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GetWell Loop (Guided Care)

GetWell Loop (Guided Care)

GetWell Loop (Guided Care)

Overview


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Avia Summary

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GetWell Loop (Guided Care) is a solution provided by Get Well which was founded in 1999. It belongs to multiple categories of digital health solutions including Remote Monitoring (RPM) and Patient Education.
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It has 49 verified clients.
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GetWell Loop (Guided Care) integrates with major EMRs such as Epic, Cerner, and athena.
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Some other resource(s) that may be helpful in learning about GetWell Loop (Guided Care) include: Top Patient Education Companies Report | 2023 and Top Remote Patient Monitoring Companies Report
DESCRIPTION

Imagine the impact if you had the time to call every patient every day to let them know what to expect, know and do. Care teams would have real-time visibility into risk status and patients would have a superior outcome and experience. 

With GetWell Loop, care teams can engage all patients across their care journey through automated virtual check-ins. By sending the right information at the right time, our digital care management software identifies patients in real time who need help. Care teams are able to reach more patients and proactively intervene before costs and complications escalate, and patients feel like their care team is with them every step of the way. 

  • Focus care teams on the right patient at the right time 
  • Automatically deliver daily touch points for each patient 
  • Remotely monitor staff without devices and receive actionable data that provides a real-time window into the patient 
  • Reach more patients without adding staff and allow teams to manage by exception Increase revenue and reimbursement payments 
  • Drive positive provider reviews and ratings 
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Product capabilities

Data Collection

GetWell Loop utilizes Patient Reported Outcomes & Measures (PROMs) to inform the care teams of worsening or escalating issues that require clinical outreach/guidance and provide a secure messaging platform to communicate with patients.

AVIA GUIDE
What is data collection?
The ability for individuals to use digital technology to share biometric and other health data in real-time from outside a hospital or clinic with their care team as a part of an ongoing provider-directed program of care
EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, ERP system, Patient portal, Pop health platform, Home health, Behavioral health, Community based organizations, ADT, Access +/or revenue cycle, Credentialing, Website / public online sources
Recommended, but not required
Epic, Cerner, athena, Meditech, Allscripts, NextGen, GE, eClinicalWorks, McKesson, Other, Allscripts/Eclipsys, Athenahealth
Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app)
Use cases and differentiators

GetWell Loop has a library of 300+ clinically-validated digital care plans covering both procedural episodes and chronic conditions.

Content by Service Line

 

  • Post-Discharge (General and ED)
  • Orthopedic Surgery
  • Orthopedic Non-surgical
  • Women’s Services and Obstetrics
  • Care Management / Pop Health
  • Spine
  • Cardiology
  • Bariatrics
  • Pediatrics
  • Behavioral Health
  • General Surgery
  • Colorectal Surgery
  • Urology
  • ENT
  • Interventional Radiology
  • Ophthalmology
  • Plastics
  • Neurosurgery
  • COVID-19
  • Oncology 

We have the following pediatric-specific care plans available:

  • Pediatric/Parent perioperative
  • Tonsillectomy with or without adenoidectomy
  • Bilateral myringotomy with tube placement 
  • Pediatric colonoscopy
  • Pediatric upper endoscopy (EGD)
  • Pediatric gastrostomy (G-tube)
  • Pediatric emergency department discharge
  • Pediatric general discharge
  • Pediatric asthma management
  • Pediatric Type 1 Diabetes
  • Pediatric coronavirus (COVID-19)
  • Pediatric post-op appendectomy
  • Pediatric RSV
  • Pediatric bronchiolitis
  • Comirnaty (Pfizer) Initial Dose - Pediatric Vaccine  
  • Comirnaty (Pfizer) Second Dose - Pediatric Vaccine  

Get Well supports 7 of the top 10 pediatric hospitals

Get Well Loop has close to 15 years of experience in this space with dozens of published case studies and peer reviewed studies documenting our partners' success across patient satisfaction, outcomes improvement, lower total cost of care, and increased staff efficiency. Below are some representative examples:

  • Increase Patient Loyalty & Market Share - 93% of GetWell Loop patients are extremely likely to recommend their physicians. 

  • Elevate Outcomes and Regulatory Compliance - GetWell Loop has been proven to reduce readmissions by 45%, complications by 54% as well as improve patient comprehension by 45%. GetWell Loop patients are also 15% more likely to be discharged to home. GetWell Loop also captures and reports Patient Reported Outcome Measures. PROMs collection rates for GetWell Loop clients are 76% with no additional work from the care teams.

  • Optimize Care Team Efficiency - By providing a real time look at patient recovery and risk, GetWell Loop helps care team members reach the right patients and the right time reducing call volume and unnecessary office visits and increasing the number of patients that the care team can reach without adding additional staff. 84% of GetWell Loop patients report that GetWell Loop helped them avoid unnecessary phone calls or office visits.

  • Extensive Content Library of 300+ clinically validated care plans - One of the greatest challenges in digital engagement is determining what information to send a patient, when to send it, and in what format it should be received to ensure comprehension and drive compliance. 

