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Avia Summary

ReferralPoint is a solution provided by ReferralPoint. It belongs to multiple categories of digital health solutions including Care Transitions, Referral Management, Population Health Analytics, Provider Search, Scheduling, Consumer Access & Engagement, Digital Front Door (DFD), and Provider Directory.
It has 8 verified clients.
ReferralPoint integrates with major EMRs such as Athenahealth, NextGen, and Allscripts.
Some other resource(s) that may be helpful in learning about ReferralPoint include: Mytonomy guide: Selecting a Modern Enterprise Patient Education Solution and A buyer’s guide to conversational AI

Establish Networks
Our data ingestion platform can consume internal and external claims, quality data, and other relevant insights such as patient access or provider loyalty data that allow you to then rank specialists and facilities using a custom weighting method by service line. Our clients leverage this intelligence to build custom referral networks. Examples include a network for value-based care, an owned provider network, an affiliated network, or building networks for community-based resources.

Auto IdealMATCH
Leverage Network Intelligence data at the time of referral. Coordinators are prompted to select the most appropriate specialist for the patient based on insurance, quality outcomes, costs, location, and patient preferences. IdealMATCH is integrated into Epic so it doesn’t disrupt the existing workflow.

Auto Prior Authorizations & Scheduling
ReferralPoint is able to automate a large portion of the referral notification and prior authorization process then enables automated scheduling capabilities based on the workflow of the practice (by patient, by staff, in real-time).

Auto Closing the Loop
ReferralPoint supports closing the patient care loop between the primary care provider and specialist while tracking each step from referral order to a closed loop regardless of the referred-to providers EHR. Once a referral option is selected, ReferralPoint automates communication (SARA) with the patient to guide them along the journey then updates the status of each referral - including automated reminders, follow up, and even feedback surveys which can be used to update the scores of each provider. Because our solution is built on a data ingestion engine, we can close the referral loop a number of ways including engaging the patient, faxing the specialist, analyzing claims or receiving ADT feeds.

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EHR integration

Acute care EMR, Ambulatory EMR, Ancillary EMR, Pop health platform, Community based organizations, ADT
Recommended, but not required
Athenahealth, NextGen, Allscripts, GE, eClinicalWorks, Meditech, Epic
None provided
Use cases and differentiators

Ideal partners look to automate, streamline, and track outbound referral processes for [de]centralized referral/care coordination teams all from within EHR workflows.

ACOs, CINs, Payers, Health Systems, FQHCs, Provider Groups

We ingest your patients, claims, and 3rd party data

More than just a referral app...we're a Data Driven, Fully Automated, Referral Strategy Platform that allows you to:  

1. Analyze Referral Trends over three year look-back to reduce leakage, cost, improve care quality and patient experience

2. Optimize Preferred Networks with provider scoring, patient-provider matching, and actionable insights into gaps and opportunities

3. Automate Referral Workflows with provider selection, scheduling, patient communication, and closing the loop all from within your existing EHR workflow

Company information



Network Optimization & Referral Insights.JPG
Referral Insights - Network GAPS & OPPS.JPG
Referral Insights - Identify DRG-Facility Cost Savings.JPG
Referral Insights - Leakage Trends.JPG
Referral Workflows.JPG
Referral Workflows - IdealMATCH.JPG

Data-driven, fully automated, closed-loop referral management


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Reviewer’s Org EMR compatibility

Reviewer’s Org Type
  • AMC
  • Pediatric Facilities
  • ACO
  • Rural Presence

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