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Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
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Company details
Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details
Health System 365
Health System 365

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Categories

Solutions

Description

Product Description:

“If you can’t measure it, you can’t manage it.” - Peter Drucker.
Typical call center reporting packages capture the caller's journey only through the brief call center encounter. A caller's journey, however, is much more than the experience in the call center. Most callers:

  • Spend signficant time on hold
  • Get transferred up to 4 times before getting to the correct destination
  • Get their needs resolved only 40% of the time
  • Experience an inconsistent experience over time

Your call center statistics miss all of the actionable insights from the rest of your caller journey.

To help you better understand the typical caller experience, ActiumHealth created Illuminate. ActiumHealth Illuminate attaches our AI to every phone call coming into your call center. Our AI follows the call from first answer, over multiple transfers, and until the caller terminates the call. As a result, Illuminate can provide actinable insights derived from:

  • True call times
  • Resolution rates
  • Broken IVRs and extensions
  • Departmental performance on the phone
  • Intent (the actual reason a person is calling)
  • Satisfactory and unsatisfactory human performance

From this report we can help you understand exactly where our conversational AI voice agents can help.

About ActiumHealth (Division of Syllable):

ActiumHealth, a division of Syllable, is scaling human connection for healthcare call centers. With its leading enterprise-scale GenAI voice agents and unified platform, ActiumHealth automates inbound and outbound patient calls and deep conversation analytics. ActiumHealth has automated over 50 million patient calls and 100 million outreach messages for leading healthcare organizations resulting in increased capacity, improved patient experience, and streamlined workflows. Interact with our GenAI voice agents at actiumhealth.com.

Product Description:

Health System 365 from Skypoint AI is a complete AI workforce designed for regional and rural health systems, delivering secure, scalable productivity gains across clinical and operational workflows. Built on a HITRUST r2-certified platform, it acts as a 24/7 extension of your care team by unifying data, automating routine processes, and surfacing actionable insights directly within existing systems.

With integrations into more than 50 EHR, ERP, RPM, SDoH, and payer platforms, Health System 365 brings together clinical, financial, and operational data into a unified view. The low-code AI studio allows organizations to design and deploy custom workflows, while prebuilt applications address critical use cases. Care management agents like Lia provide real-time insights, personalized care plans, and gap closure directly within the EHR. Risk adjustment workflows improve coding accuracy and optimize reimbursement, while eligibility and benefit verification eliminate billing errors and speed up onboarding. Population health and operational analytics empower teams with real-time dashboards, predictive models, and data-driven decision-making.

The impact is measurable. Regional and rural health systems typically:

  • Reduce administrative and care management costs by 10-15%.
  • Decrease uncompensated care by 20-30%.
  • Cut manual reporting time in half.

Deployments often deliver 1-2 FTE savings for every 50 care managers, while also driving up to 5% annual increases in captured revenue through faster reimbursement and optimized coding.

Health System 365 offers transparent, predictable pricing on a per-patient, per-month basis, with enterprise options that include platform, modules, integrations, and full support. To explore how it can transform your organization, request a custom demo at sales@skypoint.ai or visit skypoint.ai.

About Skypoint AI:

Skypoint’s HITRUST r2-certified, EHR-agnostic AI agents enhance productivity, lower administrative cost, improve outcomes, and reduce provider burnout.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.

Clients

Select which hospital or health system you work at and see the client list

Use Cases

Description:

Diagnostic assessment of current telephone system performance from the caller's perspective.

Pediatric use cases:

Same as adult

Users:

Health system executives

Description:

1. Care Gap Closure & Population Health

Automatically identifies patients who are overdue for preventive services (screenings, vaccines, chronic care visits) and guides outreach and follow-up—helping improve quality scores, avoid penalties, and meet value-based care targets.

2. Prior Authorization & Denial Management

Uses AI agents to automate the entire prior-auth lifecycle—from intake and documentation to status tracking and appeals—reducing delays, administrative cost, and claim denials.

3. Medicaid Re-determination & Uncompensated Care Reduction

Flags patients at risk of losing coverage, assists them through re-enrollment, and minimizes lapses that drive bad debt or charity care—directly protecting revenue.

4. Referral Management & Network Leakage Prevention

Optimizes specialist referrals and ensures patients stay within network, improving continuity of care and capturing downstream revenue.

5. Scheduling & Capacity Optimization

Analyzes real-time demand and provider availability to maximize clinic and inpatient throughput, cut no-shows, and improve staff utilization.

6. AI-Driven Clinical & Operational Command Center

Unifies data across 50+ systems and layers predictive/agentic AI for service-line performance, quality reporting, and population risk insights—empowering leaders with a single source of truth for strategic decisions.

Pediatric use cases:

None provided

Users:
  • Executive Leadership
  • Clinical and Medical leaders
  • Revenue Cycle and Financial Operations
  • IT, Data, and Digital Health Teams
  • Care Management and Population Health staff
  • Front-Line Clinical Staff

EHR Integrations

Integrations:

Other

EMR Integration & Relevant Hardware:

Not applicable

EMRs Supported:

Not applicable

Hardware Compatibility:

Not applicable

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Community based organizations, Access +/or revenue cycle

EMR Integration & Relevant Hardware:

Use case dependent

EMRs Supported:

Point Click Care, Epic, Cerner, Meditech, Athenahealth, Allscripts, CPSI

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized)

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

Not applicable

Differentiators vs Competitors:
  1. We provide full, end-to-end visibility to the caller journey at your health system or practice.
  2. Simple call forwarding telephony integration
  3. Deploys quickly
  4. Not only provides statistical analysis of call performance but also provides detailed insight into caller experience, intent, resolution, overall phone system health and departmental performance.
Differentiators vs EHR Functionality:
  • Predictive / proactive insight & real-time alerts
  • Administrative burden & staff capacity gains
  • Unified Data Platform across sources
  • AI Agents / Agentic Architecture
  • Overlay integration with EHR workflows
  • Handling unstructured external inputs
  • Security, compliance, auditability
Differentiators vs Competitors:
  • HITRUST r2 certification
  • Healthcare-native / EHR-agnostic AI agents
  • Unified Data Platform (Lakehouse + Lakebase)
  • Master Data Management & Entity Resolution
  • AI Agents / Agentic Apps

Health Equity

Keywords

Images

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Skypoint AI Platform

Videos

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Care Management Agent - EHR Overlay

Downloads

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Health System 365 by Skypoint AI

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