, care coordination and care plan adherence. Payers and providers optimize HEDIS/STAR performance, improve care quality, patient satisfaction and ROI and outcomes. Our solution boasts higher than average engagement, with sustained annual performance at 86% engagement, 63% reduction in avoidable ER visits and cost savings of $496k / 1,000 patients among a blend of high and rising risk populations that includes low income. Administratively, our solutions enables clinicians to practice at the top of their license through our real-time alerting system that does not disrupt existing workflow.
About Care Angel:

A digital health engagement service. Meet Angel, the World’s First AI & Voice Powered Virtual Nurse Assistant managing entire at-risk populations at scale.


Angel is powered by an award winning, omni-channel, monitoring, care management & care coordination Solution in one complete platform.


With 85% of healthcare costs going to managing chronic conditions, Angel helps solve some of the biggest challenges in healthcare.


- Poor Engagement

- Cost & Complexity Barriers

- Poor Adherence

- Data Silos


Angel partners with payers/providers/health systems, MCO’s, MSO’s, ACO's and Pharma to engage, monitor and manage high risk / rising risk populations such as Medicare/Medicaid for chronic conditions, post discharge and social determinants of healthcare.


- Angel enables the most effective, efficient and scalable way to close gaps in care, reduce risk, admissions, readmissions, and significantly improve clinical, HEDIS, CAHPS, STAR and financial ROI outcomes by 10X+.


- Angel extends clinical team capacity by 7X+ when she takes over repetitive, robotic-like tasks such as telephonic engagement. Angel reaches and manages all, regardless of technology, with the most comprehensive high touch, easiest to use, lowest cost solution in the market.


- Angel allows nurses and care managers to save ~50% of their time and practice at the top of their license, focusing only on the neediest patients.


- Angel maximize engagement via highly personalized, clinically intelligent and evidence-based Care Conversations starting with a phone call (Care Call) and combines it with CareText, CareApp, CareChat, CareMail and CareFax to make timely data actionable, while dissolving data silos.


- Angel’s powerful Care Conversations Engine gather vitals, well-being measures, nudges, educates and assists with care plan/medication adherence, appointments, referrals, transportation and important reminders as needed.

Product Description:

RevUp by MD Revolution is a premier care management service that brings Chronic Care Management and Remote Patient Monitoring together, offering the most comprehensive, integrated remote care solution to practices of all sizes. RevUp pairs clinical teams and technology so that practices and health systems have access to scalable teams and tools to rapidly deploy remote care management for their patients living with chronic conditions. RevUp's “clinical programs as a service” deliver effective and compliant care management programs that improve the patient experience and generate practice revenue. Our experience has taught us that a combination of high-touch health coaching, digital engagement, and assessments are necessary to engage patients and achieve improved outcomes.  

 

Telephone coaching and digital patient engagement are delivered through RevUp application and integrated cellular connected devices, with a dedicated team of health coaches acting as an extension of the practice.


With its turn-key programs and universal EHR integration, RevUp leverages built-in workflows that allow practices to enroll and monitor their remote or chronic care patients efficiently without having to learn new systems.

RevUp's direct EHR connectivity includes ordering and device fulfillment, tasking, vital measurements, documentation posting, and automated claims creation, eliminating manual work for each patient, every month. RevUp allows programs to get off the ground seamlessly with fast reimbursements – all while living in the practice’s EHR environment.

About MD Revolution:

MD Revolution offers integrated and scalable care management services that includes programs for Chronic Care Management, Remote Patient Monitoring, Annual Wellness Visits, and more. We provide people and technology so that every practice can have access to teams and tools to rapidly deploy remote care management for their patients. This “clinical programs as a service” makes enterprise-level programs available for all practice sizes. Our RevUp platform is integrated directly with the EHR for ordering, documentation and claims and our turn-key remote patient monitoring program provides cellular based, fully provisioned devices directly to your patients. Solutions are available as full-service offerings or Software as a Service (SaaS).

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Our inclusive approach to engagement drives activation across entire populations regardless of technology readiness. Our solution is proven to effectively reach all eligible patients using voice interaction, supported by text, chat and other methods (like Whatsapp, Viber, FB messenger, etc) to ensure quality engagement and reduced care gaps for entire populations. Currently launched in English and Spanish, Care Angel is available in +80 languages. Conversational care plans are tailored to ensure they linguistically and culturally maximize patient engagement. Data from Humana MA / Dual population, demonstrated 63% reduction in readmissions and 18:1 ROI, driven by 86% engagement. Jackson Health, Public Health Trust of Miami, leverages Angel to drive proactive health management of their unfunded Prime program members. With demographically diverse populations, we’ve expanded patient engagement, identified +2600 actionable gaps in care.

Pediatric use cases:

None provided

Users:

End users of the product and services are Medicaid, Medicare, Medicare Advantage, Commercial members from payers and providers as well as members from other large strategic partnerships.

Description:

Chronic Care Management

Continuous Care

Care Transitions

COVID

Specialty Disease Management

Pediatric use cases:

None provided

Users:

None provided

EHR Integrations

Integrations:

Other

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Epic, Cerner, Meditech, Allscripts, NextGen, athena, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth, Azalea Health/Prognosis, CPSI, Evident

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, Allscripts, NextGen, athena, eClinicalWorks, Athenahealth, Azalea Health/Prognosis, GE, Other

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types

Differentiators

Differentiators vs EHR Functionality:

Care Angel can optimize traditional call centers, drastically reducing labor costs. extending reach by 7x or more.


Identify gaps in care early. Automatically navigate to the care team for triage or appointment.


Automatically deploy care plans and care pathways that condition specific, connected or not-connected.



