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Compatibility Level
Product Capabilities
Use cases
EHR integrations
Client types
Company details
Jump to:
Compatibility Level
Product Capabilities
Use cases
EHR integrations
Client types
Company details




Product Description:

Imagine the impact if you had the time to call every patient every day to let them know what to expect, know and do. Care teams would have real-time visibility into risk status and patients would have a superior outcome and experience. 

With GetWell Loop, care teams can engage all patients across their care journey through automated virtual check-ins. By sending the right information at the right time, our digital care management software identifies patients in real time who need help. Care teams are able to reach more patients and proactively intervene before costs and complications escalate, and patients feel like their care team is with them every step of the way. 

  • Focus care teams on the right patient at the right time 
  • Automatically deliver daily touch points for each patient 
  • Remotely monitor staff without devices and receive actionable data that provides a real-time window into the patient 
  • Reach more patients without adding staff and allow teams to manage by exception Increase revenue and reimbursement payments 
  • Drive positive provider reviews and ratings 
About Get Well:

Get Well delivers digitally enabled, consumer-centered experiences that build lifelong loyalty while deepening patient relationships, improving clinical quality, and growing market share. Get Well seamlessly blends innovative technology and personal interaction to touch every part of the healthcare consumer journey -- in the community, at the point of care and beyond.

Get Well’s 360 Platform, which combines our legacy Inpatient, Rounds+, Loop, and Navigate products, is the consumer digital platform for a new era and includes six modules aimed at solving the most pressing issues facing healthcare systems:

  1. Activation & Growth: Targeted outreach aimed at (re)activation, care gap closure, and value-based care (VBC) initiatives utilizing customized campaigns at scale to reactivate and reattach patients.
  2. Health Equity: Augmented staff combined with tech-enabled care that closes health and social gaps within your communities through SDOH screening and navigation to appropriate resources, Maternal Health equity and navigation and youth mental health services.
  3. Point of Care Engagement: Multimodal smart room technology that improves communication, engagement, and outcomes for patients, families and care teams. Includes interactive patient care (IPC), digital patient, staff, and unit rounding, and digital white board and door board signage.
  4. ED Interactive Experience: A no-download, no-account-required interface that provides smart-triage, expectations setting & management, and entertainment to distract and de-escalate ED patients. Solution is launched on patients’ devices and enables medication fulfillment, pulse surveying, and patient retention.
  5. Guided Care: A library of over 300 digital care plans that navigate patients through pre and post discharge pathways that utilizes AI-enabled virtual monitoring, Automated clinical workflows, symptom surveys and patient check-ins. 
  6. Navigation & Retention: Digitally-led engagement with augmented care navigators providing disease specific outreach and navigation to in-network providers and services.

Leading healthcare organizations continue to partner with Get Well for the following reasons:

1) Digital consumerism at our core: Get Well has invested over $50M to build a first of its kind digital health platform for consumer-centered experiences. Our team comes from digital consumer-first companies such as Marriott, Apple and Airbnb, and leverages this experience to reimagine the healthcare consumer journey.

2) Comprehensive, all-in-one platform: Our platform-first approach allows us to drive rapid innovation and efficiently meet the needs of healthcare organizations today – not down the road. We enable a more streamlined digital experience across the healthcare consumer journey, eliminating the need for costly point solutions.

3) Clinical expertise and training: With a renewed investment in learning resources and user support, we make it even easier for care teams to engage consumers in their healthcare journey, streamline their workflow, improve communication and achieve outcomes.

4) Unmatched interoperability and security: Get Well holds the top 1% of security designations in the world and has set up nearly 500 integrations with various partners to make our platform highly integrated and interoperable.

Compatibility level

Select which hospital or health system you work at and see a personalized compatibility level.


Select which hospital or health system you work at and see the client list

Product Capabilities

GetWell Loop utilizes Patient Reported Outcomes & Measures (PROMs) to inform the care teams of worsening or escalating issues that require clinical outreach/guidance and provide a secure messaging platform to communicate with patients.

Through the use of check-ins, surveys and PROMs, GetWell Loop helps care teams outreach and triage patients to the right level of care based on their responses.


We have a library of over 300 Care Plans


Yes, through a detailed implementation, training and onboarding process, Get Well ensures care teams are well versed with the technology platform prior to launch.

Loop providers patient education in consumable amounts to ensure patients understand the teaching and have a platform for follow-up questions if needed.


Yes and can integrate back to the EHR.


Use Cases


GetWell Loop has a library of 300+ clinically-validated digital care plans covering both procedural episodes and chronic conditions.

