Transforming the television system into a communication hub providing education, empowerment, education, efficiency, and digital enablement. Built on an open architecture that integrates with your EHR and other HIT, the IPS facilitate care collaboration amongst patients, families and providers improving outcomes and experience for patients and efficiency and job satisfaction for providers. Key features include:

• Automated and On-Demand video education with learning verification and documentation back to the medical record
• Patient Empowerment features including meal ordering, room lighting and temperature controls, service requests
• Real Time Feedback surveys and service recovery shown to improve HCAHPS scores
• Extensive entertainment included TV, feature length movies, books on tape, relaxation videos
• Digital Whiteboards and digital door signs surface key information in real time to enhance care and communication
• Video Connect Telepresence and Picture sharing
  

The pCare IPS is the 7-time winner of the Best in KLAS award in the IPS category

pCare’s cross continuum, patient engagement solutions help healthcare providers educate and collaborate with patients. The pCare open platform integrates with existing EHR/EMR systems, patient portals, and digital health applications to connect patients, families and care partners. Recognized by KLAS as the quality leader in the interactive patient systems category, pCare is the partner leading healthcare organizations trust to improve care quality, patient outcomes, and financial performance.

In early 2017, Epic introduced the Epic App Orchard, which opened up their platform to developers to create apps that use SMART and FHIR technology to integrate into Epic. This is an evolution to the traditional quarterly update integration that Epic began offering a number of years earlier.

In developing Krames On FHIR, Krames’ Product Team conducted many interviews with existing clients to see what were their “pain points” and looked for suggestions to improve upon or eliminate those pain points. The Krames On FHIR results have been truly impressive:

Benefits for Patients

· Provide the right content in the right format to the patient anywhere along their healthcare journey from Discovery to Recovery and beyond!

· Access easy to understand content on thousands of topics in English and Spanish, with content available in up to 15 additional languages and over 1,450 videos

· Gain knowledge and tools to effectively adhere to treatment plans, take medications properly, and self-manage conditions outside the health system to reduce readmissions

· Receive suggested patient education content, customized by their physician, in their preferred format - print, digital or video – accessible through their MyChart Patient Portal, Bedside or Mobile app with the ability to revisit or share the education with loved ones and care givers

· Pre/post procedure automated education via SMS to improve outcomes and ensure medication adherence.

Benefits for Clinical Teams

· Access to regularly updated patient education in clear, plain language developed using Krames evidence-based methodologies in multiple modalities

· Suggest the most relevant encounter education (including our vast video collection) to reduce clinical efforts and clicks.

· Deliver Krames patient education to your patients through MyChart Portal, Bedside or Mobile app or even through your Care Plans teaching points

· View the dates of the education materials that the patient has previously received and see how the patient has interacted with the content

· Improve clinical workflows by reducing the number of clicks and making patient education easier to find via suggested content, personal favorites and organizational or departmental folders

· Providing multiple formats of education (print, video, digital, etc.) addressing SDOH issues and positively affecting HCAHPS

Benefits for IT Teams

· Eliminate quarterly uploads of patient education, reducing the technical resources needed for maintenance and support

· Piloted Epic’s Tesseract with Epic to reduce and simplify API integrations

· Adhere to the latest industry standard SMART on FHIR API standards

· Facilitate implementation using our pre-approved app

· Follow a detailed project plan and how-to guide for implementation, provided by EPIC

· Adhere to regulatory requirements, as the application allows clinicians to share information to the Patient Portal and write data back into the EHR

For 40-plus years, Krames solutions—which now include those of our WebMD and Medscape family—have been attracting, educating, and retaining patients. Partnering with a results-driven company like Krames is key for health care networks to provide a personalized patient experience that coordinates digital and physical touchpoints. Patients stay engaged with their care plan and clinicians, improving their satisfaction and loyalty and reducing readmissions—creating healthier outcomes for all.

pCare has been providing innovative communication, entertainment, and education solutions leveraging television systems for healthcare organizations since the 1950's. This is our are area of expertise that is unmatched in the industry.

We understand how to create a great experience for the patient while complimenting care and improving efficiency of the staff by:

integrating into hospital systems

adopting hospitals workflows

offloading non-clinical tasks from nurses to patients wherever possible.

Backed by 7 decades of experience and expertise, the pCare team compliments and optimized internal resources by taking on the tasks we do best and allowing hospital clinical, IT, and facilities teams to focus on what they do best.

• Best in KLAS for Interactive Patient Care System Category for 7 yrs running. (2015 - 2022).
• Full service provider. pCare can manage setting up the television infrastructure including the wiring and switches, we can supply, provision, and install the television and hardware, we configure the software and train the staff.
• pCare uses HIPAA certified and Healthcare credentialed staff to install the systems - not 3rd party contractors. We install faster and at a lower cost than any competitor.
• Open Architecture. The pCare Connect API is designed to integrate with client technology and workflows.
• Trust - We have been wholly focused on serving healthcare clients for over 70 years - longer than anyone else in the industry. With a proven record for technological innovation and superior service, hospital's nationwide trust pCare to deliver.

Unparalled, proven FHIR app

We offer optionality in terms of delivery for our content to truly meet patients in their preferred modality, wherever they are in the patient journey! (Our healthsheets and collection of over 1,450 videos can be integrated in EPIC clinical references & MyChart, mobile, pre/post procedure SMS, TV channels, online, pre-printed booklets, AI physicians assistant, etc.!)

1. **FHIR experience** - Krames On FHIR is a proven solution that addresses an organization’s patient education gaps. Krames has over 39 live clients and anothr 20 in different stages of implementation with thousands of clinicians who are using Krames On FHIR every day! No other patient education vendor can say that. Plus, we’ve developed repeatable best practices to prevent delays, reduce risks, and eliminate disruptions during implementation.

2. **Breadth and depth of expertise** - Krames brings to clients more than 40 years of experience focused on health care education, clinical workflow solutions, and positive patient outcomes - all rooted in the science of behavior change. We have internal experts experienced in health care regulations and risks who understand that evidence-based, clinically validated content - updated in real-time through FHIR technology - enables quality clinical education and speed to market for your organization.

3. **Direct to Patient automated education**- Our Direct To Patient automated education extends our Krames patient education outside of the four walls/portal and into the patients pocket! Pre/post procedure education, medication education and adherence, medications savings, and wellness to improve outcomes.

4. **Ease of use** - Upon conducting many hours of clinician focus groups, we created Krames On FHIR for seamless integration into the EHR workflow. It's a strategically developed application with a modern, initiative user interface that enhances the clinical workflow.