Differentiators vs Competitors:

Care Angel

Key differentiators vs. chatbot, IVR, SMS and Call Center HR

 

 

1.    Engage Your ENTIRE Population (Better Reach than Chatbots, Higher Patient Retention Than IVR)

 

·      Care Angel's AI and Voice and chat engagement solution allows Care Angel to meet members where they are technologically. No hardware spend needed to access patient populations. 

·      Works over landline, cell phone, smart phone and computer browser. No need for an incremental hardware spend to access patient populations. 

·      Sophisticated engagement solutions dramatically reduces patient fatigue and attrition associated with IVR

 

2.    Maximum Clinical Efficiency

·      A Virtual Assistant to support every Nurse and Care Manager 

·      Care Angel automates a nurse/care managers repetitive and routine daily tasks associated with telephonic outreach, care for 7-8 times more patients without increasing labor costs.

 

3.    Innovative AI and NLP-Based Approach

·      Care Angel uses highly structured Narrow AI and Natural Language Processing to drive a guided care conversation based on clinically validated Care Plans (ours or yours)

·      This guided process allows the collection of biometric, physical, psychosocial and contextual data through voice (or sms or chat depending on technology).

·      There is a dynamic Care Pathway for each patient response.

 

4.     Care 360 - Integrated Population Management Solution

·      Care 360 consolidates disparate communication services into a single platform. (medication adherence, appointment scheduling, reminders, post-discharge, surveys, assessments, etc. 

·      Manage multiple co-morbid conditions concurrently for both chronic and post-discharge populations. 

·      Adapts dynamically to adjust care plans in response to care call responses, unexpected episodic hospitalization and post discharge follow up. 

·      Collects HEDIS, STAR, CAPHS survey data, and pushes reminders (medication, appointment, health screening, etc).  

 

5.    Highest reach and ROI in the Market

·      7:1 ROI

 

6.     Connecting the WHOLE Care Ecosystem

Care Angel's integrated approach to care monitoring and management ensures that data and alerts flow seamlessly to the stakeholders when and how they need it. 


For Nurses/Care Managers

·      Robust clinical dashboard and rules engine that allow proactive patient management

·      Care Connect - Synchronous and asynchronous communication. Nurses/Case Managers can select from pre-written messages to respond to member, record, send and receive custom audio messages and more

 

·      Actionable and automated navigation to appropriate resource. Allowing for active issue resolution and support faster, to improve outcomes

·      Extend nurse/care manager capacity and increase patient touch-points between visits

·      Allow clinicians to practice at the top of their license by automating the redundant and routine tasks, and making more time for direct patient care

·      Capture and share (with PCP) detailed information about the patients’ conditions and the specific actions taken regarding patient


For Primary Care Doctors

·      Care Fax – innovative e-fax solution that bridges Care Angel’s cutting edge care management solution with the reality of many of today’s medical practices. Seamlessly communicate relevant patient data to PCPs through an automated fax-based solution

·      EMR Integration - Care Angel's open API's also allow direct integration into PCP EMR either directly or through our integration partnership

 

Family Caregiver

·      Alerts, notifications and regular reports through the Care Angel App, browser and app allow family care givers unequalled insight into the care process. (optional)

 

 

 

Differentiators vs EHR Functionality:

RevUp offers complimentary remote patient monitoring and chronic care management solutions, designed for your practice’s workflows:

  • Implement quickly with universal EHR integrations – Manage and monitor your care programs in your EHR with no third-party login required
  • Enrollment services for RPM and CCM – our team helps drive adoption and dual-enrollment in both programs means more reimbursement, faster
  • Wide variety of cellular devices – devices are ordered and delivered to your patients, ready to go out of the box, with no Bluetooth setup required
  • Clinical Monitoring and 24/7 emergency response – We foster trust with our RN led clinical care team, providing around the clock support for your patients
  • Documentation processing and automatic claims creation – eliminating the manual process for each patient, every month

RevUp can be deployed in days, not weeks, to any practice with no upfront capital expense.

Flexible options for program design and implementation:

  • Have a care team already? We have software options to provide your team with access to our industry leading engagement and monitoring platform to scale your programs.
  • Have devices already? We can integrate your devices into our platform for use in your programs.
  • Have CCM or RPM already with another provider? We get that a lot! We have migration options to make the transition seamless to your existing patients and begin getting the benefits of our ability to scale.
  • Have a custom program requirement or need? We can help design a program to your specifications.
Differentiators vs Competitors:

Medicare’s remote patient monitoring and chronic care management are better together – that’s what we do best! With a robust, comprehensive platform and clinical support at our core, MD Revolution offers these programs and more to address critical gaps in care, optimizing access for your patients while allowing practices to capitalize on expanding Medicare reimbursement.

·     Specialized Behavioral Health Integration (BHI) programs

·     Annual Wellness Visits for increased patient engagement

·     Transitional Care Management (TCM) solutions proven to decrease hospital readmission rates

Through our robust, universal EHR integrations, practices and health systems have access to the uniquely comprehensive features of RevUp’s remote care programs, like telephonic patient enrollment, a dedicated team of health coaches, cellular connected devices, and automatic claims creation. RevUp allows programs to get off the ground seamlessly with faster reimbursements – all while living in your EHR environment.

Run and monitor the program directly from your Electronic Health Record:

·      Patient enrollment, care documentation, and automated claims creation, integrated into your practice workflow

·      RN-led care services including enrollment services

·      Integrated patient devices provide real-time health data for patient support and monitoring and turnkey device management

·      Analytics and reporting provide measure of program goals, patient outcomes and financial performance

·      Fully managed equipment ordering and shipping with no up-front cost

In addition to clinician tools and analytics, RevU's patient-facing applications drive two-way communication and engagement, and provide 24/7 emergency response.

Keywords

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Company Details

Founded in 2014

Founded in 2011

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