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Jump to:
Categories
Solutions
Description
Compatibility Level
Clients
Product Capabilities
Use cases
EHR integrations
Client types
Awards
Differentiators
Health equity
Keywords
Media
Company details

Categories

Solutions

Description

Product Description:

Extend the reach of your healthcare services with hellocare’s Hospital at Home and RPM Module. This component enables monitoring of patient vitals from the comfort of their homes, ensuring timely interventions. Our technology allows patients to chat or speak directly with assigned care team members, enhancing communication and support. Additionally, the system automatically triggers surveys if vitals deviate from safe ranges, providing crucial feedback to adjust care plans effectively and promptly, reducing readmissions and enhancing patient management. 

About hellocare:

Transform your existing hospital room into an integrated virtual care delivery hub with hellocare

Unlock the power of virtual care delivery with hellocare AI-assisted platform by transforming any patient room TV into virtual care delivery hub for virtual nursing, phyiscian rounding with live examination, virtual sitting (with AI-based algorithms for fall prevention, fall detection, pressure injury prevention, patient mobility tracking), patient engagement and entertainment, care coordination and clinical communications, to deliver hybrid care anytime from anywhere while enhancing patient engagement. 

Transforming your existing hospital room TV into a virtual care delivery hub, enables providers, nurses, and sitters to communicate and manage care via real-time audio and video calls, directly from your EHR to the patient room. Clinical teams and patients can invite members of the family and care team to participate in these calls, driving patient engagemeent and enabling them to take ownership of their health, which is known to improve health outcomes and patient satisfaction. 

Product Description:

Medical Guardian’s Personal Emergency Response Systems (PERS) deliver exceptional protection and peace of mind across a range of environments, including home health agencies, senior living communities, and health plans. Our systems seamlessly integrate with remote patient monitoring and engagement services to offer a proactive and comprehensive approach to care.

Key Features:

User-Friendly Base Station Hub: Designed for ease of use at home, ensuring a reliable emergency response with an intuitive interface.

MGMini and MGMove Units: Versatile, all-in-one devices providing robust support both at home and while on the move.

24/7 Emergency Monitoring: UL-certified service guarantees continuous, dependable protection around the clock.

Nationwide 4G LTE Coverage: Ensures strong connectivity and reliable service across the country.

Automatic Fall Detection: Optional feature that promptly detects falls and alerts caregivers, enhancing response times.

Two-Way Voice Communication: Enables clear, immediate interaction with emergency operators for prompt assistance.

Care Calls: A dynamic feature allowing organizations to reach patients directly via their PERS devices. This includes regular patient check-ins, appointment scheduling, and customizable uses based on organizational needs, such as reminders and health surveys.

With Medical Guardian, organizations can offer comprehensive support, integrating advanced monitoring and emergency features to elevate safety and care across various settings.

About Medical Guardian (formerly Clear Arch Health):

Medical Guardian is a leading provider of advanced healthcare solutions, specializing in Remote Patient Monitoring (RPM) and engagement services. Our mission is to enhance the delivery of healthcare by bridging gaps in remote care with innovative technology.

We partner with top healthcare organizations, hospitals, health systems, clinical practices, and homecare agencies to optimize productivity and workflow efficiency. Our remote patient monitoring (RPM) and Personal Emergency Response System (PERS) solutions are designed to improve clinical outcomes through real-time, data-driven insights and comprehensive virtual care support.

Medical Guardian's platform integrates cutting-edge health monitoring and emergency response technologies, offering a unified solution that can be customized to meet individual patient needs.

Medical Guardian’s platform features:

Direct Patient Engagement: Enables providers to contact patients directly through their devices, facilitating timely communication and support.

Advanced Clinical Portal: Integrates with virtually all Electronic Health Records (EHR) systems, providing seamless patient management and enhancing clinical oversight.

Comprehensive Services: Includes direct shipping, efficient onboarding, thorough training, expert consultation, and ongoing support.

Our solutions are designed to reduce healthcare costs, lower hospital admissions, and enhance patient satisfaction. By offering flexible, scalable, and sustainable options, Medical Guardian ensures a seamless experience for both providers and patients.

Focused on actionable clinical oversight and improved patient engagement, Medical Guardian is committed to delivering high-quality remote care solutions that support better health outcomes and a superior patient experience.

Compatibility level

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Clients

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Product Capabilities

Patients using hellocare can measure their vitals live during calls or offline. When vitals fall outside normal ranges, the system triggers alerts to the care team and sends follow-up surveys to the patient to ensure timely interventions.

hellocare enables bidirectional communication, allowing patients and care teams to connect synchronously and asynchronously 24/7, ensuring continuous support and interaction.

hellocare utilizes an early warning score system that analyzes multiple vital signs to identify patients at risk of deterioration, potentially preventing hospitalization by prompting early intervention.

hellocare offers customizable care plans and pathways that can be tailored to specific conditions for clinical decision support and patient engagement, with ready-to-ship packages based on each patient's program.

hellocare streamlines operational support by offering seamless logistics management, comprehensive staff training, efficient patient onboarding, and continuous technical support, all designed to enhance the clinician experience without adding complexity.

