• Analyzing the Incoming Referrals: Steer is equipped with the ability to intercept your digital fax messages to read information about an incoming referral. You can view all your referrals on the platform in an organized format – no extra steps are needed!
• Contacting Patients For You: More often than not, patients don’t receive callbacks after they’ve been referred for a specialist consultation. Steer can automatically pull in the patient’s phone number and other contact details from the fax received and reach out to them via 2-way SMS, email, or even voice.
• Handling Referral Leakage: It has been estimated that the average hospital loses 10-30 percent of its revenue to patient referral leakage. By automating the process, you can save time and maintain profitability without the worry of getting things done.
• Optimizing Patient Intake: Once an appointment is booked, patients are prompted to fill out the intake form, update their insurance information, and make online payments when needed as part of the onboarding process.
• Eliminating Staff Interference: Your staff doesn't have to go through the trouble of cross-referencing free appointment slots. Moreover, the patient can firm their appointment automatically via 2-way SMS.
• Intercepting Faxes: Eliminate the need to read through referral faxes and manually enter information into your system. Steer automatically ports the patient contact information and prompts patients to schedule and confirm appointments.

Steer Health is an AI-powered growth and automation platform for hospitals and healthcare organizations. Steer's mission is to drive revenue acceleration and cost savings by reducing the burden on healthcare professionals. With innovative solutions designed to streamline patient acquisition, retention and enhance care, Steer Health is at the forefront of transforming the healthcare landscape.

Hand-off Referrals to Artera

Artera Referrals creates automated, omnichannel referral outreach to modernize the care experience and eliminate manual referral management.

Drive Results with Referral Templates

Rapidly deploy personalized referral outreach by using turn-key, leading practice conversation templates.

• Automatically receive referrals from the EHR to trigger referral outreach from a known number on the patient’s preferred communication channel
• Customize outreach and manage message fatigue with messaging rules that abide by TCPA hours
• Reduce call center overload and increase referral conversions with throttling to improve referral conversion

Uncover Insights & Improve Efficiency

Less than half of providers have data needed to understand their own referrals.

• Access comprehensive reports on referral management and conversions
• Track analytics to understand workflow performance, engagement, and revenue outcomes
• Monitor outreach performance and uncover opportunities for higher conversions

Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 800+ healthcare systems and federal agencies to facilitate approximately 2 billion communications annually, reaching 100+ million patients.

The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, IVR, and webchat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021, 2022, 2023, 2024), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach. 

• Simplified User Experience
• Healthcare Purpose-Driven UX
• Personalized Self-Service Tools