Whether utilizing a centralized call center or answering calls locally at the practice level, medical practices are overwhelmed by high call volumes, frequently for routine issues that are easily automated.

The consequence of the current state is that:

• Patients are frustrated by lack of access.
• Staff are frustrated by frustrated patients.
• Your brand is suffering.
• Highly trained staff are forced to handle low complexity issues distracting them from what is most important; providing exceptional care.

Syllable's Patient Assistant for Practices uses conversational AI:

• To answer all incoming calls to a practice.
• To intelligently route calls to the correct destination.
• To provide self-service transactions for appointment scheduling, prescription refill, medical records requests, bill pay, etc...
• To filter out the 20-25% of calls that are spam, robo, and fax.
• To provide detailed actionable insights into the needs of your patients and the performance of your practices in caring for people on the phone.
• To improve your brand promise by providing a more consistent customer service experience for callers.

Easily and quickly integrated into your telephony technology stack, the Patient Assistant is deployable in weeks, cutomizable for unique needs, and costs a fraction of a human phone operator. 

Syllable is a leading provider of healthcare contact center and medical practice automation solutions using conversational AI. 

Syllable's product, the Patient Assistant, is used by both hospitals and practices to intelligently route calls more efficiently and provide for automated transactions like appointment scheduling and prescription refill on the phone.

The Patient Assistant also provides rich insights into the end to end call journey for your patients. Current call center metrics are too focused on the micro engagement at the call center and fail to provide the full extent of operational difficulties patients experience on the phone. 

Syllable is used by health systems such as NewYork-Presbyterian, Houston Methodist, Parkview Health, Memorial Care and Honor Health to improve patient experience, enhance access and reduce the cost of delivering healthcare on the phone.

With 88% of patients engaging with hospitals and providers over the phone, why invest millions on your digital front door. Engage patients where they are, on the phone, with Syllable. We automate 50% of incoming phone volume on day one at the fraction of the cost of a human call center agent.


Syllable provides swift time to value with real ROI.

With rich analytics and customizable dashboards built on our award-winning healthcare data platform, Pop-health analytics solution offers state-of-the-art visualization and dashboarding capabilities, powered by real-time health data efficiently unified from disparate sources, allowing for rapid computing and scalable access to give you actionable insights into quality, performance and cost metrics of your organization and help you achieve the desired clinical and financial objectives for your population health management programs.

Why Innovaccer 

• Ability to perform organization-wide and granular analysis to understand problem areas and address issues
• Built-in access controls to enable varied access to different users to enable collaborative effort without compromising on data security
• Real-time unified health data as the substrate for advanced analytics, generating actionable insights 
• Automated data alerts through emails to enable users to always be on top of important KPIs
• NCQA (HEDIS and AMP) and HiTRUST certified

Innovaccer is the data platform that accelerates care innovation through innovative AI technologies. Innovaccer’s AI-powered healthcare platform unifies patient data across systems and care settings, and empowers healthcare organizations with scalable, modern applications that improve clinical, financial, operational, and experiential outcomes. Innovaccer’s EHR-agnostic solutions have been deployed across more than 1,600 hospitals and clinics in the US, enabling care delivery transformation for more than 96,000 clinicians, and helping providers work collaboratively with payers and life sciences companies. Innovaccer has helped its customers unify health records for more than 54 million people and generate over $1.5 billion in cumulative cost savings. The Innovaccer platform is an industry-leading data and analytics platform, the Best in KLAS CRM solution, and the #1 rated population health technology platform by Black Book

We integrate with the EHR to provide transaction automation. The EHR is not a competitor.

• We meet patients where they are, on the phone.
• 100% healthcare focused
• We answer over 1M calls a month for our current partners
• Real ROI for our partners
• Successful integrations with EPIC, Alscripts, Meditech
• Dedicated senior executive who is responsible for your account from initial contact through implementation and beyond.

The solution is an analytics platform that would allow fast, comprehensive, and customizable analysis of data to drive insights that would enable organizations to move closer to their goal of achieving quadruple aim - reduce cost, improve quality, improve the patient experience, and improved clinical experience. It also includes solutions capable of executing machine learning (ML) and artificial intelligence (AI) algorithms on big data across different customers.

While most of our features and functionality are pre-built, we collaborate closely with each client during the negotiation and implementation phases of each project to customize reports, workflows, etc. to best meet each client’s needs, and are willing and able to adapt our roadmap and client-specific efforts to further adapt our integrated data model platform and integrated applications. Innovaccer understands that value-based organizations require cohort-driven, strategy appropriate, and tactically relevant programs to drive provider and patient compliance. Innovaccer works together with the customer during the contracting and implementation phase to craft multiple programs that take client-specific needs into consideration, including the comprehensiveness and efficiency of cohort-specific evidence-based guidelines; benchmarking flexibility; and multiple risk model assignment.