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DispatchHealth- ED Level Care @Home (Acute Care)
Contents
Avia Summary
DispatchHealth offers a variety of services to help our partners:
On-demand ED Substitution – Increase Access and Reduce ED Utilization with 60-70% of ED capabilities via ER-trained providers capable of laboratory testing, IV medication administration, procedures , diagnostics & much more.
This service helps provide support for all other programs and is the 'base service' that operates in our 50+ markets across the country. Here are the other services Dispatch provides which are further outlined in the portal:
Post-Acute Care at Home Services
- ED-To-Home - Reduce Observations & Improve ED Bounce Backs with scheduled in-home visits 24-48 hrs post discharge from the ED, by trained providers who can provide medical intervention if needed
- Hospital-To-Home (IP) - Reduce Readmissions & Improve LOS/Throughput with scheduled in-home visits 24-72 hrs post discharge from inpatient setting
Hospital Substitution
- Create "Virtual Bed” Revenue & Inpatient Capacity by a hospital trained providers with capabilities to support complex medical and post-surgical inpatients 24/7 monitoring, support, and coordination of patients in the home who meet inpatient admission criteria
SNF Substitution
- Improve LOS/Throughput for High Risk DRGs with SNF level care at home from high readmit DRG's, by hospital trained providers
Introduction & Presentation
Meet Sharon, a 68-year-old female who called her PCP to report a 10-pound weight gain over the past
three days, in addition to being more fatigued than normal. The patient’s nursing care manager at the
PCP office called DispatchHealth to request an in-home visit.
The power of DispatchHealth
History: Patient had an electrical cardioversion 6 days prior, anemia, cardiac arrhythmia, CHF,
hypothyroidism, kidney failure, obesity.
Physical exam: Abdomen distended with no tenderness or guarding, bilateral lower extremity edema
3/6, systolic heart murmur 2/6.
On-site labs: Chem 8 on-site findings of low hemoglobin levels, normal electrolytes, normal EKG.
Medication reconciliation: Furosemide administered on site and prescription ordered.
SDOH assessment: No urgent concerns identified.
Education: Extensive disease specific education and the importance of following up with PCP for anemia.
Care coordination: Discussed care plan and shared encounter summary with PCP.
Outcome: Sharon was able to avoid being transported to the ER which would have resulted in expensive medical costs and the challenges of transitional care.
Yes. We are able to treat patients ages 3+ Months and older.
Patients ages 3+ Months and older
Scalability - With over 500+ care teams operating in 50 markets, DispatchHealth has the proven ability to scale to meet the demands of each market and those of our health system partners to help with capacity constraints and on-demand needs.
Patient Experience - With an Average NPS of 95 across all markets, Dispatch is becomes a valuable care extension of our health system partners
Experience - DispatchHealth is the largest provider of high-acuity in-home care in the United States, with 1 million patient visits, 300M covered lives and dozens of health system partnerships.
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DispatchHealth- ED Level Care @Home (Acute Care) Comparisons
DispatchHealth- ED Level Care @Home (Acute Care) Comparisons
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