Medical Guardian's PERS devices continuously collect real-time data on patient activity, health metrics, and emergency events, providing insights into both daily patterns and critical incidents. This data helps caregivers monitor patient well-being and respond proactively.

The data collected by Medical Guardian PERS devices is processed through advanced analytics platforms. These analytics provide actionable insights for healthcare providers, helping to identify trends, potential risks, and areas where intervention may be required to improve patient outcomes.

Medical Guardian systems support seamless two-way communication between patients and emergency services using advanced, real-time communication technology. In the event of an emergency, patients can instantly connect with healthcare professionals or emergency responders at the push of a button. The system's enhanced voice communication feature ensures clear and direct conversations, even from remote locations. Providers can also initiate check-ins or send personalized health reminders through the device, ensuring continuous engagement and proactive care management. This bidirectional communication system enhances patient safety, ensuring immediate responses and continuous connection with healthcare teams.

Medical Guardian PERS solutions are designed to be user-friendly, with features like voice commands and large, easy-to-read displays, ensuring accessibility for seniors and individuals with disabilities. The system is available at various price points, making it equitable for a wide range of users regardless of their financial situation.

Medical Guardian integrates pre-built care plans into their PERS systems, allowing healthcare providers to tailor monitoring and response protocols according to each patient’s specific needs. These care plans support personalized health management, ensuring that patients receive the most appropriate care.

Medical Guardian PERS systems are compatible with a variety of healthcare platforms, ensuring seamless integration with other health monitoring devices and electronic health records (EHRs). This interoperability helps to create a holistic view of the patient’s health status and improves communication across care teams.

Medical Guardian provides robust operational support, including 24/7 monitoring services and emergency dispatch. Care teams can rely on continuous monitoring and immediate response in case of emergencies, ensuring patient safety at all times.

Medical Guardian PERS enhances clinical support for healthcare providers and empowers patients to monitor their own health data effectively. The system provides real-time health insights and alerts to providers, allowing for timely and accurate interventions. For patients, Medical Guardian PERS offers easy access to health tracking and personalized feedback, which encourages them to be proactive in managing their well-being. This integration supports a more engaged and informed patient experience, facilitating better health outcomes through ongoing education and self-management.

Use Cases

Description:

hellocare's remote patient monitoring (RPM) solutions in the hospital-at-home model support various critical use cases. These include: 

Chronic disease management, where patients with long-term conditions like diabetes or hypertension can be monitored continuously to manage their health better.  

Post-operative care is another key area, allowing patients recovering from surgeries to be observed closely in the comfort of their homes, reducing readmission rates and improving recovery outcomes.  

Acute condition monitoring is facilitated by the RPM platform, providing real-time data to manage sudden health issues promptly.  

High-risk patient management, including those with complex health conditions, benefits from continuous monitoring and quick interventions.  

 

Pediatric use cases:

Yes, Hospital at Home and Remote Patient Monitoring (RPM) Module works for pediatrics. This program is adapted to meet the unique needs of children, allowing them to receive medical care and monitoring in the comfort of their home. This can include managing chronic conditions, post-surgical care, or acute illnesses with tools tailored for pediatric use, such as child-friendly devices and interfaces. Such programs often involve parents and caregivers more directly in the child's care, improving comfort and potentially reducing stress and hospital readmission rates.

Users:

The primary users of hellocare's Hospital-at-Home include patients with chronic conditions requiring ongoing management, post-operative patients who need continuous monitoring to prevent complications, and those with acute health issues that necessitate real-time oversight. Healthcare providers, including nurses and physicians, use the platform to monitor patient data in real-time, receive and make calls, and provide timely care. Caregivers and family members also play a crucial role, as the platform's features allow them to support and monitor their loved ones' health remotely, ensuring that patients receive comprehensive care without the need for prolonged hospital stays​​​.

Description:

Medical Guardian’s PERS solutions are essential for senior living and healthcare organizations, providing advanced, reliable technology to enhance safety and well-being. Our systems are ideal for:

Pediatric use cases:

None provided

Users:
  • Healthcare Community-at-Large: Strengthens safety and emergency response protocols across healthcare settings, offering continuous monitoring and rapid assistance.
  • Hospitals and Health Systems: Enhances patient safety by offering protection at home following discharge, ensuring continued care and support outside the hospital environment.
  • Health Plans, including Medicare Advantage: Adds value by integrating with health management strategies, delivering comprehensive support and safety features for members.
  • Home Health Organizations: Delivers immediate support for patients receiving care at home, seamlessly integrating with existing care plans for comprehensive care.
  • Home Care Agencies: Ensures dependable support for clients both at home and while on the move, giving peace of mind to caregivers and families.
  • Geriatric Health Care Providers: Meets the specific needs of older adults with prompt emergency response features and enhanced care quality.
  • Assisted Living Facilities, Skilled Nursing Facilities (SNFs), etc.: Provides critical safety measures and 24/7 emergency monitoring within residential settings.
  • Senior Living Communities: Enhances resident safety with reliable emergency response and monitoring, improving overall care and peace of mind for both residents and staff.