Content by Service Line


  • Post-Discharge (General and ED)
  • Orthopedic Surgery
  • Orthopedic Non-surgical
  • Women’s Services and Obstetrics
  • Care Management / Pop Health
  • Spine
  • Cardiology
  • Bariatrics
  • Pediatrics
  • Behavioral Health
  • General Surgery
  • Colorectal Surgery
  • Urology
  • ENT
  • Interventional Radiology
  • Ophthalmology
  • Plastics
  • Neurosurgery
  • COVID-19
  • Oncology 
Pediatric use cases:

We have the following pediatric-specific care plans available:

  • Pediatric/Parent perioperative
  • Tonsillectomy with or without adenoidectomy
  • Bilateral myringotomy with tube placement 
  • Pediatric colonoscopy
  • Pediatric upper endoscopy (EGD)
  • Pediatric gastrostomy (G-tube)
  • Pediatric emergency department discharge
  • Pediatric general discharge
  • Pediatric asthma management
  • Pediatric Type 1 Diabetes
  • Pediatric coronavirus (COVID-19)
  • Pediatric post-op appendectomy
  • Pediatric RSV
  • Pediatric bronchiolitis
  • Comirnaty (Pfizer) Initial Dose - Pediatric Vaccine  
  • Comirnaty (Pfizer) Second Dose - Pediatric Vaccine  

Get Well supports 7 of the top 10 pediatric hospitals

EHR Integrations


Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Cerner, athena, Meditech, Allscripts, NextGen, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)

Client Types


Differentiators vs EHR Functionality:

Get Well Loop has close to 15 years of experience in this space with dozens of published case studies and peer reviewed studies documenting our partners' success across patient satisfaction, outcomes improvement, lower total cost of care, and increased staff efficiency. Below are some representative examples:

  • Increase Patient Loyalty & Market Share - 93% of GetWell Loop patients are extremely likely to recommend their physicians. 

  • Elevate Outcomes and Regulatory Compliance - GetWell Loop has been proven to reduce readmissions by 45%, complications by 54% as well as improve patient comprehension by 45%. GetWell Loop patients are also 15% more likely to be discharged to home. GetWell Loop also captures and reports Patient Reported Outcome Measures. PROMs collection rates for GetWell Loop clients are 76% with no additional work from the care teams.

  • Optimize Care Team Efficiency - By providing a real time look at patient recovery and risk, GetWell Loop helps care team members reach the right patients and the right time reducing call volume and unnecessary office visits and increasing the number of patients that the care team can reach without adding additional staff. 84% of GetWell Loop patients report that GetWell Loop helped them avoid unnecessary phone calls or office visits.

  • Extensive Content Library of 300+ clinically validated care plans - One of the greatest challenges in digital engagement is determining what information to send a patient, when to send it, and in what format it should be received to ensure comprehension and drive compliance. 

Compared to other solutions where clients have to build care plans or interactions from scratch, Get Well Loop provides an evidence-based library of 300+ highly personalized digital care plans that were designed to drive engagement and outcomes. A care plan consists of education, reminders, assessments, and tasks broken down into daily bite sized chunks and delivered to the patient automatically over a schedule of weeks or months. Our library includes episodic specific procedural and acute-on-chronic care plans as well as general discharge care plans. Each care plan is written in a highly empathetic way and serves as a continuous virtual presence with patients on their roads to recovery. GetWell Loop anticipates commonly asked questions and answers them through insightful instruction, reducing calls and frustrating hold times for patients.

Content Customization

GetWell Loop content can be adjusted to accommodate varying physician practice patterns or preferences. We work with organizations to determine appropriate levels of standardization and use episodic specific surveys to gather information from the physicians on their practice patterns. That data is then used in combination with current discharge instructions to identify variance and support you in making decisions on specific care plan customizations. At the enterprise level, our content/care pathways can be customized by facility, practice, care setting, and physician. The care plans are further customized automatically for each patient using patient’s medical history. GetWell Loop enables communication in a scalable and engaging way without compromising the voice of the provider.


Extensive integration experience

Get Well has years of experience integrating with all major HIT systems that reduces implementation time and burden for hospital IS departments. Our deep integration expertise ensures that our technology is fully embedded and communicating with your core health IT platforms to pull critical information, document information, and maintain current workflows.

IDeep integration with the EHR

GetWell Loop recognizes physicians and practice staff have large panels of patients to treat with limited time. Providing integration into a longitudinal patient record means clinical decisions and care plan adjustments can be made without having to manage several inboxes or dashboards. GetWell Loop has developed a clinician SMART app for Epic and Cerner which allows clinicians to access the Get Well Loop clinician dashboard and communication tools from directly within Epic or Cerner.

Additionally, GetWell Loop provides the option for portal integration allowing patients to access to Loop within EHR or custom patient portal, without need for additional login.


It is important to meet organizations where they are with resources, previous technology investments, and workflow, so our team has built the tool in a way that allows for customization throughout. There are configurability options related to, integration, content, branding, triage methodology, bidirectional communication, alerting, and workflow. For each organization that we partner with, our goal is to understand your current resources and how we can best fit in. 

Differentiators vs Competitors:

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Company Details

Founded in 1999

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