DispatchHealth offers a variety of services to help our partners:

On-demand ED Substitution – Increase Access and Reduce ED Utilization with 60-70% of ED capabilities via ER-trained providers capable of laboratory testing, IV medication administration, procedures , diagnostics & much more.

This service helps provide support for all other programs and is the 'base service' that operates in our 50+ markets across the country. Here are the other services Dispatch provides which are further outlined in the portal:

Post-Acute Care at Home Services

- ED-To-Home - Reduce Observations & Improve ED Bounce Backs with scheduled in-home visits 24-48 hrs post discharge from the ED, by trained providers who can provide medical intervention if needed

- Hospital-To-Home (IP) - Reduce Readmissions & Improve LOS/Throughput with scheduled in-home visits 24-72 hrs post discharge from inpatient setting

Hospital Substitution 

- Create "Virtual Bed” Revenue & Inpatient Capacity by a hospital trained providers with capabilities to support complex medical and post-surgical inpatients 24/7 monitoring, support, and coordination of patients in the home who meet inpatient admission criteria

SNF Substitution

- Improve LOS/Throughput for High Risk DRGs with SNF level care at home from high readmit DRG's, by hospital trained providers

DispatchHealth delivers care across the healthcare continuum to keep patients healthy at 

home—from caring for the highest acuity patients with urgent or hospital level needs to supporting transitions of care and ongoing management of chronic conditions—we believe home is where your health is.

DispatchHealth was founded in 2013 to create an integrated, convenient, high touch, care delivery solution that extends the capabilities of a patient’s care team and provides definitive, quality care in the home while decreasing costs. Currently, DispatchHealth serves patients in markets across the US and is poised for continued rapid growth to meet consumer demand.

Partnering with DispatchHealth puts the power of a complete system of in-home care at your fingertips, ready to deploy where and when you want it.

DispatchHealth works closely with health systems, payers, providers, and others to deliver care in the home to help address capacity constraints at brick and mortar facilities, as well reducing medical costs in at-risk/VBC populations through ED, Inpatient, 911 and Observation diversions.

Medical teams are available during the day and also on weekends, evenings and holidays, and can be requested via online, over the phone, or through care coordination referral. DispatchHealth is contracted with most major insurance companies and accepts Medicare and Medicaid.

To learn more about how DispatchHealth can help your health system reduce the total cost of care, improve clinical outcomes, and delight patients by moving high-acuity care into the home visit: https://www.dispatchhealth.com/partners/

Eligible patients are discharged to the myLaurel clinical team from the hospital early, opening bed capacity and improving throughput across the ED, Observation, Inpatient, Post-Surgical and Post-Acute areas. myLaurel treats the patient in the home and virtually over the next 7- 30 days to ensure high-quality outcomes and no readmission for the same or related condition. The patient is then scheduled back into the health system network, typically through primary care, to maintain continuity of care with the health system. If the patient enters the ED at any point while under myLaurel’s care, the health system does not pay myLaurel.

myLaurel™ was founded on the idea that the best way to deliver high-quality care is to deliver it in the home. We are the leader in home-based acute care tailored to the needs of frail, elderly, or complex patients. Our innovative models reduce avoidable hospital admissions and readmissions while improving throughput, shortening length of stay, and maintaining high standards of care, safety, and satisfaction.  

Utilizing an interdisciplinary team of telehealth physicians, in-home paramedics, and RN care managers, myLaurel ensures patients avoid the conventional acute care journey from ER to admission to post-acute care. The innovative care model creates dramatic cost savings, helps patients prevent hospital-acquired conditions, and radically improves the patient and caregiver experience.

Scalability - With over 500+ care teams operating in 50 markets, DispatchHealth has the proven ability to scale to meet the demands of each market and those of our health system partners to help with capacity constraints and on-demand needs.

Patient Experience - With an Average NPS of 95 across all markets, Dispatch is becomes a valuable care extension of our health system partners

Experience - DispatchHealth is the largest provider of high-acuity in-home care in the United States, with 1 million patient visits, 300M covered lives and dozens of health system partnerships.

Can work with any external EHR. 

Why we're unique:

Flexibility:

The myLaurel care model is tailored and based on patient need allowing us to match visit frequency and intensity.

Expansion of your care with network integrity:

All patients we see are direct referrals from the hospitals we serve. We are fully integrated into your clinical teams, operating off the same playbook. Our primary goal is to provide your patients a soft landing and timely access to post-acute care and then tuck them back into your system.

Clinical expertise & capabilities:

Uniquely built to care for patients in their home.   

myLaurel possesses a broad scope of capabilities, including real time diagnostics (e.g blood tests, 12-lead EKG), therapeutics (e.g IV, IM medications, oxygen and IV fluid via our in-home care team), labs/mobile imaging, prescriptions via tele support, and care coordination - with a supportive hand-off to your home health and/or primary care team. 

Complex patient care:

Elderly, frail, complex, comorbid - this is our area of expertise. 

Scale: 

-Designed to help you serve a larger funnel of patients versus other post-acute models - with the flexibility in co-design of who we treat 

-Partnering with myLaurel enables expanded capacity and efficiencies immediately without the extensive resources, time, overhead, training, and logistic configuration of facility planning or pursuing your own in-home post-acute model.  

Speed to value turn-key implementation: 

Clients are up and running in 90 days or less. We bring the resources, diagnostics, formulary, supplies, and operations bundled and ready to execute, with a single internal champion needed from your side to get going.  

Outcomes-based contracting:

We put our fees at risk for readmission while under our care, aligning our clinical team more closely with our hospital partners.  

Did we mention the 3:1+ ROI?