EHR Integrations

Integrations:

Acute care EMR, Ambulatory EMR, Ancillary EMR, Home health, Behavioral health, ADT, Credentialing

EMR Integration & Relevant Hardware:

Recommended, but not required

EMRs Supported:

Epic, Allscripts, Cerner, GE

Hardware Compatibility:

Desktop, Mobile / Tablet (web optimized), Mobile / Tablet (native app), Other

Integrations:

Not applicable

EMR Integration & Relevant Hardware:

Not applicable

EMRs Supported:

Not applicable

Hardware Compatibility:

Not applicable

Client Types

Awards

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Differentiators

Differentiators vs EHR Functionality:

hellocare distinguishes itself from traditional EHR functionality with advanced integrations and patient-centered innovations:

  • Advanced AI Integration: Implements AI for real-time monitoring and predictive analytics like fall detection and pressure injury prevention.
  • Virtual Care Delivery: Offers comprehensive virtual care including telehealth and virtual nursing.
  • Real-Time Communication Tools: Integrates instant communication tools for enhanced interaction between patients and healthcare providers.
  • Customizable Monitoring and Integration: Supports extensive customization and seamless integration with medical devices and third-party apps, surpassing typical EHR capabilities.
  • Enhanced Security and Privacy: Adds extra layers of data security and privacy, ensuring compliance with stringent regulations.
  • Actionable Insights: Leverages collected data for actionable insights and detailed reporting, aiding in informed decision-making and operational efficiency.

These features position hellocare as a technologically superior, flexible, and patient-centric platform.

Differentiators vs Competitors:

What sets hellocare apart is our commitment to innovation, quality, and partnership. We are the only vendor in the market that meticulously developes the hardware, audio/video stack and the virtual care delivery platform in-house, featuring open architecture and feature flags for customizable solutions. 

  • Our platform is the result of a collaborative effort with our partners, designed to meet the real and evolving needs of clinical teams, patients, and health systems. 
  • We are dedicated to continuous improvement, incorporating monthly releases that integrate real-time customer feedback. 
  • Our approach to partnership is inclusive, ensuring compatibility and integration with existing technology investments by our partners, including EHR/EMRs, telemetry, nurse call systems, clinical communication tools, patient experience, and patient education platforms. 
Differentiators vs EHR Functionality:
  • Integration Capability: Medical Guardian’s backend system integrates seamlessly with various care platforms across customer segments, offering flexibility and adaptability.
  • Custom Integrations: Our engineering team is dedicated to developing custom integrations as needed, ensuring tailored solutions for unique organizational requirements.
Differentiators vs Competitors:

1. Comprehensive Integration with Remote Monitoring:

Medical Guardian: Seamlessly integrates with remote patient monitoring systems, providing a holistic approach to proactive care.

Competitors: Often offer standalone emergency response systems without integrated monitoring capabilities.

 

2. Advanced Care Calls Feature:

Medical Guardian: Includes Care Calls, which allow organizations to perform regular check-ins, schedule appointments, and customize communication based on specific needs.

Competitors: Typically lack this versatile communication feature, limiting their ability to provide proactive and personalized patient engagement.

3. User-Friendly Design Across All Devices:

 

Medical Guardian: Offers a range of user-friendly devices, including the intuitive Base Station Hub and portable SOLO and MICRO units, designed for ease of use in various settings.

Competitors: May provide less intuitive or more complex devices that can be challenging for some users.

4. Nationwide 4G LTE Coverage:

 

Medical Guardian: Ensures robust connectivity and reliable service across the country with nationwide 4G LTE coverage.

Competitors: Coverage may be limited or dependent on regional networks, potentially affecting service reliability.

5. Optional Automatic Fall Detection:

Medical Guardian: Provides optional automatic fall detection, which promptly alerts caregivers to falls, improving response times.

Competitors: Fall detection may not be standard or may require separate devices or services.

6. UL-Certified 24/7 Emergency Monitoring:

Medical Guardian: Guarantees continuous, reliable protection with UL-certified monitoring services.

Competitors: Monitoring services may not have the same level of certification or reliability.

7. Customizable Solutions:

Medical Guardian: Provides tailored solutions based on organizational needs, including the integration of Care Calls and flexible service options.

Competitors: Solutions may be less adaptable or require additional customization at extra costs.

Medical Guardian's PERS systems offer a combination of advanced features, seamless integration, and comprehensive support that set them apart from competitors, delivering enhanced safety and care for diverse patient populations.

Health Equity

Keywords

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