Compared to other solutions where clients have to build care plans or interactions from scratch, Get Well Loop provides an evidence-based library of 300+ highly personalized digital care plans that were designed to drive engagement and outcomes. A care plan consists of education, reminders, assessments, and tasks broken down into daily bite sized chunks and delivered to the patient automatically over a schedule of weeks or months. Our library includes episodic specific procedural and acute-on-chronic care plans as well as general discharge care plans. Each care plan is written in a highly empathetic way and serves as a continuous virtual presence with patients on their roads to recovery. GetWell Loop anticipates commonly asked questions and answers them through insightful instruction, reducing calls and frustrating hold times for patients.

Content Customization

GetWell Loop content can be adjusted to accommodate varying physician practice patterns or preferences. We work with organizations to determine appropriate levels of standardization and use episodic specific surveys to gather information from the physicians on their practice patterns. That data is then used in combination with current discharge instructions to identify variance and support you in making decisions on specific care plan customizations. At the enterprise level, our content/care pathways can be customized by facility, practice, care setting, and physician. The care plans are further customized automatically for each patient using patient’s medical history. GetWell Loop enables communication in a scalable and engaging way without compromising the voice of the provider.

Interoperability

Extensive integration experience

Get Well has years of experience integrating with all major HIT systems that reduces implementation time and burden for hospital IS departments. Our deep integration expertise ensures that our technology is fully embedded and communicating with your core health IT platforms to pull critical information, document information, and maintain current workflows.

IDeep integration with the EHR

GetWell Loop recognizes physicians and practice staff have large panels of patients to treat with limited time. Providing integration into a longitudinal patient record means clinical decisions and care plan adjustments can be made without having to manage several inboxes or dashboards. GetWell Loop has developed a clinician SMART app for Epic and Cerner which allows clinicians to access the Get Well Loop clinician dashboard and communication tools from directly within Epic or Cerner.

Additionally, GetWell Loop provides the option for portal integration allowing patients to access to Loop within EHR or custom patient portal, without need for additional login.

Configurability

It is important to meet organizations where they are with resources, previous technology investments, and workflow, so our team has built the tool in a way that allows for customization throughout. There are configurability options related to, integration, content, branding, triage methodology, bidirectional communication, alerting, and workflow. For each organization that we partner with, our goal is to understand your current resources and how we can best fit in. 

None provided
Company information

Founded in 1999

19.0M total equity funding

Reviews


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Overall Score
4.8

4 reviews


4.3

Features

5.0

Ease of use

5.0

Customer Support

4.0

EHR Integrations

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Reviewer’s Role
  • End user
  • Project manager
  • IT / Technical support
  • Executive sponsor
  • Internal consultant
  • Other

Reviewer’s Org Size
  • XL ($5B+ NPR)
  • L ($3-5B NPR)
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  • S ($0.2-1B NPR)
  • XS (< $0.2B NPR)

Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

November 8, 2023

verified

November 8, 2023

Get well loop is a great addition to our program.

The Get Well Loop has increased communication between patient and office. Patients feel that their doctor and care team is with them each step of the way during their recovery after surgery.  

The only downfall we find with the app, we wish it could do a bit more for our program in terms of tracking patients through our process, and reports (such as weight trackers, food journals, exercise trackers, etc).

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A verified End user working with GetWell Loop (Guided Care) from a small-sized, ACO hospital.


Helpful(0)

November 8, 2023

verified

November 8, 2023

LOOPS for Bariatrics Surgery Patients

Great applications to close the LOOP between the patient and the provider. Decreases calls to the office which can be answered quickly through a "text" message on the app. Increased patient satisfaction and outcomes. Decreased our ED visits.

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Project manager working with GetWell Loop (Guided Care) at Inspira Health Network


Helpful(0)

August 15, 2022

verified

August 15, 2022

Critical platform in connecting with patients to increase quality of care.

When I think about all of the amazing things Loop has provided us with, the first thing that comes to mind is having that connection with the patient. Knowing we have a digital platform to connect and educate our patients, is just a nice safety net that helps hold both patients and ourselves accountable to provide the best possible care to our patients. Having this innovative method to raise that quality of care allows us to educate patients in multiple ways and check in with them after they leave the hospital to ensure they still feel well taken care of throughout their recovery. This connection was even more valuable during COVID and was one of my AH HA moments that kept me going throughout the pandemic to know that we were able to positively touch so many patients outside the hospital and help them navigate through a tough time. It has been a light for me throughout my work here at St. Tammany. 

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End user working with GetWell Loop (Guided Care) at St. Tammany Parish Hospital


Helpful(1)

July 31, 2022

verified

July 31, 2022

A fantastic tool for educating and engaging our patients!

We have been using Get Well Loop for a number of years in our Orthopedic area, and just recently we expanded to a number of others, as well as integrated the tool into Epic. Their team is fantastic to work with. Our patients have been extremely happy with the tool, which helps them to better navigate their way through various conditions. The library of content that they have is quite large, and we look forward to continuing to march through implementing Loop with a number of additional procedures and conditions.  

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Eric Alper

CQO/CCIO, Executive sponsor working with GetWell Loop (Guided Care) at UMass Memorial Health Care

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